# Kontent.ai

Kontent.ai (kontent.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/kontent-ai
- Documents last verified: 2026-09-30
- Transparency rating: 76/100 (how much it publishes, not how secure it is)
- Cite as: Kontent.ai, Third Party Index, https://thirdpartyindex.com/vendors/kontent-ai (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trustcenter.kontent.ai/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trustcenter.kontent.ai/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://kontent.ai/privacy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://kontent.ai/terms-of-service/ | 2026-09-30 | 2026-09-30 |
| Security page | https://kontent.ai/trust-and-governance/ | 2026-09-30 | 2026-09-30 |
| security.txt | https://kontent.ai/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.kontent.ai/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (3)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Auth0](https://thirdpartyindex.com/vendors/okta.md) | — | US | 2026-09-30 |
| [Fastly](https://thirdpartyindex.com/vendors/fastly.md) | — | Depending on the user location | 2026-09-30 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | — | Depending on the choice of the data center; EU | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/20309)). CSV: https://thirdpartyindex.com/vendors/kontent-ai/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 42001, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/20283))
- Claimed: HIPAA, GDPR, DORA ([evidence](https://thirdpartyindex.com/evidence/20283))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (0 major or critical, 1 minor, 2 with no impact stated)
- Typical time to resolve: 40 min
- 2026-09-24: EU data center projects were encountering issues when saving content items (minor)
- 2026-09-16: Investigating GraphQL Service Disruption (no impact stated)
- 2026-07-29: Kontent.ai app degradation (no impact stated)
- 2026-06-26: Login Issues Affecting Application Access (no impact stated)
- 2026-06-24: Delivery API Returning Outdated Content in AUEAST Data Center (major)
- 2026-04-15: Delivery API and Preview Delivery API are experiencing partial outage when using excludeElements parameter (major)
- 2026-02-18: A small number of users experienced CORS errors and HTTP 425 Too Early responses when calling the Delivery API after the latest Chrome update (minor)
- 2026-02-16: Delay in Preview Asset Uploads due to Overloaded Preview Storage in the U.S. Data Center (minor)

## Security contact

From its security.txt (https://kontent.ai/.well-known/security.txt):

- Contact: mailto:security@kontent.ai
- Disclosure policy: https://kontent.ai/vulnerability-disclosure-policy
- Encryption key: https://app.kontent.ai/pgp-key.txt

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api