# Luware

Luware (luware.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/luware
- Documents last verified: 2026-10-01
- Transparency rating: 31/100 (how much it publishes, not how secure it is)
- Cite as: Luware, Third Party Index, https://thirdpartyindex.com/vendors/luware (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://luware.com/agreements/dpa | 2026-10-01 | 2026-09-30 |
| Privacy policy | https://luware.com/privacy-policy | 2026-10-01 | 2026-09-30 |
| Terms | https://luware.com/agreements/saas | 2026-10-01 | 2026-09-30 |
| Status page | https://status.luware.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (0 major or critical, 0 minor, 4 with no impact stated)
- Typical time to resolve: 14 h 48 min
- 2026-09-23: US Cluster - One-Way Audio Issues (no impact stated)
- 2026-09-23: Luware Recording - MTDE recording issues (no impact stated)
- 2026-08-27: Teams Presence Sync Issues (no impact stated)
- 2026-07-23: Nimbus User "Removed from the call" (no impact stated)
- 2026-06-17: Nimbus Presence Issues (no impact stated)
- 2026-04-21: Luware Recording - Unexpected Call Terminations (no impact stated)
- 2026-04-21: All Clusters - Elevated Graph Response Times (no impact stated)
- 2026-03-24: Luware Recording - Speech Analytics Delays (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api