# mxHero

mxHero (mxhero.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/mxhero
- Documents last verified: 2026-09-30
- Transparency rating: 32/100 (how much it publishes, not how secure it is)
- Cite as: mxHero, Third Party Index, https://thirdpartyindex.com/vendors/mxhero (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://mxhero.com/trust/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://mxhero.com/privacy/#subprocessors | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://mxhero.com/privacy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://mxhero.com/tos/ | 2026-09-30 | 2026-09-30 |
| Security page | https://mxhero.com/security/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.mxhero.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-04-08: Connectivity issue from Google Workspace and Amazon Web Services (minor)
- 2026-02-25: Degraded performance / intermittent failures with Box services (partner incident) (no impact stated)
- 2025-12-17: Degraded performance / intermittent failures with Box services (partner incident) (minor)
- 2025-12-02: App mxHERO Office365 Login (major)
- 2025-11-18: Investigating Email Delivery Delays (minor)
- 2025-11-17: SSL Certificate Renewal Completed (no impact stated)
- 2025-10-20: AWS Outage Impacting mxHERO Services (minor)
- 2025-10-20: Incident Update: AWS Outage Impact on Email Processing (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api