# MoEngage

MoEngage (moengage.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/moengage
- Documents last verified: 2026-10-02
- Transparency rating: 39/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: MoEngage, Third Party Index, https://thirdpartyindex.com/vendors/moengage (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.moengage.com/scale-and-security/ | 2026-10-02 | 2026-09-30 |
| Data processing addendum | https://www.moengage.com/dpa-us/ | 2026-10-02 | 2026-09-30 |
| Privacy policy | https://www.moengage.com/privacy-policy/ | 2026-10-02 | 2026-09-30 |
| Terms | https://www.moengage.com/terms-of-use/ | 2026-10-02 | 2026-09-30 |
| Status page | https://status.moengage.com/ | 2026-10-02 | 2026-10-02 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (3 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 49 min
- Status page last read: 2026-10-03
- 2026-09-24: DC01 - Campaigns Dashboard is experiencing intermittent errors (minor)
- 2026-08-17: Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update (major)
- 2026-07-27: Dashboard 01 - Degraded Performance Across Multiple Services (major)
- 2026-07-25: DC01 - Degraded performance of Inform, Event Triggered Campaigns, Flows (major)
- 2026-06-01: Dashboard 02 - Degradation in Email Link Branding Service (major)
- 2026-05-31: Dashboard 02 and 04 - Email Delivery Reporting Impact (major)
- 2026-05-14: DC03 | Delay in data ingestion (minor)
- 2026-05-13: DC04 | Delay in Data Processing (minor)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api