# Keka

Keka declares [17 subprocessors](https://thirdpartyindex.com/vendors/keka-com#subprocessors) in [its subprocessor list](https://keka.com/sub-processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/237543)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Stripe](https://thirdpartyindex.com/vendors/stripe). No published changes since we first read it on 2026-11-08. [2 tracked vendors](https://thirdpartyindex.com/vendors/keka-com#used-by) name Keka as a subprocessor, including [LambdaTest](https://thirdpartyindex.com/vendors/lambdatest) and [RapidCanvas](https://thirdpartyindex.com/vendors/rapidcanvas).

Keka (keka.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/keka-com
- Documents last verified: 2026-11-11
- Transparency rating: 73/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 11 tracked vendors directly, 100 within two hops, 393 within three; 2 tracked vendors rely on it directly, 5 within two hops, 310 within three
- Cite as: Keka, Third Party Index, https://thirdpartyindex.com/vendors/keka-com (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://keka.com/sub-processors | 2026-11-11 | 2026-11-08 |
| Data processing addendum | https://keka.com/data-protection-addendum | 2026-11-11 | 2026-11-08 |
| Privacy policy | https://keka.com/privacy-policy | 2026-11-11 | 2026-11-08 |
| Terms | https://keka.com/terms-of-services | 2026-11-11 | 2026-11-08 |
| Security page | https://keka.com/security | 2026-11-11 | 2026-11-08 |
| Status page | https://status.keka.com/ | 2026-11-11 | 2026-11-08 |

## Subprocessors (17)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud services provider supporting email delivery, application services, and backend processing. | — | 2026-11-09 |
| [Avalara](https://thirdpartyindex.com/vendors/avalara.md) | Tax calculation platform used to determine applicable taxes for customer billing and invoicing workflows. | — | 2026-11-09 |
| Check HQ | Provider of U.S. payroll processing, tax calculation, filing, and payroll compliance services. | — | 2026-11-09 |
| ClearTax | E-invoicing and tax compliance platform used for invoice generation and regulatory tax workflows. | — | 2026-11-09 |
| Google Maps | Mapping service used to support location-based functionality within the Keka platform. | — | 2026-11-09 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Customer communication and support platform used for managing customer interactions, support requests, and related communications. | — | 2026-11-09 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud infrastructure provider used to host and operate the Keka platform and related services. | — | 2026-11-09 |
| MSG Walkover | Messaging service used to deliver SMS communications, including notifications and verification messages. | — | 2026-11-09 |
| [OneSignal](https://thirdpartyindex.com/vendors/onesignal.md) | Push notification service used to deliver mobile notifications to users. | — | 2026-11-09 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Product analytics and user engagement platform used to understand product usage and improve user experience. | — | 2026-11-09 |
| [Razorpay](https://thirdpartyindex.com/vendors/razorpay.md) | Payment processing provider used to manage subscription payments and related billing transactions. | — | 2026-11-09 |
| RChilli | Resume parsing service used to extract and structure information from resumes uploaded within recruitment workflows. | — | 2026-11-09 |
| [Rocketlane](https://thirdpartyindex.com/vendors/rocketlane.md) | Customer onboarding and implementation management platform used to coordinate onboarding activities and customer collaboration. | — | 2026-11-09 |
| Sandbox APIs (Quicko) | Tax and compliance API provider used for validation and verification of tax-related information. | — | 2026-11-09 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Cloud data platform used for data warehousing, analytics, reporting, and business intelligence. | — | 2026-11-09 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment processing provider used to manage subscription payments and related billing transactions for customers. | — | 2026-11-09 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support and ticketing platform used to manage support requests and customer communications. | — | 2026-11-09 |

Read from ([evidence](https://thirdpartyindex.com/evidence/237543)). CSV: https://thirdpartyindex.com/vendors/keka-com/subprocessors.csv

## Subprocessor of (2)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [LambdaTest](https://thirdpartyindex.com/vendors/lambdatest.md): Provides people resources management Software-as-a-Service (SaaS)
- [RapidCanvas](https://thirdpartyindex.com/vendors/rapidcanvas.md): HRMS

## Service status

Incidents it reported on its own status page.

- Last 27 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 17 h 50 min
- Status page last read: 2026-11-12
- 2026-10-16: Word Document Preview Temporarily Unavailable Across the Platform (minor)

## Incidents reported by Keka's subprocessors

Incidents reported in the last 30 days on their own status pages by 5 vendors Keka lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000347 (minor)
- 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Keka lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-11-09: [OneSignal](https://thirdpartyindex.com/vendors/onesignal#status), which Keka lists as a subprocessor, reported OneSignal AI Chat Service Interruption (minor)
- 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000337 (minor)
- 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000336 (minor)
- 2026-11-04: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which Keka lists as a subprocessor, reported Degradation of Account and Visitor Reports (critical)
- 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Keka lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated)
- 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated)
- 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000321 (minor)
- 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000319 (minor)
- 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor)
- 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Blik errors (no impact stated)
- 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Keka lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Keka lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000301 (critical)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000299 (minor)
- 2026-10-20: [OneSignal](https://thirdpartyindex.com/vendors/onesignal#status), which Keka lists as a subprocessor, reported Intermittent incomplete data in the dashboard and API reads for a subset of apps (starting with app id with 0) (minor)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated)
- 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000294 (critical)
- 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000290 (minor)
- 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000287 (critical)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated declines on Visa (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Keka lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated)
- 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Keka lists as a subprocessor, reported INC20000277 (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/keka-com

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api