# New Relic New Relic declares [16 subprocessors](https://thirdpartyindex.com/vendors/new-relic#subprocessors) in [its subprocessor list](https://newrelic.com/sub-processors?is_us=true), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/104090)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-22. [120 tracked vendors](https://thirdpartyindex.com/vendors/new-relic#used-by) name New Relic as a subprocessor, including [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly), [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software) and [Adobe](https://thirdpartyindex.com/vendors/adobe). New Relic (newrelic.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/new-relic - Documents last verified: 2026-11-11 - Transparency rating: 87/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 13 tracked vendors directly, 105 within two hops, 399 within three; 120 tracked vendors rely on it directly, 559 within two hops, 2388 within three - Cite as: New Relic, Third Party Index, https://thirdpartyindex.com/vendors/new-relic (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://newrelic.com/sub-processors?is\_us=true | 2026-11-11 | 2026-10-15 | | Data processing addendum | https://newrelic.com/termsandconditions/dataprotection | 2026-11-11 | 2026-10-09 | | Privacy policy | https://newrelic.com/termsandconditions/privacy | 2026-11-11 | 2026-10-09 | | Terms | https://newrelic.com/termsandconditions/terms | 2026-11-11 | 2026-10-09 | | Security page | https://trust.newrelic.com/ | 2026-11-11 | 2026-11-10 | | security.txt | https://newrelic.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.newrelic.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (16) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Anthropic Claude](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Support | Multiple Worldwide | 2026-10-15 | | [Atlassian/Jira](https://thirdpartyindex.com/vendors/atlassian.md) | Management of customer support tickets | AWS region in the USA | 2026-09-22 | | [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data storage and diagnostics; Infrastructure, Cloud service provider, including AI services for intelligence features | Multiple worldwide; USA | 2026-10-15 | | [CloudFlare](https://thirdpartyindex.com/vendors/cloudflare.md) | Traffic routing, TLS Termination and security services | Global - See; https://www.cloudflare.com/network/ | 2026-09-22 | | EzProtect (Adaptus) | Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious | USA | 2026-09-22 | | [Fastly](https://thirdpartyindex.com/vendors/fastly.md) | Traffic routing & TLS Termination | Global - See https://www.fastly.com/network-map/ | 2026-09-22 | | [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Connector and extract, transform and load (ETL) services | USA | 2026-09-22 | | [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Infrastructure; Cloud service provider; including AI services for intelligence features; Email and office applications | For more information on GCP and its; including locations, please see https://cloud.google.com/terms/subprocessors; sub-processors, | 2026-10-15 | | [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Data storage and diagnostics | For more information on GCP and its; including locations, please see https://cloud.google.com/terms/subprocessors; sub-processors, | 2026-09-22 | | [Kentik](https://thirdpartyindex.com/vendors/kentik.md) | Network Synthetic monitoring | USA | 2026-09-22 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Infrastructure, Cloud service provider, including AI services for intelligence features | Multiple Worldwide | 2026-10-15 | | [Pinecone.io](https://thirdpartyindex.com/vendors/pinecone.md) | Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services | USA | 2026-09-22 | | [PubNub](https://thirdpartyindex.com/vendors/pubnub.md) | Cloudstream’s API service in the cloud; Real-time messaging between; the CodeStream client extensions and | USA | 2026-09-22 | | Salesforce Service Cloud and Agentforce | Management of customer support tickets | USA | 2026-10-15 | | [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Email messaging services; Emails messaging services | USA | 2026-09-22 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse services | USA | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/104090)). CSV: https://thirdpartyindex.com/vendors/new-relic/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - FedRAMP Marketplace: Moderate · 6 agency authorizations · since Mar 2, 2020 ## Web Technologies New Relic's homepage made 82 requests to 7 domains, and 5 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 5 third parties by category: Advertising 1 (usually detected as Advertising: Google Cloud); Marketing automation 1 (6Sense Insights, Inc.); A/B Testing 1 (Webflow); Cookie compliance 1 (Osano); CDN 1 (jsDelivr). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (5) - Osano: 2 requests to osano.com; Osano - 6Sense Insights, Inc.: 1 request to 6sense.com; 6sense - Google Cloud: 1 request to fonts.googleapis.com (its subprocessor list names it too) - Webflow: 1 request to intellimize.co; Intellimize - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### First party (1) - New Relic: 76 requests to newrelic.com, nr-data.net; Drupal 11, Fastly, Google Font API, HSTS, MariaDB, New Relic, Nginx, Open Graph, PHP, PWA, Pantheon, Popper, Priority Hints, Segment 4.15.2, Tippy.js, Varnish, jQuery 4.0.0, jQuery UI 1.14.2, lit-html 2.8.0 3 tracked companies loaded by the homepage are not in New Relic's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (120) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [99minds](https://thirdpartyindex.com/vendors/99minds.md): Manage Complex Systems, Improve Client-Side Experiences, Build and Run Better Software. - [Absorb Software](https://thirdpartyindex.com/vendors/absorb-software.md): Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details.; Fo… - [Adobe](https://thirdpartyindex.com/vendors/adobe.md): New Relic provides Adobe tools to help monitor overall software infrastructure and provide alerts as to telemetry data to help Adobe identify critical issues. N… - [Agilysys](https://thirdpartyindex.com/vendors/agilysys.md) - [All Quiet](https://thirdpartyindex.com/vendors/all-quiet.md): Application Performance Monitoring - [Allocadia](https://thirdpartyindex.com/vendors/allocadia.md): - Data Transfer Mechanism: SCC or UK Adequacy Decision - Customer B2B Employee User Data Processed: First name, Last name, Business email, UserID, IP address, J… - [Apica](https://thirdpartyindex.com/vendors/apica.md): Integrations for data metrics - [Assent](https://thirdpartyindex.com/vendors/assent.md): Platform monitoring, diagnostics, and troubleshooting. - [Axero](https://thirdpartyindex.com/vendors/axero.md): Performance monitoring - [Bento](https://thirdpartyindex.com/vendors/bentonow-com.md): Application performance monitoring - [Betterworks](https://thirdpartyindex.com/vendors/betterworks.md): Cloud-based platform used to provide application and infrastructure monitoring. - [Blackboard](https://thirdpartyindex.com/vendors/blackboard.md): Application performance monitoring; Application performance monitoring and alerting; Logging; Monitoring and analysis - [BonData](https://thirdpartyindex.com/vendors/bondata.md): Log aggregation and platform metrics - [Breakout](https://thirdpartyindex.com/vendors/breakout.md): Development software - [Candex](https://thirdpartyindex.com/vendors/candex.md): Application performance monitoring - [Chameleon Intelligent Tech](https://thirdpartyindex.com/vendors/chameleon-intelligent-tech.md): Data analytics - [Chatwoot](https://thirdpartyindex.com/vendors/chatwoot.md): Monitoring and Observability; Used to monitor Chatwoot application performance, infrastructure health, errors, and operational metrics. - [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies.md): APM – Monitoring - [Circle](https://thirdpartyindex.com/vendors/circle-so.md): Observability and monitoring; Provides application and infrastructure monitoring (APM, logs, metrics). - [Cirrus Insight](https://thirdpartyindex.com/vendors/cirrus-insight.md): Monitors systems and infrastructure; Service provider - [CirrusMD](https://thirdpartyindex.com/vendors/cirrusmd.md): Application performance monitoring solution - [ClientSuccess](https://thirdpartyindex.com/vendors/clientsuccess.md): Connectivity Monitoring, Logging & Analytics - [Cloverpop](https://thirdpartyindex.com/vendors/cloverpop.md): Cloud-based Application and Infrastructure Analytics - [Coalfire](https://thirdpartyindex.com/vendors/coalfire.md): User Platform Support - [Cohere](https://thirdpartyindex.com/vendors/cohere.md): Platform Monitoring - [Command Alkon](https://thirdpartyindex.com/vendors/command-alkon.md): Support operations - [Common Room](https://thirdpartyindex.com/vendors/common-room.md): Logging and metrics for system diagnostics - [Confirm](https://thirdpartyindex.com/vendors/confirm.md) - [ConvertFlow](https://thirdpartyindex.com/vendors/convertflow.md): Application monitoring and bug tracking - [CYPHER Learning](https://thirdpartyindex.com/vendors/cypher-learning.md): Observability of our infrastructure and servers - [Deskpro](https://thirdpartyindex.com/vendors/deskpro.md): Application monitoring Server Location: US Website: https://newrelic.com/ - [Duda](https://thirdpartyindex.com/vendors/duda-co.md): Application Performance Monitoring - [EAB](https://thirdpartyindex.com/vendors/eab.md): Error monitoring - [EasyLlama](https://thirdpartyindex.com/vendors/easyllama.md): Application Performance Analytics - [EvaluAgent](https://thirdpartyindex.com/vendors/evaluagent.md): Log Analytics, Security, Performance and Infrastructure Metrics - [Exiger](https://thirdpartyindex.com/vendors/exiger.md) - [EZO](https://thirdpartyindex.com/vendors/ezo.md): Performance Monitoring and logging - [Fathom](https://thirdpartyindex.com/vendors/fathom.md): Application Monitoring - [Filevine](https://thirdpartyindex.com/vendors/filevine.md): Performance monitoring - [Fireflies.AI](https://thirdpartyindex.com/vendors/fireflies-ai-2.md): Metrics observability service - [Fluxx](https://thirdpartyindex.com/vendors/fluxx.md): New Relic provides application performance monitoring and observability to collect telemetry, traces, and metrics for diagnosing performance issues and enhancin… - [Forest Admin](https://thirdpartyindex.com/vendors/forest-admin.md) - [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software.md): Application Monitoring - [Genesys](https://thirdpartyindex.com/vendors/genesys.md) - [Gleap](https://thirdpartyindex.com/vendors/gleap.md): server location: EU (Frankfurt, Germany). Application performance monitoring and logging for Gleap’s infrastructure; telemetry may include request metadata. - [Goodfit.io](https://thirdpartyindex.com/vendors/goodfit-io.md): Application-performance monitoring and logging - [Guild.ai](https://thirdpartyindex.com/vendors/guild-ai.md): Provides tracking and alerting services based on user logs that may contain Personal Data. - [Heymarket](https://thirdpartyindex.com/vendors/heymarket.md) - [HireVue](https://thirdpartyindex.com/vendors/hirevue.md): Application performance monitoring, metrics, logs. - [Impartner](https://thirdpartyindex.com/vendors/impartner.md): metrics for Impartner engineers to - [Imperva](https://thirdpartyindex.com/vendors/imperva.md): Performance and availability monitoring - [InMoment](https://thirdpartyindex.com/vendors/inmoment.md): System monitoring and debugging - [insightsoftware](https://thirdpartyindex.com/vendors/insightsoftware.md): Application performance monitoring (APM) and telemetry - [Ivanti](https://thirdpartyindex.com/vendors/ivanti.md): Logging, Infrastructure monitoring & application monitoring - [JetStack AI](https://thirdpartyindex.com/vendors/jetstack-ai.md): Performance monitoring and system telemetry - [JobAdder](https://thirdpartyindex.com/vendors/jobadder.md): Monitors activity across the entire JobAdder tech stack - [JupiterOne](https://thirdpartyindex.com/vendors/jupiterone.md): Real-time observability tool that tracks and provides information about your web app performance, enabling engineers to monitor, debug and improve their entire … - [Keap](https://thirdpartyindex.com/vendors/keap.md) - [Komodo Health](https://thirdpartyindex.com/vendors/komodo-health.md): Observability platform that provides monitoring and insights into the performance and behavior of digital systems, applications, and infrastructure - [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) - [LeanData](https://thirdpartyindex.com/vendors/leandata.md): Application monitoring and logging - [Loadster](https://thirdpartyindex.com/vendors/loadster.md): Application Performance Monitoring - [Lokalise](https://thirdpartyindex.com/vendors/lokalise.md): Full‑stack observability platform - [Luma AI](https://thirdpartyindex.com/vendors/luma-ai.md): Monitoring provider - [Lytx](https://thirdpartyindex.com/vendors/lytx.md): Infrastructure Health Monitoring System - [Matillion](https://thirdpartyindex.com/vendors/matillion.md) - [Mural](https://thirdpartyindex.com/vendors/mural.md): Cloud Based Product Analytics Service - [Novu](https://thirdpartyindex.com/vendors/novu.md) - [OpenSesame](https://thirdpartyindex.com/vendors/opensesame.md): Log Aggregation & Management - [Operative](https://thirdpartyindex.com/vendors/operative.md): Database Monitoring - [Paperform](https://thirdpartyindex.com/vendors/paperform.md): Processing period: Jan 1, 2018 - present Data disclosed: Analytics: Information derived from interacting with paperform.co or services provided by Paperform Inc… - [PeopleForce](https://thirdpartyindex.com/vendors/peopleforce.md) - [Personify Health](https://thirdpartyindex.com/vendors/personify-health.md) - [Ping Identity](https://thirdpartyindex.com/vendors/ping-identity.md): Application performance management; Performance metrics for customer tenants - [Pipeline CRM](https://thirdpartyindex.com/vendors/pipeline-crm.md): Application performance monitoring, infrastructure observability, and log management; Monitoring - [Pluralsight](https://thirdpartyindex.com/vendors/pluralsight.md): Monitoring and Analytics Platform - [PowerSchool](https://thirdpartyindex.com/vendors/powerschool.md): Data analytics tool - [Profit.co](https://thirdpartyindex.com/vendors/profit-co.md): Application monitoring - [Prospeo](https://thirdpartyindex.com/vendors/prospeo.md): Performance monitoring - [Rackspace](https://thirdpartyindex.com/vendors/rackspace.md): Products & Services – Security - [Raycast](https://thirdpartyindex.com/vendors/raycast.md): Application Performance Monitoring and Analytics; Transfer Mechanism(s): SCCs and UK Addendum - [RB2B](https://thirdpartyindex.com/vendors/rb2b.md): Technical solution reporting & monitoring (USA) - [Read the Docs](https://thirdpartyindex.com/vendors/read-the-docs.md): Application performance analytics. Data collected can include user data and visitor data used within application code. - [Recurly](https://thirdpartyindex.com/vendors/recurly.md): Performance Monitoring - [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce.md) - [Resemble AI](https://thirdpartyindex.com/vendors/resemble-ai.md): New Relic is a cloud-based observability and application performance monitoring (APM) platform that provides full-stack telemetry — including metrics, logs, t… - [Riipen](https://thirdpartyindex.com/vendors/riipen.md): Performance monitoring (USA) - [Ringostat](https://thirdpartyindex.com/vendors/ringostat.md): Performance monitoring and management services for web applications and websites - [RouterJet](https://thirdpartyindex.com/vendors/routerjet.md): Performance monitoring - [Scribe](https://thirdpartyindex.com/vendors/scribe.md): New Relic is utilized for error logging and monitoring. Data is retained by New Relic for the duration of services provision.; Services provision - [SecurityScorecard](https://thirdpartyindex.com/vendors/securityscorecard.md): Infrastructure Analytics - [Session Rewind](https://thirdpartyindex.com/vendors/session-rewind.md): Application exception monitoring - [Simplecast](https://thirdpartyindex.com/vendors/simplecast.md): Infrastructure monitoring - [Skilljar](https://thirdpartyindex.com/vendors/skilljar.md): Application Monitoring - [Slido](https://thirdpartyindex.com/vendors/slido.md): Analytics and visibility into infrastructure and application performance - [SnapEngage](https://thirdpartyindex.com/vendors/snapengage.md): Performance monitoring. - [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds.md): Performance Monitoring - [Spark Hire](https://thirdpartyindex.com/vendors/spark-hire.md) - [Stack Moxie](https://thirdpartyindex.com/vendors/stack-moxie.md): New Relic is a third party logging platform that Stack Moxie uses for ingesting, parsing, querying and performing analytics on Service application and infrastru… - [Steady](https://thirdpartyindex.com/vendors/steady.md): application performance monitoring - [Storylane](https://thirdpartyindex.com/vendors/storylane.md): Application Monitoring - [SuprSend](https://thirdpartyindex.com/vendors/suprsend.md): Infra Monitoring Providers - [SweetHawk](https://thirdpartyindex.com/vendors/sweethawk.md) - [Swifteq](https://thirdpartyindex.com/vendors/swifteq.md) - [TapResearch](https://thirdpartyindex.com/vendors/tapresearch.md): Application performance monitoring tool that allows us to track and analyze all requests made to our application. - [Testlio](https://thirdpartyindex.com/vendors/testlio.md): Monitoring and Data analytics - [Thinkific](https://thirdpartyindex.com/vendors/thinkific.md): Application Performance Management - [ThriveSparrow](https://thirdpartyindex.com/vendors/thrivesparrow.md): Application and Performance Monitoring; To monitor the performance of the application and tune it. - [Tibber](https://thirdpartyindex.com/vendors/tibber.md) - [Totango](https://thirdpartyindex.com/vendors/totango.md): Connectivity monitoring, logging & analytics - [TrackingTime](https://thirdpartyindex.com/vendors/trackingtime.md): Application Performance Monitoring, United States - [TradeCentric](https://thirdpartyindex.com/vendors/tradecentric.md) - [TrueLearn](https://thirdpartyindex.com/vendors/truelearn.md): Data analytics - [Uberflip](https://thirdpartyindex.com/vendors/uberflip.md): Platform performance monitoring. resource utilization, response times, and transaction throughput. - [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md) - [WP Engine](https://thirdpartyindex.com/vendors/wp-engine.md): Website performance analytics - [Yesware](https://thirdpartyindex.com/vendors/yesware.md): Data analytics; User name, email, domain and id on every authenticated transaction; captured request parameters (can include prospect/recipient emails); error p… - [You.com](https://thirdpartyindex.com/vendors/you-com.md): Logging & observability - [ZeeMee](https://thirdpartyindex.com/vendors/zeemee.md) - [Zeplin](https://thirdpartyindex.com/vendors/zeplin.md): Zeplin uses NewRelic for logging and operational activity message aggregation. Log records may contain user information. ## Service status Incidents it reported on its own status page. - Last 90 days: 8 reported incidents (3 major or critical, 1 minor, 4 with no impact stated) - Typical time to resolve: 22 min - Status page last read: 2026-11-12 - 2026-11-04: Data and Alerts Irregularities for US Region (no impact stated) - 2026-11-02: Data Irregularities in US Region (major) - 2026-11-02: Synthetics Ping Monitor Processing Delays in Multiple Regions (minor) - 2026-10-28: Next-Gen Entity Platform Issues (major) - 2026-09-25: Data Irregularities for US region (major) - 2026-09-25: New Relic UI errors (no impact stated) - 2026-09-16: Salesforce Service Disruption (no impact stated) - 2026-09-16: Data Irregularities for EU Region (no impact stated) ## Incidents reported by New Relic's subprocessors Incidents reported in the last 30 days on their own status pages by 6 vendors New Relic lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Pinecone](https://thirdpartyindex.com/vendors/pinecone#status), which New Relic lists as a subprocessor, reported \[Serverless\]\[GCP\]\[us-central1\] Elevated errors and timeouts on read operations for some indexes (major) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Pinecone](https://thirdpartyindex.com/vendors/pinecone#status), which New Relic lists as a subprocessor, reported \[Metrics Endpoint\] 5xx Errors on \*/metrics/discovery (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Pinecone](https://thirdpartyindex.com/vendors/pinecone#status), which New Relic lists as a subprocessor, reported \[Pod-Based Indexes\] Stalled control plane operations. (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [PubNub](https://thirdpartyindex.com/vendors/pubnub#status), which New Relic lists as a subprocessor, reported Errors with history readers in FRA (minor) - 2026-10-26: [PubNub](https://thirdpartyindex.com/vendors/pubnub#status), which New Relic lists as a subprocessor, reported Errors and Latency for Presence (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Kentik](https://thirdpartyindex.com/vendors/kentik#status), which New Relic lists as a subprocessor, reported Emergency Maintenance (major) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [PubNub](https://thirdpartyindex.com/vendors/pubnub#status), which New Relic lists as a subprocessor, reported Errors and Latency for Presence in FRA and BOM (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-22: [PubNub](https://thirdpartyindex.com/vendors/pubnub#status), which New Relic lists as a subprocessor, reported Certificate Issue Causing Potential Connection Issues (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which New Relic lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Pinecone](https://thirdpartyindex.com/vendors/pinecone#status), which New Relic lists as a subprocessor, reported \[Inference\] 5xx errors on some \`llama-text-embed-v2\` requests (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which New Relic lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which New Relic lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-10-22: Changed registry listing: fedramp:F1607057910 ([evidence](https://thirdpartyindex.com/evidence/141337)) - 2026-10-03: Changed registry listing: fedramp:F1607057910 ([evidence](https://thirdpartyindex.com/evidence/40338)) - 2026-10-01: Changed registry listing: fedramp:F1607057910 ([evidence](https://thirdpartyindex.com/evidence/30708)) - 2026-09-30: Changed registry listing: fedramp:F1607057910 ([evidence](https://thirdpartyindex.com/evidence/25653)) Feed: https://thirdpartyindex.com/vendors/new-relic/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/new-relic ## Security contact From its security.txt (https://newrelic.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/2065)): - Contact: https://hackerone.com/newrelic - Disclosure policy: https://hackerone.com/newrelic - Acknowledgments: https://hackerone.com/newrelic/thanks - Languages: en - No expiry date --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api