# Lattice

Lattice (lattice.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/lattice
- Documents last verified: 2026-09-30
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Lattice, Third Party Index, https://thirdpartyindex.com/vendors/lattice (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trustcenter.lattice.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trustcenter.lattice.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://lattice.com/trust/data-processing-addendum | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://lattice.com/trust/privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://lattice.com/trust/terms-of-service | 2026-09-30 | 2026-09-30 |
| Status page | https://status.lattice.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (31)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| 10Pines | Software Development Services | AR | 2026-09-30 |
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosting & Data Storage | US, EU | 2026-09-30 |
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Customer Support (Loom) | AUS | 2026-09-30 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Content delivery network, DDoS protection, security | US | 2026-09-30 |
| Courier | Email | US | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Application monitoring and security logging system | US | 2026-09-30 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Data Integration | US | 2026-09-30 |
| [Gong](https://thirdpartyindex.com/vendors/gong.md) | Customer Support | US | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Business Operational Processes (Google Workspace); Analytics (Looker) | US | 2026-09-30 |
| [Hyperdoc, Inc. (Recall.ai)](https://thirdpartyindex.com/vendors/hyperdoc-a-k-a-recall-ai.md) | \* OPTIONAL - Meeting transcription bot | US | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support | US | 2026-09-30 |
| [Langsmith](https://thirdpartyindex.com/vendors/langchain.md) | \* OPTIONAL - Applicable only to specific features within Lattice that customers have opted-in to use. Monitoring and optimization for Lattice AI features | US | 2026-09-30 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Email | US | 2026-09-30 |
| [Marketo](https://thirdpartyindex.com/vendors/marketo.md) | CRM | US | 2026-09-30 |
| Material Security | Email security and data loss prevention | US | 2026-09-30 |
| Merge | \* OPTIONAL - Services provided: Data integration service for certain Lattice AI features | US, EU | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | \* OPTIONAL - Applicable only to specific features within Lattice that customers have opted-in to use.   Generative AI services provider for intelligence product features | US | 2026-09-30 |
| Orca | Cloud security posture management | US | 2026-09-30 |
| [Ory Corp](https://thirdpartyindex.com/vendors/ory.md) | \* OPTIONAL - Authentication management (specifically for customers using Lattice MCP only) | US and EU (based on customer data residency) | 2026-09-30 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Customer Onboarding (Orchestrate) | US | 2026-09-30 |
| Qualtrics | Customer experience management | US | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Logging | US | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Messaging integration (Slack) | US | 2026-09-30 |
| [Splunk](https://thirdpartyindex.com/vendors/splunk.md) | Monitoring and to gather infrastructure status data | US | 2026-09-30 |
| [Tines](https://thirdpartyindex.com/vendors/tines.md) | Security automation | US | 2026-09-30 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Analytics | US | 2026-09-30 |
| [Workato](https://thirdpartyindex.com/vendors/workato.md) | Data Integration | US | 2026-09-30 |
| [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md) | Learning Management System (in support of Lattice University - optional\*) | US | 2026-09-30 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Support | US | 2026-09-30 |
| [Zoom Video Communications](https://thirdpartyindex.com/vendors/zoom.md) | Customer Support | US | 2026-09-30 |
| [Zscaler](https://thirdpartyindex.com/vendors/zscaler.md) | Data loss prevention and monitoring | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/23338)). CSV: https://thirdpartyindex.com/vendors/lattice/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/23341))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/23341))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 8 reported incidents (2 major or critical, 3 minor, 3 with no impact stated)
- Typical time to resolve: 1 h 53 min
- 2026-08-21: Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error (major)
- 2026-08-20: Lattice AI Agent and Evidence-Based Reviews generation errors (no impact stated)
- 2026-08-18: Issues sending email and Slack notifications (no impact stated)
- 2026-08-14: Issues logging in and completing actions in Lattice (minor)
- 2026-08-10: Automated Review Cycle Schedule Delays (major)
- 2026-08-06: Slack Settings Deactivated for Some Users (minor)
- 2026-08-05: Issues saving Default role Field-Level Permissions (minor)
- 2026-07-24: Issue with upstream provider (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api