# Modo Labs

Modo Labs (modolabs.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/modo-labs
- Documents last verified: 2026-10-02
- Transparency rating: 78/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 2 tracked vendors directly, 17 within two hops, 113 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Modo Labs, Third Party Index, https://thirdpartyindex.com/vendors/modo-labs (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.modolabs.com/ | 2026-10-02 | 2026-10-01 |
| Subprocessor list | https://trust.modolabs.com/subprocessors | 2026-10-02 | 2026-10-01 |
| Privacy policy | https://modolabs.com/privacy-policy/ | 2026-10-02 | 2026-10-01 |
| Terms | https://modolabs.com/terms-of-use/ | 2026-10-02 | 2026-10-01 |
| security.txt | https://modolabs.com/.well-known/security.txt | 2026-10-02 | 2026-10-01 |
| Status page | https://status.modolabs.net/ | 2026-10-02 | 2026-10-02 |

## Subprocessors (4)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | \[Amazon Web Services (AWS)\]( is Modo's provider of cloud compute, storage, and networking. AWS is our infrastructure-as-a-service (IaaS) and provides cloud-native features as a platform-as-a-service (PaaS). | Cloud compute, Storage, and Networking | 2026-10-01 |
| [MongoDB, Inc.](https://thirdpartyindex.com/vendors/mongodb.md) | \[MongoDB Atlas\]( is used as a database-as-a-service (DBaaS) by the Modo platform to store app configuration settings. | Database-as-a-Service | 2026-10-01 |
| Pointr | \[Pointr\]( is Modo's partner for rendering Premium Maps within Modo applications. | Premium Maps | 2026-10-01 |
| QSS Technosoft Pvt. Ltd. | \[QSS\]( provides staff augmentation to maintain 24x7 support SLAs after regular business hours. QSS staff respond to customer requests or escalate as necessary to Modo staff via our support ticketing platform. | After-hours Support | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/28153)). CSV: https://thirdpartyindex.com/vendors/modo-labs/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, SOC 3, TX-RAMP ([evidence](https://thirdpartyindex.com/evidence/28157))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/28157))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (2 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 37 min
- Status page last read: 2026-10-02
- 2026-08-24: Increased Modo Application Response Times (major)
- 2026-07-24: Partial Outage affecting some applications (major)
- 2026-01-06: Increased Application Load Times (no impact stated)

## Security contact

From its security.txt (https://modolabs.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/28140)):

- Contact: mailto:security@modolabs.com
- Disclosure policy: https://modolabs.com/security-policy.txt
- Languages: en
- Valid until 2035-05-19

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api