# ModernLoop

ModernLoop (modernloop.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/modernloop
- Documents last verified: 2026-09-30
- Transparency rating: 77/100 (how much it publishes, not how secure it is)
- Cite as: ModernLoop, Third Party Index, https://thirdpartyindex.com/vendors/modernloop (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.modernloop.io/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.modernloop.com/subprocessors/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.modernloop.com/privacy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://www.modernloop.com/tos/ | 2026-09-30 | 2026-09-30 |
| Security page | https://www.modernloop.com/security/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.modernloop.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (26)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure and managed services | USA | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Analytics | USA | 2026-09-30 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | Artificial Intelligence Model Inference. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Auth0](https://thirdpartyindex.com/vendors/okta.md) | Authorization and Authentication | USA | 2026-09-30 |
| [Clerk](https://thirdpartyindex.com/vendors/clerk.md) | Authentication Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| Courier | Notification Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [DataDog](https://thirdpartyindex.com/vendors/datadog.md) | Cloud Monitoring | USA | 2026-09-30 |
| Kombo | Unified ATS integration API. Applicable to only some ATS integrations. | USA | 2026-09-30 |
| [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Support Services | USA | 2026-09-30 |
| [Livekit](https://thirdpartyindex.com/vendors/livekit.md) | Real-time audio/video and agent orchestration. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [LogRocket](https://thirdpartyindex.com/vendors/logrocket.md) | Analytics | USA | 2026-09-30 |
| Matik | If applicable, Customer Success Services. | USA | 2026-09-30 |
| [OneTrust](https://thirdpartyindex.com/vendors/onetrust.md) | Data Subject Requests Portal, Cookie Preference Center | USA | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | Artificial Intelligence Model Inference. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Orb](https://thirdpartyindex.com/vendors/orb.md) | Usage Based Billing Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Pylon](https://thirdpartyindex.com/vendors/pylon.md) | If applicable, Customer Support Services. | USA | 2026-09-30 |
| Recall.ai | Meeting notetaker bots and transcription. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| Render.com | Cloud Application Provider. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Retell AI](https://thirdpartyindex.com/vendors/retell-ai.md) | Voice AI Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Email Delivery | USA | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error Tracking | USA | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Support Services | USA | 2026-09-30 |
| [Statsig](https://thirdpartyindex.com/vendors/statsig.md) | Product Analytics. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payments Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Calls and Messaging Platform. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |
| [Vercel](https://thirdpartyindex.com/vendors/vercel.md) | Artificial Intelligence Model Inference. Applicable to ModernLoop's AI products only. | USA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/24362)). CSV: https://thirdpartyindex.com/vendors/modernloop/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27701 ([evidence](https://thirdpartyindex.com/evidence/24372))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/24372))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 9 reported incidents (0 major or critical, 8 minor, 1 with no impact stated)
- Typical time to resolve: 33 min
- 2026-09-02: Greenhouse Scheduled Maintenance - Elevated 401 Errors (minor)
- 2026-08-26: Task Dashboard/Task Search isn't loading. (minor)
- 2026-08-20: ModernLoop Slowness (minor)
- 2026-08-04: "Something went wrong" (no impact stated)
- 2026-08-03: Issues creating schedules (minor)
- 2026-08-03: Reports of Slowness (minor)
- 2026-07-27: Reports of slowness on ModernLoop App (minor)
- 2026-07-14: Schedule Tasks in incorrect status bucket (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api