# Medallia Medallia declares [48 subprocessors](https://thirdpartyindex.com/vendors/medallia#subprocessors) in [its subprocessor list](https://www.medallia.com/wp-content/uploads/2025/05/Medallia-Subprocessor-List-2025.v.1.03.pdf), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/6458)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-23. Medallia (medallia.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/medallia - Documents last verified: 2026-11-11 - Transparency rating: 90/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 28 tracked vendors directly, 171 within two hops, 537 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Medallia, Third Party Index, https://thirdpartyindex.com/vendors/medallia (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.medallia.com/ | 2026-11-11 | 2026-11-04 | | Subprocessor list | https://www.medallia.com/wp-content/uploads/2025/05/Medallia-Subprocessor-List-2025.v.1.03.pdf | 2026-11-11 | 2026-09-23 | | Data processing addendum | https://www.medallia.com/wp-content/uploads/pdf/description/Medallia\_Data\_Processing\_Agreement.pdf | 2026-11-11 | 2026-09-23 | | Privacy policy | https://www.medallia.com/legal/privacy-policy/ | 2026-11-11 | 2026-10-01 | | Terms | https://www.medallia.com/legal/terms-of-use/ | 2026-11-11 | 2026-11-09 | | Security page | https://www.medallia.com/security/ | 2026-11-11 | 2026-09-23 | | security.txt | https://medallia.com/.well-known/security.txt | 2026-11-11 | 2026-09-23 | ## Subprocessors (48) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Accenture International Ltd.](https://thirdpartyindex.com/vendors/accenture.md) | Implementation and servicing. | Ireland | 2026-09-23 | | Aerialink Inc. | Aerialink provides mobile connection services through SMS (Short Message Service) functionality. | USA | 2026-09-29 | | Affectiva, Inc. | Software-based recognition of facial emotions. | USA | 2026-09-23 | | [Amazon Comprehend](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Sentiment analysis | US; Canada; EU; Australia | 2026-10-10 | | [Amazon Transcribe (Optional)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Transcription for additional languages. | USA; UK; Germany; Singapore | 2026-10-10 | | [Amazon Web Service](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosts platform data: Telephone numbers, Callback requests, meta data sent with telephone calls.; Hosts platform data: Telephone numbers, Email addresses, Survey invitations, survey responses. | USA | 2026-09-23 | | [Amazon Web Services, Inc. (Optional)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data processing activities.; Data storage and processing.; Hosts platform data (Govcloud only).; Hosts platform data.; Hosts platform data. Archives security logs for security incident monitoring and detection.; Hosts platform data. or; LLM hosting and data processing for Medallia Generative AI Features, if included in subscription purchased by the Customer.; Renders front-end html and reports. | USA; USA EU Canada Australia; USA and EU; USA, Canada, Ireland, Australia (Customer’s choice); USA, EU or UK (Customer’s choice); USA, EU, Canada, Singapore (Customer’s choice); USA, EU, or UK (Customer’s choice) | 2026-09-29 | | [Atlassian Pty Ltd.](https://thirdpartyindex.com/vendors/atlassian.md) | Support issue tracking tool and service status monitoring. | USA, Germany, Ireland, Singapore, and Australia | 2026-09-23 | | [Cantab Research Limited (Speechmatics)](https://thirdpartyindex.com/vendors/speechmatics.md) (AI model provider: Speechmatics) | Software-based speech recognition (speech-to-text). | UK | 2026-09-23 | | [Cloudinary Ltd.](https://thirdpartyindex.com/vendors/cloudinary.md) | Storage for user uploads.; User image provider | USA | 2026-09-29 | | Company | Success Plans for DXA, if purchased by the Customer; Success Plans, if purchased by the Customer. | — | 2026-09-23 | | Cyclr Systems Limited | Integration Platform as a Service. Enables data to flow between Mindful and other client platforms. | UK | 2026-09-29 | | [Datadog Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Application logging and observability. | USA | 2026-09-29 | | Effective Teleservices Pvt Ltd (Parent Company Etech Global Services, LLC) | Implementation, servicing and technical support. | India | 2026-09-23 | | [Elasticsearch AS](https://thirdpartyindex.com/vendors/elasticsearch.md) | Search and analytics. | USA | 2026-09-23 | | Engage Hub Ltd. (Optional) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled | UK | 2026-09-23 | | Excers Inc. | Implementation and servicing. | USA | 2026-09-23 | | [Google LLC (Optional)](https://thirdpartyindex.com/vendors/google-cloud.md) | Data storage and processing for MMS message attachments.; Data storage and processing.; Google Analytics is used to gather information about product use.; Modeled, anonymized application data for business intelligence and reporting.; Software-based object recognition.; Translates feedback text, if enabled. | USA | 2026-09-29 | | Google Inc (Google Cloud) USA | Voice to text transcription of survey responses. | — | 2026-09-29 | | Infinit-O Philippines, Inc. (Parent Company Infinit-O Global Limited) | Technical support. | Philippines | 2026-09-23 | | [Intercom R&D Unlimited](https://thirdpartyindex.com/vendors/intercom.md) | Application Connector for Support; Used for live chat support in Premier and Signature | EU; Ireland | 2026-09-23 | | [International Business Machines Corporation (IBM Corp.)](https://thirdpartyindex.com/vendors/ibm.md) | Watson natural language processing for sentiment analysis. | USA | 2026-09-29 | | Joincube, Inc. (aka. “Beamer”) | In-app notifications in MXO. | USA | 2026-09-23 | | [Localize Corporation](https://thirdpartyindex.com/vendors/localize.md) | Translation provider | USA | 2026-09-29 | | [MessageBird B.V. (Optional)](https://thirdpartyindex.com/vendors/bird.md) | Message Gateway (only SMS telephone and text messages). | Netherlands | 2026-09-29 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Hosting for reporting application, software-based machine translation and facial blurring. | USA | 2026-09-23 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | MXO operates its Services from Microsoft Azure. Data stored in Azure is held within MXO’s Azure subscriptions across multiple geographic regions. | USA; Europe; Australia | 2026-10-10 | | [Mode Analytics, Inc.](https://thirdpartyindex.com/vendors/mode-analytics.md) | Provides in-product analytics. | USA | 2026-09-23 | | [Okta Inc](https://thirdpartyindex.com/vendors/okta.md) | Identity and access management (for Mindful Gov instance only). | USA | 2026-09-29 | | Omega3c S.r.l. | Implementation and servicing. | Italy | 2026-09-23 | | [Oracle Inc. (Optional)](https://thirdpartyindex.com/vendors/oracle.md) | Hosting of platform data.; Regional hosting in certain locations. | Regional | 2026-09-29 | | [Participatory Culture Foundation (Amara)](https://thirdpartyindex.com/vendors/participatory-culture-foundation.md) | Human transcription and translation services. | USA | 2026-09-23 | | [Pendo io, Inc.](https://thirdpartyindex.com/vendors/pendo.md) | Mindful application usage and in-app messaging. | USA | 2026-09-29 | | [Postmark (Wildbit, LLC)](https://thirdpartyindex.com/vendors/postmark.md) | Provides email routing and delivery services. | USA | 2026-09-23 | | [Redis Labs Ltd.](https://thirdpartyindex.com/vendors/redis.md) | Redis for Caching service maintains state for cookies. | USA | 2026-09-23 | | [Rev.com Inc.](https://thirdpartyindex.com/vendors/rev.md) | Human transcription services. | USA | 2026-09-23 | | [Rocket Science Group LLC d/b/a Mailchimp](https://thirdpartyindex.com/vendors/mailchimp.md) | Email service provider | USA | 2026-09-23 | | [Rollbar, Inc.](https://thirdpartyindex.com/vendors/rollbar.md) | Manages system logs for diagnosis and resolution of technical issues. | USA | 2026-09-23 | | [Segment.io, Inc.](https://thirdpartyindex.com/vendors/segment.md) | Tracks Concierge product usage. | USA | 2026-09-23 | | SM Technologies Limited | Implementation and servicing. | Brazil | 2026-09-23 | | [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Callbacks, messages, platform data for business intelligence and reporting.; Survey invitations, survey responses, messages, platform data for business intelligence and reporting. | USA | 2026-09-29 | | Summa Linguae Technologies S.A. | Transcription for Custom Model Tuning. | EU | 2026-09-29 | | [Twilio Inc. (Optional)](https://thirdpartyindex.com/vendors/twilio.md) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled.; Sendgrid service used for platform generated emails.; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform Telephone numbers, Callback requests, meta data sent with telephone calls.; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform. Telephone numbers, Survey invitations (via SMS), survey responses (via SMS and telephone calls), meta data sent with telephone calls. | USA | 2026-09-29 | | Twilio, Inc. or Bandwidth Inc. | Provides SMS routing and delivery services. Customer and Medallia shall mutually agree on the provider(s) of choice. | USA and Canada | 2026-09-23 | | [Usersnap GmbH (Optional)](https://thirdpartyindex.com/vendors/usersnap.md) | Screen capture functionality, if enabled. | Austria | 2026-09-23 | | Way With Words Limited | Transcription for Custom Model Tuning. | UK; South Africa | 2026-10-10 | | Xelex Inc. | Transcription for Custom Model Tuning. | USA | 2026-09-29 | | [Zendesk Inc. (Optional)](https://thirdpartyindex.com/vendors/zendesk.md) | Provides mobile SDK message routing and delivery services. | USA | 2026-09-23 | Read from ([evidence](https://thirdpartyindex.com/evidence/6458)). CSV: https://thirdpartyindex.com/vendors/medallia/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Claimed: SOC 2 Type II, SOC 2 Type I, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, HITRUST CSF, Cyber Essentials, APEC CBPR ([evidence](https://thirdpartyindex.com/evidence/93346)) - FedRAMP Marketplace: High · 11 agency authorizations · since Apr 9, 2021 - FedRAMP Marketplace: Moderate · 1 agency authorization · since Apr 9, 2025 ## Web Technologies Medallia's homepage made 265 requests to 35 domains, and 17 services controlled by another company. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 17 third parties by category: Analytics 6 (Adobe, Demandbase, LinkedIn, Meta, ZoomInfo, Cloudflare); Advertising 4 (Google Cloud; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., PubMatic); Live chat 1 (Qualified.com, Inc.); Cookie compliance 1 (TrustArc); CDN 1 (jsDelivr); Customer data platform 1 (reviewed: LiveRamp); Issue trackers 1 (usually detected as Issue trackers: Sentry); Translation 1 (Weglot); Video players 1 (Vidyard). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (17) - Qualified.com, Inc.: 41 requests to qualified.com; Qualified - Vidyard: 31 requests to vidyard.com; Vidyard - Google Cloud: 20 requests to google.com, googletagmanager.com, doubleclick.net, google-analytics.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Adobe: 16 requests to adobedtm.com, bizible.com, marketo.net, bizibly.com, demdex.net, mktoresp.com; Adobe Marketo Measure, Marketo - Weglot: 10 requests to weglot.com; Weglot - TrustArc: 5 requests to trustarc.com; TrustArc - Demandbase: 4 requests to company-target.com, demandbase.com; Demandbase 11.10.0 - jsDelivr: 4 requests to jsdelivr.net; jsDelivr - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.439 - ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo - Magnite, Inc.: 2 requests to rubiconproject.com, tremorhub.com - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights - Index Exchange Inc.: 1 request to casalemedia.com - LiveRamp: 1 request to rlcdn.com - PubMatic: 1 request to pubmatic.com - Sentry: 1 request to sentry.io ### First party (1) - Medallia: 118 requests to medallia.com, medalliaresources.s3.us-west-1.amazonaws.com, decibelinsight.net, thunderhead.com, kampyle.com; Adobe Analytics, Adobe Audience Manager, Adobe Client Data Layer 2.0.2, Adobe Experience Platform Launch, Alpine.js 3.14.1, Amazon S3, Amazon Web Services, Cloudflare, Decibel, GSAP 3.12.5, HSTS, HTTP/3, Medallia, MySQL, Open Graph, PHP, Priority Hints, Sentry, Swiper, Thunderhead ONE, Twitter Emoji (Twemoji), WP Engine, WordPress, core-js 3.32.2 11 tracked companies loaded by the homepage are not in Medallia's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Incidents reported by Medallia's subprocessors Incidents reported in the last 30 days on their own status pages by 12 vendors Medallia lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio Long Codes to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported On Call Engineers are Investigating (no impact stated) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Speechmatics](https://thirdpartyindex.com/vendors/speechmatics#status), which Medallia lists as a subprocessor, reported Degraded performance and errors for Batch transcription in US2 (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Medallia lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Notification Delivery Logs Unavailable in Console (no impact stated) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Medallia lists as a subprocessor, reported Delays in activity data (no impact stated) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which Medallia lists as a subprocessor, reported Degradation of Account and Visitor Reports (critical) - 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Medallia lists as a subprocessor, reported Delays processing Inbound messages (no impact stated) - 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Medallia lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Medallia lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Medallia lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [rollbar](https://thirdpartyindex.com/vendors/rollbar#status), which Medallia lists as a subprocessor, reported Increased occurrence processing pipeline latency (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Medallia lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Medallia lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary#status), which Medallia lists as a subprocessor, reported Notice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264) (no impact stated) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Bird](https://thirdpartyindex.com/vendors/bird#status), which Medallia lists as a subprocessor, reported Whatsapp sending is degraded (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Medallia lists as a subprocessor, reported Elastic Support Portal is unavailable (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Medallia lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary#status), which Medallia lists as a subprocessor, reported Notice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Medallia lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Medallia lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary#status), which Medallia lists as a subprocessor, reported Issues accessing the Cloudinary web UI (major) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Medallia lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Medallia lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Medallia lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor) ## Federal contracts U.S. government prime awards and reported subawards to its UEI (ZDLMRUM7QP65), from USAspending, by funding agency. Records show funding, not use. | Agency | Department | Prime awards | Obligated | Subawards | Subaward total | First | Last | |---|---|---|---|---|---|---|---| | Department of Veterans Affairs | Department of Veterans Affairs | — | — | 9 | $37.0M | 2016-10-07 | 2025-01-01 | | U.S. Patent and Trademark Office | Department of Commerce | 1 | $624.4K | — | — | 2024-09-18 | 2026-08-27 | | Departmental Offices | Department of the Interior | — | — | 2 | $515.0K | 2024-03-05 | 2024-10-24 | | Office of the Chief Information Officer | Department of Agriculture | — | — | 1 | $40.0K | 2020-07-31 | 2020-07-31 | 13 records ([evidence](https://thirdpartyindex.com/evidence/47900)). Details: https://thirdpartyindex.com/vendors/medallia/federal ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-09-28: Added certification: CSA STAR ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Added certification: FedRAMP ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Added certification: HITRUST CSF ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Added certification: ISO/IEC 42001 ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Added certification: PCI DSS ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Added certification: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/12678)) - 2026-09-28: Removed certification: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/12678)) Feed: https://thirdpartyindex.com/vendors/medallia/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/medallia ## Security contact From its security.txt (https://medallia.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/6452)): - Contact: mailto:security@medallia.com - Encryption key: https://medallia.com/.well-know/pgp-key.asc - Languages: en, es, fr - No expiry date --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api