# m3ter

m3ter declares [3 subprocessors](https://thirdpartyindex.com/vendors/m3ter#subprocessors) in [its subprocessor list](https://trust.m3ter.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/7286)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services) and [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse). No published changes since we first read it on 2026-09-23. [1 tracked vendor](https://thirdpartyindex.com/vendors/m3ter#used-by), [Qumulo](https://thirdpartyindex.com/vendors/qumulo), names m3ter as a subprocessor.

m3ter (m3ter.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/m3ter
- Documents last verified: 2026-11-11
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 2 tracked vendors directly, 13 within two hops, 100 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: m3ter, Third Party Index, https://thirdpartyindex.com/vendors/m3ter (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.m3ter.com/ | 2026-11-11 | 2026-09-23 |
| Subprocessor list | https://trust.m3ter.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-11-11 | 2026-09-23 |
| Data processing addendum | https://www.m3ter.com/legal/dpa | 2026-11-11 | 2026-10-26 |
| Privacy policy | https://www.m3ter.com/legal/privacy-notice | 2026-11-11 | 2026-11-05 |
| Terms | https://www.m3ter.com/legal/terms-of-service | 2026-11-11 | 2026-11-08 |
| Security page | https://www.m3ter.com/security | 2026-11-11 | 2026-09-23 |
| Status page | https://status.m3ter.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (3)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Provision of cloud computing services | USA | 2026-10-01 |
| [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse.md) | Provision of cloud computing services | USA | 2026-09-23 |
| Redcentric | Provision of helpdesk services | UK, India | 2026-09-23 |

Read from ([evidence](https://thirdpartyindex.com/evidence/7286)). CSV: https://thirdpartyindex.com/vendors/m3ter/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 1 Type II, SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/7292))

## Web Technologies

m3ter's homepage made 97 requests to 9 domains, and 5 services controlled by another company. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

5 third parties by category: Advertising 1 (Google Cloud); Analytics 1 (LinkedIn); Cookie compliance 1 (CookieFirst); CMS 1 (reviewed: DatoCMS); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (5)

- Google Cloud: 15 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager
- CookieFirst: 6 requests to cookiefirst.com; CookieFirst
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- DatoCMS: 2 requests to datocms-assets.com
- Sentry: 2 requests to sentry.io

### First party (1)

- m3ter: 69 requests to m3ter.com; Amazon CloudFront, Amazon Web Services, DatoCMS, HSTS, HTTP/3, LottieFiles, Next.js 16.4.3, Next.js App Router, Open Graph, Priority Hints, React, Sentry, Webpack

3 tracked companies loaded by the homepage are not in m3ter's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Qumulo](https://thirdpartyindex.com/vendors/qumulo.md): Cloud service usage metering; Finance and payments

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 51 min
- Status page last read: 2026-11-12
- 2026-09-01: Delay in processing usage data (major)
- 2026-05-29: Users unable to log on in m3ter Console using SSO (minor)

## Incidents reported by m3ter's subprocessors

Incidents reported in the last 30 days on their own status pages by 1 vendor m3ter lists as a subprocessor. A subprocessor list names a company, not the service an incident touched.

- 2026-11-11: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which m3ter lists as a subprocessor, reported Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo (minor)
- 2026-11-02: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which m3ter lists as a subprocessor, reported SQL Console database connection outage (minor)
- 2026-10-23: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which m3ter lists as a subprocessor, reported Degraded support ticket submission and response (minor)
- 2026-10-20: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which m3ter lists as a subprocessor, reported Google Cloud Outage (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/m3ter

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api
