# Landbot

Landbot (landbot.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/landbot
- Documents last verified: 2026-10-05
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 18 tracked vendors directly, 128 within two hops, 402 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Landbot, Third Party Index, https://thirdpartyindex.com/vendors/landbot (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.landbot.io/ | 2026-10-05 | 2026-10-05 |
| Subprocessor list | https://trust.landbot.io/subprocessors | 2026-10-05 | 2026-10-05 |
| Privacy policy | https://landbot.io/privacy-policy | 2026-10-05 | 2026-10-05 |
| Terms | https://landbot.io/terms-conditions | 2026-10-05 | 2026-10-05 |
| Status page | https://status.landbot.io/ | 2026-10-05 | 2026-10-05 |

## Subprocessors (20)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Airtable](https://thirdpartyindex.com/vendors/airtable.md) | Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. \*User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls.\*; Data storage and processing | USA | 2026-10-05 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Data analytics; Product analytics platform that help us understanding user behaviour by tracking user actions in our app. \*User email, full name, phone number, company, and country, plus the history of actions within our app.\* | USA, Germany | 2026-10-05 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Cloud provider; Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. \*End‑user IP, device metadata, and web traffic headers and bodies.\* | Global | 2026-10-05 |
| [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs.md) | Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). \*Customer Data in modeled schemas, plus schema/column metadata and run logs\*; Data storage and processing | USA | 2026-10-05 |
| [Firecrawl](https://thirdpartyindex.com/vendors/firecrawl.md) | Engineering; Web scraping API (SideGuide Technologies, Inc.) that converts customer-supplied URLs into LLM-ready data to power AI features. \*Customer-supplied public URLs and the scraped page content retrieved on behalf of our customers, plus related request metadata.\* | USA | 2026-10-05 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud infrastructure and managed services to host and operate the Landbot platform. \*All Customer Data stored/processed by the Service (databases, file storage, backups), in‑transit service traffic, and operational logs/metrics.\*; Cloud provider | Europe | 2026-10-05 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud provider; Collection of cloud computing, productivity, and collaboration tools, including enterprise email service. \*Names, emails, support/collaboration message content, and attached files.\* | USA | 2026-10-05 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. \*Support tickets with customers, including their email address, full name, country and the messages and files shared in the conversations.\*; Customer support | USA | 2026-10-05 |
| [Jira](https://thirdpartyindex.com/vendors/atlassian.md) | Collaboration; Ticketing and workflow management for customer support and handling issues related to our platform. \*Customer contact details (name, email, company), ticket content and comments, and attachments/logs that may include customer data.\* | Global | 2026-10-05 |
| [Langfuse](https://thirdpartyindex.com/vendors/langfuse.md) | Cloud monitoring; LLM Engineering Platform to analyze and monitor our AI features. \*Conversations processed by the AI Agents, which may include current user inputs, relevant excerpts retrieved from the knowledge base, and prior conversation context.\* | Germany | 2026-10-05 |
| Meta Business | We are official Meta Business Solution Provider (BSP) to enable WhatsApp messaging between customers and their end-users within our platform as part of our services. \*WhatsApp messages (text, media, files), phone numbers, contact information, conversation metadata, customer account information required for WhatsApp integration, delivery/status data, business messaging data, ad targeting data (hashed customer lists, pixel data, conversion events), Facebook/Instagram pages engagement metrics.\*; WhatsApp Business Platform (Optional) | Global | 2026-10-05 |
| [MongoDB Atlas](https://thirdpartyindex.com/vendors/mongodb.md) | Data storage and processing; Flexible database solution to support our chatbot platform. \*Customer account data, bot configurations, chat contacts, conversation history, end-user interaction data, custom variables, AI assistant parameters, and related analytics/metadata.\* | Europe | 2026-10-05 |
| [OpenAI API](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI platform that helps us executing our AI integration functionalities like Built-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant, Appointment Scheduling Assistant and AI Agents. This is restricted to the API from OpenAI Platform version: platform.openai.com. \*Messages sent by users through the AI functionalities we offer on our platform. The processed data will not be used to train OpenAI models, but will be used in anonymised manner to carry out training actions and enhance the performance of the services.\* Further details regarding data controls in the OpenAI platform: \[; Engineering (Optional) | USA | 2026-10-05 |
| [OurBase](https://thirdpartyindex.com/vendors/ourbase.md) | AI-assisted incident resolution and debugging used to diagnose and fix application issues faster. \*Application error and incident data (stack traces, request metadata, logs) analyzed against source code. Limited to residual, incidental personal data in error content; user identity and IP addresses are not transmitted and PII scrubbing is applied at source. AI inference runs on US-based LLM providers.\*; Engineering | Europe, USA | 2026-10-05 |
| [Pinecone](https://thirdpartyindex.com/vendors/pinecone.md) | Data storage and processing (Optional); Vector Database to power-up the FAQ Assistants and other AI functionalities. \*Vector embeddings and metadata derived from customer-uploaded content (FAQs, knowledge base context) and user queries.\* | Europe | 2026-10-05 |
| [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Email delivery service for transactional emails sent by customers through chatbots to end-users, and account/operational emails and data exports sent to customers. \*Email content, recipient addresses, and delivery metadata for emails sent by customers via chatbots. Customer account data (email, company, teammates, payment history), CSV data exports, and transactional/operational emails.\*; Engineering | USA | 2026-10-05 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Application monitoring and error tracking to maintain and improve the platform. \*Session data, error stack traces, request metadata, browser/device information and performance data. PII scrubbing is enabled and IP addresses are not stored.\*; Engineering | Europe | 2026-10-05 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Collaboration; Internal collaboration and communications platform used by our team to coordinate support, discuss issues, and share feedback related to the Services. \*Names, emails, company details, account IDs, subscription info, support ticket content, bug descriptions, feature requests.\* | USA | 2026-10-05 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Credit card payment processing tool for customer subscriptions. \*Payment card data (tokenized), customer billing information (email, full name, company name, VAT number, billing address), subscription details, payment transaction records, and related metadata.\*; Finance and payments | USA | 2026-10-05 |
| [Zendesk QA](https://thirdpartyindex.com/vendors/zendesk.md) | Customer service quality management platform to assess and improve support quality, including evaluation of support conversations. \*Support conversation transcripts, customer contact details (name, email, company name), user feedback, and related metadata.\*; Customer support | USA | 2026-10-05 |

Read from ([evidence](https://thirdpartyindex.com/evidence/48493)). CSV: https://thirdpartyindex.com/vendors/landbot/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/48491))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/48491))

## Subprocessor of (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api