# LucidLink

LucidLink (lucidlink.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/lucidlink
- Documents last verified: 2026-10-02
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 5 tracked vendors directly, 75 within two hops, 249 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: LucidLink, Third Party Index, https://thirdpartyindex.com/vendors/lucidlink (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.lucidlink.com/ | 2026-10-02 | 2026-10-01 |
| Subprocessor list | https://trust.lucidlink.com/#subprocessors | 2026-10-02 | 2026-10-01 |
| Data processing addendum | https://www.lucidlink.com/dpa | 2026-10-02 | 2026-10-01 |
| Privacy policy | https://www.lucidlink.com/privacy | 2026-10-02 | 2026-10-01 |
| Terms | https://www.lucidlink.com/terms | 2026-10-02 | 2026-10-01 |
| Security page | https://www.lucidlink.com/security | 2026-10-02 | 2026-10-01 |
| Status page | https://status.lucidlink.com/ | 2026-10-02 | 2026-10-02 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider | United States | 2026-10-01 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Email and collaboration | United States | 2026-10-01 |
| [Marketo](https://thirdpartyindex.com/vendors/marketo.md) | Marketing email campaigns | Australia; England; Netherlands; United States | 2026-10-01 |
| [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc.md) | Document management | United States | 2026-10-01 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Customer Relationship Management | United States | 2026-10-01 |
| stripe.com | Billing management | United States | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/28757)). CSV: https://thirdpartyindex.com/vendors/lucidlink/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, SOC 2 Type I, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/28107))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/28107))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (1 major or critical, 2 minor, 2 with no impact stated)
- Typical time to resolve: 34 h 26 min
- Status page last read: 2026-10-02
- 2026-09-02: LucidLink Service Disruption (no impact stated)
- 2026-09-01: Intermittent Access Issues Affecting Some Wasabi-Backed Filespaces (major)
- 2026-08-06: Intermittent Access Issues Affecting Some Wasabi-Backed Filespaces (no impact stated)
- 2026-07-24: Intermittent Filespace Creation - New LucidLink (3.x) (minor)
- 2026-07-13: Intermittent Connectivity Issues Affecting IBM Storage (minor)
- 2026-05-07: IBM connectivity issues (minor)
- 2026-02-27: Connectivity issues in India region (no impact stated)
- 2026-02-13: New LucidLink connection and login Issues (critical)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api