# Locally

Locally (locally.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/locally
- Documents last verified: 2026-09-30
- Transparency rating: 37/100 (how much it publishes, not how secure it is)
- Cite as: Locally, Third Party Index, https://thirdpartyindex.com/vendors/locally (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://www.locally.com/legal/brand-msa/ | 2026-09-30 | 2026-09-28 |
| Privacy policy | https://www.locally.com/legal/privacy/ | 2026-09-30 | 2026-09-28 |
| Terms | https://www.locally.com/terms | 2026-09-30 | 2026-09-28 |
| security.txt | https://www.locally.com/.well-known/security.txt | 2026-09-30 | 2026-09-28 |
| Status page | https://status.lcly.co/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Security record

Breaches listed by Have I Been Pwned (CC BY 4.0, haveibeenpwned.com):

- Locally, 2022-10-01: 362619 accounts; data: Email addresses, Partial credit card data, Passwords, Phone numbers, Physical addresses, Purchases

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (0 major or critical, 1 minor, 2 with no impact stated)
- Typical time to resolve: 55 min
- 2026-08-31: Increased latency on search endpoints (minor)
- 2026-08-26: Problems with data ingestion and reporting (no impact stated)
- 2026-08-24: Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic. (no impact stated)
- 2026-06-11: Brand and Retailer Analytics Service Unavailability (minor)
- 2026-05-08: Admin panel access issues (minor)
- 2026-05-07: Daily ShopSense reports delayed (minor)
- 2026-04-29: Site outage (critical)
- 2026-02-16: Issue loading locally pages (no impact stated)

## Security contact

From its security.txt (https://www.locally.com/.well-known/security.txt):

- Contact: mailto:security@locally.com

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api