# Matillion

Matillion (matillion.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/matillion
- Documents last verified: 2026-09-30
- Transparency rating: 80/100 (how much it publishes, not how secure it is)
- Cite as: Matillion, Third Party Index, https://thirdpartyindex.com/vendors/matillion (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.matillion.com/trust-center | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://www.matillion.com/legal/data-processing-agreement#subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.matillion.com/legal/data-processing-agreement | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.matillion.com/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.matillion.com/legal/terms-and-conditions-of-matillion-com | 2026-09-29 | 2026-09-29 |
| Security page | https://www.matillion.com/security | 2026-09-29 | 2026-09-29 |
| security.txt | https://www.matillion.com/security.txt | 2026-09-29 | 2026-09-29 |
| Status page | https://status.matillion.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (24)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AdRoll](https://thirdpartyindex.com/vendors/adroll.md) | — | — | 2026-09-30 |
| [Amazon](https://thirdpartyindex.com/vendors/amazon.md) | — | — | 2026-09-30 |
| [Auth0](https://thirdpartyindex.com/vendors/okta.md) | — | — | 2026-09-30 |
| Crazy Egg | — | — | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | — | — | 2026-09-30 |
| [Demandbase](https://thirdpartyindex.com/vendors/demandbase.md) | — | — | 2026-09-30 |
| [Facebook](https://thirdpartyindex.com/vendors/meta.md) | — | — | 2026-09-30 |
| [Gong](https://thirdpartyindex.com/vendors/gong.md) | — | — | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-09-30 |
| [Heap](https://thirdpartyindex.com/vendors/heap.md) | — | — | 2026-09-30 |
| [Hotjar](https://thirdpartyindex.com/vendors/hotjar.md) | — | — | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | — | — | 2026-09-30 |
| [LinkedIn](https://thirdpartyindex.com/vendors/linkedin.md) | — | — | 2026-09-30 |
| [Marketo](https://thirdpartyindex.com/vendors/marketo.md) | — | — | 2026-09-30 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | — | — | 2026-09-30 |
| [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | — | — | 2026-09-30 |
| [Recurly](https://thirdpartyindex.com/vendors/recurly.md) | — | — | 2026-09-30 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | — | — | 2026-09-30 |
| TechTarget | — | — | 2026-09-30 |
| [ThoughtSpot](https://thirdpartyindex.com/vendors/thoughtspot.md) | — | — | 2026-09-30 |
| Twitter | — | — | 2026-09-30 |
| [Unbounce](https://thirdpartyindex.com/vendors/unbounce.md) | — | — | 2026-09-30 |
| Wistia | — | — | 2026-09-30 |
| [WordPress.com](https://thirdpartyindex.com/vendors/wordpress-com.md) | — | — | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19839)). CSV: https://thirdpartyindex.com/vendors/matillion/subprocessors.csv

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [TCP Software](https://thirdpartyindex.com/vendors/tcp-software.md): data integration tools used to extract, transform and load data into company’s AWS account (Amazon Redshift & S3).

## Service status

Incidents it reported on its own status page.

- Last 61 days: 8 reported incidents (6 major or critical, 1 minor, 1 with no impact stated)
- Typical time to resolve: 1 h 28 min
- 2026-09-17: Some Maia runners failing to start (EU and US regions) (major)
- 2026-09-11: We have identified an issue affecting pipeline execution in the US region and are working on a resolution. (major)
- 2026-09-01: Customers receiving Authentication failed messages upon login attempts (major)
- 2026-09-01: Some Paygo customers experiencing licensing issues (minor)
- 2026-08-17: Service Disruption (All Regions) - Projects Not Accessible (critical)
- 2026-08-17: Service Disruption (AU Region) - Projects Not Accessible (critical)
- 2026-08-12: Customers may experience an issue accessing Designer and Maia (major)
- 2026-07-31: Issue: New Maia users may be unable to access or activate trial spin-ups (no impact stated)

## Security contact

From its security.txt (https://www.matillion.com/security.txt):

- Contact: mailto:appsec@matillion.com
- Encryption key: https://matillion-security-gpg-keys-public.s3.eu-west-1.amazonaws.com/publickey.asc

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api