# Mural

Mural (mural.co): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/mural
- Documents last verified: 2026-09-30
- Transparency rating: 89/100 (how much it publishes, not how secure it is)
- Cite as: Mural, Third Party Index, https://thirdpartyindex.com/vendors/mural (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.mural.co/trust-and-security | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.mural.co/terms/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.mural.co/terms/data-processing-addendum | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.mural.co/terms/privacy-statement | 2026-09-30 | 2026-09-30 |
| Terms | https://www.mural.co/terms/terms-of-service | 2026-09-30 | 2026-09-30 |
| Status page | https://status.mural.co/ | 2026-09-30 | 2026-09-30 |
| Security advisories | https://www.mural.co/terms/bug-bounty-program | 2026-09-30 | 2026-09-30 |

## Subprocessors (13)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Adobe](https://thirdpartyindex.com/vendors/adobe.md) | Cloud-based Marketing Automation Solution | United States | 2026-09-30 |
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider | United States | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Cloud Based Product Analytics Service | United States | 2026-09-30 |
| Chorus | Cloud-based Analytics Tool | United States | 2026-09-30 |
| [Databricks Inc.](https://thirdpartyindex.com/vendors/databricks.md) | Data Intelligence platform for in-app and service reports. | United States | 2026-09-30 |
| Deeptrace dba Coresignal | Public web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature | United States | 2026-09-30 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Cloud Based Connector and Data Centralization Services | United States | 2026-09-30 |
| Mandrill / Mailchimp | Cloud-based Customer Support Services | United States | 2026-09-30 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Service Provider | United States | 2026-09-30 |
| [MongoDB, Inc](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud database Service Production Database | United States | 2026-09-30 |
| [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | Cloud Based Product Analytics Service | United States | 2026-09-30 |
| Salesforce Cloud | Cloud-based Customer Support Services | United States | 2026-09-30 |
| Twilio Inc, dba “Segment” | Customer Data Platform | United States | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/24343)). CSV: https://thirdpartyindex.com/vendors/mural/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 36 min
- 2026-08-04: Authentication Error for some SAML SSO users (major)
- 2026-04-17: Some users are unable to sign in to Mural (minor)
- 2026-03-26: Mural Collaboration Issue - murals not loading (major)
- 2025-11-25: Some users are receiving an "Offline" message when working in Mural (major)
- 2025-10-29: Users are unable to sign in to Mural (critical)
- 2025-10-20: Mural website service interruption - login still available under app.mural.co (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api