# Mux

We monitor the [subprocessor list Mux publishes](https://www.mux.com/files/mux-dpa.pdf), but our recent checks could not read it. [29 tracked vendors](https://thirdpartyindex.com/vendors/mux#used-by) name Mux as a subprocessor, including [HubSpot](https://thirdpartyindex.com/vendors/hubspot), [Typeform](https://thirdpartyindex.com/vendors/typeform) and [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet).

Mux (mux.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/mux
- Documents last verified: 2026-11-11
- Transparency rating: 42/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (unreachable); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 0/8 (some unreachable this week)
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 29 tracked vendors rely on it directly, 724 within two hops, 1518 within three
- Cite as: Mux, Third Party Index, https://thirdpartyindex.com/vendors/mux (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.mux.com/ | 2026-11-11 | 2026-11-04 |
| Subprocessor list (currently unreachable) | https://www.mux.com/files/mux-dpa.pdf | unknown | unknown |
| Data processing addendum | https://www.mux.com/dpa | 2026-11-11 | 2026-10-13 |
| Privacy policy | https://www.mux.com/privacy | 2026-11-11 | 2026-10-13 |
| Terms | https://www.mux.com/terms | 2026-11-11 | 2026-10-13 |
| Security page | https://www.mux.com/security | 2026-11-11 | 2026-09-21 |
| security.txt | https://www.mux.com/.well-known/security.txt | 2026-11-11 | 2026-09-21 |
| Status page | https://status.mux.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/277))
- Claimed: HIPAA, GDPR, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/151535))

## Web Technologies

Mux's homepage made 226 requests to 23 domains, and 11 services controlled by another company. Loaded on 2026-11-03 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

11 third parties by category: Analytics 7 (Contentsquare, Fullstory, HubSpot, Reo.Dev, Clay, Heap, LinkedIn); Advertising 1 (Google Cloud); Cookie compliance 1 (CookieYes); CMS 1 (usually detected as CMS: Sanity); Widgets 1 (reviewed: Statuspage). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (11)

- Sanity: 25 requests to sanity.io
- Google Cloud: 19 requests to google.com, doubleclick.net, googletagmanager.com, googleadservices.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager
- CookieYes: 9 requests to cdn-cookieyes.com, cookieyes.com; CookieYes
- Contentsquare: 6 requests to contentsquare.net; Contentsquare
- Fullstory: 6 requests to fullstory.com; FullStory
- HubSpot: 6 requests to hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hubapi.com, hubspot.com; HubSpot, HubSpot Analytics
- Reo.Dev: 5 requests to reo.dev; Reo.Dev
- Clay: 4 requests to claydar.com; Clay Web Intent
- Heap: 3 requests to heapanalytics.com; Heap 4.23.12
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Statuspage: 1 request to statuspage.io

### First party (1)

- Mux: 139 requests to mux.com, litix.io; HSTS, Mux, Next.js 16.3.8, Next.js App Router, Open Graph, Priority Hints, Prism, RSS, Radix UI, React, Sanity, Sanity.io, Sentry, Turbopack, Vercel, Vercel Analytics, Vercel Speed Insights 1.3.1, Webpack

10 tracked companies loaded by the homepage are not in Mux's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (29)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Accelevents Event Platform](https://thirdpartyindex.com/vendors/accelevents-event-platform.md): RTMP video provider for delivering videobroadcasts and storing video assets.
- [Arcade](https://thirdpartyindex.com/vendors/arcade.md): Media and content; Video hosting, transcoding, streaming, and transcription of customer-recorded media.
- [Bizzabo](https://thirdpartyindex.com/vendors/bizzabo.md): Video streaming service
- [Blended Teaching](https://thirdpartyindex.com/vendors/blended-teaching.md): video hosting, streaming and playback analytics
- [Conveo](https://thirdpartyindex.com/vendors/conveo.md): Processing Activity Description Video storing, encoding, and streaming Data Residency / Processing Location EU and US Headquarters Location San Francisco, Unite…
- [Day AI](https://thirdpartyindex.com/vendors/day-ai.md): Video hosting and playback
- [Employment Hero](https://thirdpartyindex.com/vendors/employment-hero.md): Processing Activity: Recording, processing, and storing candidate introduction videos for seamless job application evaluations. GDPR Transfer Mechanism: Standar…
- [Great Question](https://thirdpartyindex.com/vendors/great-question.md): Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform.; Video transcoding a…
- [HeyMarvin](https://thirdpartyindex.com/vendors/heymarvin.md): Mux is used as a sub-processor to enable the livestream feature within the platform.
- [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md): Video Functionality
- [InEvent](https://thirdpartyindex.com/vendors/inevent.md): RTMP Video streaming and storage
- [Interact](https://thirdpartyindex.com/vendors/interact.md): Enhanced video capabilities
- [JWX](https://thirdpartyindex.com/vendors/jwx.md): Encoding and content delivery network
- [Letter AI](https://thirdpartyindex.com/vendors/letter-ai.md): Video processing
- [MangoApps](https://thirdpartyindex.com/vendors/mangoapps.md): Live Video Streaming (HLS)
- [ParentSquare](https://thirdpartyindex.com/vendors/parentsquare.md): Data provided solely for processing of video content displayed in the application.
- [Pitch](https://thirdpartyindex.com/vendors/pitch.md): Video transmission software
- [Productlane](https://thirdpartyindex.com/vendors/productlane.md): Video hosting, encoding, and playback for recordings uploaded to threads and changelogs
- [RingCentral](https://thirdpartyindex.com/vendors/ringcentral.md): A/V Ingestion, Transcoding & Distribution
- [ScreenSteps](https://thirdpartyindex.com/vendors/screensteps.md): Cloud service for processing, storing, and delivering video.; Engineering
- [Smartsheet](https://thirdpartyindex.com/vendors/smartsheet.md): Video transcoding
- [Sprig](https://thirdpartyindex.com/vendors/sprig.md): Cloud Service that is used to power the voice and video components of our product; Video Hosting and Related Processing Activities
- [SproutVideo](https://thirdpartyindex.com/vendors/sproutvideo.md)
- [Supered](https://thirdpartyindex.com/vendors/supered.md): Uploaded Video (Optional)
- [Synthesia](https://thirdpartyindex.com/vendors/synthesia-io.md): Video content delivery network
- [Typeform](https://thirdpartyindex.com/vendors/typeform.md): (Optional processing)\ Response Data\ Customer Data; Storing Video Questions and Answers
- [Vimeo](https://thirdpartyindex.com/vendors/vimeo.md): Quality of experience
- [Waybook](https://thirdpartyindex.com/vendors/waybook.md): Video processing, hosting and transcription for Waybook Shots and video content
- [Zuddl](https://thirdpartyindex.com/vendors/zuddl.md): A/V Ingestion, Transcoding & Streaming

## Service status

Incidents it reported on its own status page.

- Last 90 days: 10 reported incidents (6 major or critical, 3 minor, 1 with no impact stated)
- Typical time to resolve: 1 h 25 min
- Status page last read: 2026-11-12
- 2026-11-04: RTMP and SRT live stream disconnects (minor)
- 2026-11-04: RTMP and SRT live streams disconnection (major)
- 2026-11-03: Delays in some video processing tasks (major)
- 2026-10-28: Elevated Mux Video Errors (critical)
- 2026-10-21: Mux Data Collection Latency (major)
- 2026-10-21: Degraded VOD playback (major)
- 2026-10-09: Elevated API Latency (minor)
- 2026-10-05: Elevated errors on Direct Uploads (major)

## Security contact

From its security.txt (https://www.mux.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/291)):

- Contact: https://www.mux.com/security
- Languages: en
- No expiry date

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api