# NiCE Cognigy NiCE Cognigy declares [2 subprocessors](https://thirdpartyindex.com/vendors/nice-cognigy#subprocessors) in [its subprocessor list](https://trust.cognigy.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/54167)). They are [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-22. [2 tracked vendors](https://thirdpartyindex.com/vendors/nice-cognigy#used-by) name NiCE Cognigy as a subprocessor, including [RingCentral](https://thirdpartyindex.com/vendors/ringcentral) and [8x8](https://thirdpartyindex.com/vendors/8x8). NiCE Cognigy (cognigy.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/nice-cognigy - Documents last verified: 2026-11-11 - Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 4/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 2 tracked vendors directly, 24 within two hops, 121 within three; 2 tracked vendors rely on it directly, 17 within two hops, 39 within three - Cite as: NiCE Cognigy, Third Party Index, https://thirdpartyindex.com/vendors/nice-cognigy (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.cognigy.com/ | 2026-11-11 | 2026-11-11 | | Subprocessor list | https://trust.cognigy.com/subprocessors | 2026-11-11 | 2026-10-06 | | Privacy policy | https://www.cognigy.com/privacy-policy | 2026-11-11 | 2026-11-10 | | Terms | https://www.cognigy.com/hubfs/Partner%20Pages/Cognigy\_TermsConditions\_EN.pdf | 2026-11-11 | 2026-09-22 | ## Subprocessors (2) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | Cloud provider | 2026-10-01 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Azure | Cloud provider | 2026-10-01 | Read from ([evidence](https://thirdpartyindex.com/evidence/9346)). CSV: https://thirdpartyindex.com/vendors/nice-cognigy/subprocessors.csv ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, BSI C5, TISAX ([evidence](https://thirdpartyindex.com/evidence/12882)) - Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/12882)) ## Web Technologies NiCE Cognigy's homepage made 120 requests to 15 domains, and 3 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 3 third parties by category: Analytics 1 (Google Cloud); Marketing automation 1 (HubSpot); Cookie compliance 1 (CookieYes). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (3) - Google Cloud: 21 requests to googletagmanager.com, gstatic.com, googlesyndication.com, fonts.googleapis.com, google-analytics.com; Google Analytics, Google Tag Manager - HubSpot: 13 requests to hubspot.com, hscollectedforms.net, hsforms.com, hs-banner.com, hsadspixel.net, hubapi.com, hubspotusercontent-na1.net; HubSpot - CookieYes: 8 requests to cdn-cookieyes.com, cookieyes.com; CookieYes ### First party (1) - NiCE Cognigy: 78 requests to cognigy.com; Cloudflare, FancyBox 3.5.7, HSTS, HTTP/3, HubSpot CMS Hub, LazySizes, Open Graph, jQuery 2.2.4 3 tracked companies loaded by the homepage are not in NiCE Cognigy's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [8x8](https://thirdpartyindex.com/vendors/8x8.md): ICA: Intelligent Customer Assistant. Automated chatbots and flows \[This sub processor is only used when a customer purchases the ICA service\]; Software Provider… - [RingCentral](https://thirdpartyindex.com/vendors/ringcentral.md): Conversation intelligence features and authentication provider The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/nice-cognigy --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api