# Modem

Modem (modem.dev): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/modem
- Documents last verified: 2026-09-30
- Transparency rating: 65/100 (how much it publishes, not how secure it is)
- Cite as: Modem, Third Party Index, https://thirdpartyindex.com/vendors/modem (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.modem.dev/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.modem.dev/subprocessors | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://modem.dev/privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://modem.dev/terms-of-service | 2026-09-30 | 2026-09-30 |
| Status page | https://status.modem.dev/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | AI research company providing Claude API services. Delivers advanced language models for enterprise applications. | US | 2026-09-30 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Content delivery network, DNS services, and web security. Provides DDoS protection, caching, and performance optimization. | US | 2026-09-30 |
| [Exa](https://thirdpartyindex.com/vendors/exa-labs.md) | Web search provider. | — | 2026-09-30 |
| [GitHub](https://thirdpartyindex.com/vendors/github.md) | Source code repository and version control platform. Stores proprietary code, development workflows, and technical documentation. | — | 2026-09-30 |
| [Google Cloud Platform (GCP)](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud infrastructure and hosting platform. Provides compute resources, databases, storage, and managed cloud services. | — | 2026-09-30 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Email, document collaboration, and productivity suite. Provides business email, file storage, calendaring, and office applications. | — | 2026-09-30 |
| [Neon, Inc.](https://thirdpartyindex.com/vendors/neon.md) | Hosted database provider. | — | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | AI and language model API services. Provides access to GPT models for natural language processing and generation. | — | 2026-09-30 |
| [Raindrop](https://thirdpartyindex.com/vendors/raindrop.md) | AI agent observability solution. | — | 2026-09-30 |
| [Resend](https://thirdpartyindex.com/vendors/resend.md) | Email provider. | — | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Application monitoring and error tracking. Captures and analyzes software errors, performance issues, and debugging data. | — | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Team communication and collaboration platform. Facilitates internal messaging, file sharing, and workflow integrations. | — | 2026-09-30 |
| Typesafe.ai | TypeSafe AI provides "System One" AI models (e.g., Jev) that return fast, structured, typed decisions for automated software workflows, rather than conversational text. | — | 2026-09-30 |
| [Vercel](https://thirdpartyindex.com/vendors/vercel.md) | Web application hosting and deployment platform. Provides frontend hosting, serverless functions, and continuous deployment. | — | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/24315)). CSV: https://thirdpartyindex.com/vendors/modem/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 52 min
- 2026-09-03: Event ingest is delayed (minor)
- 2026-04-14: Agent unavailable via Slack and automations (major)
- 2026-03-05: Modem agent not responding to mentions within Slack (major)
- 2026-03-03: Due to a surge in demand, event ingestion (messages from Slack, GitHub, etc) are processing slowly. (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api