# Lansweeper

Lansweeper (lansweeper.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/lansweeper
- Documents last verified: 2026-09-30
- Transparency rating: 89/100 (how much it publishes, not how secure it is)
- Cite as: Lansweeper, Third Party Index, https://thirdpartyindex.com/vendors/lansweeper (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.lansweeper.com/about/trust/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.lansweeper.com/about/legal/subprocessors/ | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.lansweeper.com/about/legal/dpa/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.lansweeper.com/about/legal/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://www.lansweeper.com/about/legal/terms-of-use/ | 2026-09-30 | 2026-09-30 |
| Security page | https://www.lansweeper.com/about/trust/security/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.lansweeper.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (9)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services EMEA SARL (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud storage for Device Fingerprints; Cloud storage for Lansweeper Cloud Platform and IT Agent | Incorporation: Luxembourg; Storage / Transfer /: Storage: Europe (Ireland & Germany); Storage / Transfer /: Storage: Europe (Ireland & Germany) or the United States, depending on Customer selection at the Cloud Site level.; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| [Clickhouse Inc.](https://thirdpartyindex.com/vendors/clickhouse.md) | Analytics | Incorporation: United States; Storage / Transfer /: Storage: Europe (Ireland & Germany) or the United States, depending on Customer selection at the Cloud Site level.; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| [Langfuse GmbH](https://thirdpartyindex.com/vendors/langfuse.md) | Observability and logging platforms for AI usage | Incorporation: Germany; Storage / Transfer /: Storage: Europe | 2026-09-30 |
| [Luzmo NV](https://thirdpartyindex.com/vendors/luzmo.md) | Data analytics & visualisation | Incorporation: Belgium; Storage / Transfer /: Storage: Europe (Ireland & Germany) or the United States, depending on Customer selection at the Cloud Site level.; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| [Microsoft, Inc. (Azure)](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud storage for LsAgent Cloud Relay Service | Incorporation: United States; Storage / Transfer /: United States | 2026-09-30 |
| [MongoDB Limited (MongoDB)](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud storage services for Lansweeper Cloud Platform | Incorporation: United States; Storage / Transfer /: Storage: Europe (Ireland & Germany) or the United States, depending on Customer selection at the Cloud Site level.; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| [OpenAI Inc.](https://thirdpartyindex.com/vendors/openai.md) | AI model | Incorporation: United States; Storage / Transfer /: Storage: Europe; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| Prismatic Software Inc. | Integration platform | Incorporation: United States; Storage / Transfer /: Storage: Europe (Ireland & Germany); Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |
| [SFDC Ireland Limited (Agentforce)](https://thirdpartyindex.com/vendors/salesforce.md) | AI support agent in the Support Portal (conversational assistance, automated troubleshooting, automated case creation and conversation summaries) | Incorporation: Ireland; Storage / Transfer /: Storage: Europe; Storage / Transfer /: Transfer: possibly to outside the EEA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19156)). CSV: https://thirdpartyindex.com/vendors/lansweeper/subprocessors.csv

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Atomicwork](https://thirdpartyindex.com/vendors/atomicwork.md): Infra Monitoring Providers

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (0 major or critical, 0 minor, 5 with no impact stated)
- Under way: Assets appearing duplicated (no impact stated), since 2026-09-29 13:01 UTC
- 2026-09-29: Assets appearing duplicated (no impact stated)
- 2026-08-26: Asset list and asset details may not load or open (no impact stated)
- 2026-08-06: Asset, AD and Vulnerabilities information update can be delayed (no impact stated)
- 2026-08-06: Custom Views and Dashboards are not accessible (no impact stated)
- 2026-07-29: Subscription based actions are not providing feedback (no impact stated)
- 2026-07-01: Installers cannot be downloaded (no impact stated)
- 2026-06-27: Asset and AD information is not syncing (no impact stated)
- 2026-06-18: Discovery Actions cannot be opened (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api