Third Party Index

Locally

locally.com

Subprocessors

None extracted.

Security record

What public security catalogs list for Locally, in their words.

Data breaches

  • Locally 362,619 accounts Email addresses; Partial credit card data; Passwords; Phone numbers; Physical addresses; Purchases

    In October 2022, "The Industry's Leading Online-to-Offline Shopping Solution" Locally suffered a data breach. Whilst Locally acknowledged the breach privately, it's unknown whether impacted customers were subsequently notified of the incident which exposed over 362k names, phone numbers, email and physical addresses, purchases, credit card type and last four digits and bcrypt password hashes.

    Have I Been Pwned

Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)

Service status

Jul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 no impact stated)Aug 25: no incident reportedAug 26: 1 incident (1 no impact stated)Aug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 minor)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 0 major or critical
  • 55 min typical time to resolve
BeganIncidentImpactLasted
Increased latency on search endpointsminor1 h 45 min
Problems with data ingestion and reportingno impact stated13 min
Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic.no impact stated55 min
Brand and Retailer Analytics Service Unavailabilityminor39 min
Admin panel access issuesminor1 h 8 min
Daily ShopSense reports delayedminor5 h 52 min
Site outagecritical31 min
Issue loading locally pagesno impact stated1 h 3 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 critical) · typical time to resolve 33 min Dec 2025: 2 incidents (2 minor) · typical time to resolve 2 h 4 min Jan 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 8 h 12 min Feb 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 3 min Mar 2026: 0 incidents Apr 2026: 1 incident (1 critical) · typical time to resolve 31 min May 2026: 2 incidents (2 minor) · typical time to resolve 5 h 52 min Jun 2026: 1 incident (1 minor) · typical time to resolve 39 min Jul 2026: 0 incidents Aug 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 55 min Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Locally "Pages"1
Locally.com1
Storefronts1

As Locally's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Locally's site

Locally transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/locally"><img src="https://thirdpartyindex.com/badge/locally.svg" alt="Locally transparency rating on Third Party Index" height="20"></a>
[![Locally transparency rating on Third Party Index](https://thirdpartyindex.com/badge/locally.svg)](https://thirdpartyindex.com/vendors/locally)