# NUACOM

NUACOM (nuacom.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/nuacom
- Documents last verified: 2026-10-07
- Transparency rating: 25/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: NUACOM, Third Party Index, https://thirdpartyindex.com/vendors/nuacom (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Privacy policy | https://nuacom.com/privacy-policy/ | 2026-10-07 | 2026-10-03 |
| Terms | https://nuacom.com/terms-conditions/ | 2026-10-07 | 2026-10-03 |
| security.txt | https://nuacom.com/.well-known/security.txt | 2026-10-07 | 2026-10-03 |
| Status page | https://status.nuacom.com/ | 2026-10-07 | 2026-10-07 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (1 major or critical, 2 minor, 2 with no impact stated)
- Typical time to resolve: 17 h 14 min
- Status page last read: 2026-10-06
- 2026-09-14: Virgin Media Internet Connectivity Issues Affecting Customers (no impact stated)
- 2026-09-01: Yealink handsets showing "No Service" / failing to register (minor)
- 2026-08-04: Intermittent call failures affecting some accounts (major)
- 2026-07-21: Intermittent one-way audio on some inbound PSTN calls (upstream carrier) (minor)
- 2026-07-21: Intermittent one-way audio on some inbound calls (from upstream carrier) (no impact stated)
- 2026-07-06: Issues with incoming audio on calls (minor)
- 2026-06-11: Service Notice — Outgoing Call Issues Affecting Select Accounts (major)
- 2026-05-06: Issue with incoming calls (minor)

## Security contact

From its security.txt (https://nuacom.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/35805)):

- Contact: mailto:support@nuacom.com
- Disclosure policy: https://nuacom.com/privacy-policy/
- Security jobs: https://nuacom.com/careers/
- Languages: en
- Valid until 2027-05-12

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api