# Leena AI Leena AI declares [12 subprocessors](https://thirdpartyindex.com/vendors/leena-ai#subprocessors) in [its subprocessor list](https://trust.leena.ai/#subprocessors), which we last checked on 2026-10-26 ([evidence](https://thirdpartyindex.com/evidence/97058)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-10-14. Leena AI (leena.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/leena-ai - Documents last verified: 2026-10-26 - Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 10 tracked vendors directly, 114 within two hops, 381 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Leena AI, Third Party Index, https://thirdpartyindex.com/vendors/leena-ai (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.leena.ai/ | 2026-10-26 | 2026-10-14 | | Subprocessor list | https://trust.leena.ai/#subprocessors | 2026-10-26 | 2026-10-14 | | Privacy policy | https://leena.ai/privacy-policy | 2026-10-26 | 2026-10-23 | | Terms | https://leena.ai/terms-and-conditions | 2026-10-26 | 2026-10-23 | | security.txt | https://leena.ai/.well-known/security.txt | 2026-10-26 | 2026-10-12 | ## Subprocessors (12) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon](https://thirdpartyindex.com/vendors/amazon.md) | We have obtained infrastructure as a service (IaaS) from AWS. Customers can choose to host in any one of the mentioned locations. | By default, USA, and can be hosted in Canada, Europe, UAE, India, Singapore, Indonesia | 2026-10-14 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | To enhance customer support and engagement through automated, conversational interactions. | USA | 2026-10-14 | | [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud.md) | We have obtained infrastructure as a service (IaaS) from Google Cloud. Customers can choose to host in any one of the mentioned locations. | Kingdom of Saudi Arabia | 2026-10-14 | | [Google Gemini](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | To improve internal knowledge sharing and productivity by providing AI-powered assistance for information retrieval and task completion. | USA | 2026-10-14 | | Gupshup | Gateway to use WhatsApp APIs | By default, USA, and can be localised in select locations | 2026-10-14 | | [Infobip](https://thirdpartyindex.com/vendors/infobip.md) | Gateway to use WhatsApp APIs | — | 2026-10-14 | | [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Sending emails to the users | By default, USA, and can be localised in select locations | 2026-10-14 | | [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | We have obtained infrastructure as a service (IaaS) from Microsoft Azure. Customers can choose to host in any one of the mentioned locations. | By default, USA, and can be hosted in Canada, Qatar, India | 2026-10-14 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | To enhance customer support and engagement through automated, conversational interactions. | California U.S.A | 2026-10-14 | | [Retell AI](https://thirdpartyindex.com/vendors/retell-ai.md) | Retell AI is a voice AI agent platform. We use Retell AI to power voice calls for customers who use our voice features. Retell AI's platform allows us to build, deploy, and monitor AI voice agents to handle customer interactions over the phone. | USA | 2026-10-14 | | [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Sending emails to the users | By default, USA, and can be localised in select locations | 2026-10-14 | | [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Sending SMS to the users | By default, USA, and can be localised in select locations | 2026-10-14 | Read from ([evidence](https://thirdpartyindex.com/evidence/97058)). CSV: https://thirdpartyindex.com/vendors/leena-ai/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 1, SOC 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701 ([evidence](https://thirdpartyindex.com/evidence/97056)) - Claimed: HIPAA, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/97056)) ## Web Technologies Leena AI's homepage made 112 requests to 15 domains, and 7 services controlled by another company. Loaded on 2026-10-14 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 7 third parties by category: Advertising 3 (Google Cloud, Microsoft, Reddit, Inc.); Analytics 3 (LinkedIn, Cloudflare; usually detected as Analytics: HubSpot); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (7) - Google Cloud: 22 requests to gstatic.com, google.com, doubleclick.net, googletagmanager.com, google-analytics.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - HubSpot: 4 requests to hsforms.com, hsforms.net - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Microsoft: 2 requests to bing.com; Microsoft Advertising (its subprocessor list names it too) - Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights - Sentry: 1 request to sentry.io ### First party (1) - Leena AI: 77 requests to leena.ai; Cloudflare, HSTS, HTTP/3, HubSpot, Next.js 14.2.33, Open Graph, React, Sentry, Webpack, styled-components 5.3.11 4 tracked companies loaded by the homepage are not in Leena AI's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Incidents reported by Leena AI's subprocessors Incidents reported in the last 30 days on their own status pages by 7 vendors Leena AI lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Ads POST /ads/\* endpoints elevated error rates (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Retell AI](https://thirdpartyindex.com/vendors/retell-ai#status), which Leena AI lists as a subprocessor, reported Speech-to-speech calls failing due to a provider permission issue (no impact stated) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Delays from Twilio to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Global (Europe)- Conversations Slowness and Errors (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported United States - Moments service degradation (major) - 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported United States - SMPP service degradation (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Multiple Locations - Customer Portal Login Service Degradation (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Vietnam - General service degradation (major) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported United States - Multiple Service Degradation (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Smpp System down For Accounts Located In The Us Infrastructure. (major) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported EU Region-locked - Multiple Service Degradation (major) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Colombia - Voice Service Distruption (no impact stated) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telekom Germany (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Debugger Notification Delivery Issues (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Romania (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Malaysia (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in Italy (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Phone Number Purchase Failures in New Console (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Pelephone Israel (minor) - 2026-10-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported WhatsApp Sandbox Message Processing Issues (minor) - 2026-10-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Beeline Kazakhstan (minor) - 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela (minor) - 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Zamtel Zambia (minor) - 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers (minor) - 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Elevated Errors Affecting Sip Domain Configuration (no impact stated) - 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Workspace admins may be unable to manage plugins (major) - 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Some ChatGPT content may be unavailable on Android (major) - 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States (minor) - 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway (minor) - 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy (minor) - 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China (minor) - 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire (minor) - 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Verizon United States (minor) - 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Norway (minor) - 2026-10-08: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported India - Degradation of Conversations Services (minor) - 2026-10-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Some APAC users are seeing errors in ChatGPT Work, conversations, and GPTs. (minor) - 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Twilio SMS Delivery Issues (minor) - 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors with GPT-5.6 Instant in FedRAMP workspaces (minor) - 2026-10-07: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Issue with spend limits (no impact stated) - 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Degraded performance in Codex and Work mode: Dot turn failures, delayed responses, and reduced proactivity (minor) - 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Dot in Codex may fail to create new threads (minor) - 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States (minor) - 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Brisanet Brazil (minor) - 2026-10-07: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors on platform.claude.com (major) - 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Brisanet Brazil (minor) - 2026-10-07: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services (minor) - 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States (minor) - 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Unable to create new ChatGPT Work threads in latest version of desktop app (major) - 2026-10-07: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors loading usage data on platform.claude.com (major) - 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Workspace Agents Degraded and Responses Impacted (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Movistar El Salvador (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to O! Kyrgyzstan (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory (minor) - 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Computer Use Is Experiencing Issues (minor) - 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Errors processing large PDFs in the Responses API (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated error rates in ChatGPT Go conversations (minor) - 2026-10-06: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States (minor) - 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors affecting multiple products including ChatGPT (conversations), Image generations, Spaces and Pages, API rehydration, and Dots. (minor) - 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Guinea (minor) - 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors in API Platform login and administration APIs. (minor) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated error rates in Codex Cloud (no impact stated) - 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors in ChatGPT conversations (minor) - 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Admin Console Intermittently Inaccessible (no impact stated) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-05: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 (major) - 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Issues saving and editing Pages (minor) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers (minor) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France (minor) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Delayed Messaging Logs and Status Callbacks in IE1 Region (minor) - 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated Work Mode errors (minor) - 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel (minor) - 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Degraded Service in london-ix edge in ie1 TNX (minor) - 2026-10-03: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Saudi Arabia - Customer Portal Services Degradation (minor) - 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Banglalink Bangladesh (minor) - 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Magti GSM Georgia (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Hi3G Italy (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Programmable Messaging API Errors (no impact stated) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported 500 Errors for Conversations Classic Conversations Updates (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Messaging Event Delays for Comms API (minor) - 2026-10-02: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Issues with data analysis and file creation in ChatGPT (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Increased Email Deferrals and Delays in Deliveries (no impact stated) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone Netherlands (minor) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio India (minor) - 2026-10-01: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Issues with login, signup, and ads (major) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported A2P Campaign Registration Delays (minor) - 2026-10-01: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Delayed credits on the Claude Platform (minor) - 2026-10-01: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Leena AI lists as a subprocessor, reported Multiple Locations - Portal Payments Service Degradation (minor) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain (minor) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States (minor) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to DigiMobil (Movistar) Spain (minor) - 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Kolbi Costa Rica (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Tigo Guatemala (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Wind Tre Italy (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile (minor) - 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated latency for some API requests (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Delivery Failures From Verify to China (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Vodafone Netherlands (minor) - 2026-09-30: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Leena AI lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Messaging Logs API Latency & Errors (minor) - 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated error rates for ChatGPT Pro and Plus users (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala (minor) - 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors in ChatGPT Space Pages (minor) - 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Tigo Guatemala (minor) - 2026-09-29: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Elevated errors across ChatGPT, Codex, and the API including the Agents API (minor) - 2026-09-29: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Leena AI lists as a subprocessor, reported Support available via email (no impact stated) - 2026-09-29: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Leena AI lists as a subprocessor, reported Elevated errors on claude.ai, Claude Code, Claude Cowork and the Claude API (major) - 2026-09-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Flex Plugins CLI Is Degraded (minor) - 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Bulk Messaging API Errors (no impact stated) - 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to CTBC Brazil (minor) - 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom (minor) - 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in Spain (minor) - 2026-09-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Leena AI lists as a subprocessor, reported SMS Delivery Delays from Twilio to Proximus Belgium (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/leena-ai ## Security contact From its security.txt (https://leena.ai/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/86080)): - Contact: mailto:security@leena.ai - Disclosure policy: https://trust.leena.ai/?itemUid=bda1002e-a52c-4a7f-a640-95a72fa64eda - Languages: en - Valid until 2027-05-27 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api