# Olark

Olark (olark.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/olark
- Documents last verified: 2026-09-29
- Transparency rating: 36/100 (how much it publishes, not how secure it is)
- Cite as: Olark, Third Party Index, https://thirdpartyindex.com/vendors/olark (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://www.olark.com/downloads/Olark-Data-Processing-Agreement.pdf | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.olark.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.olark.com/tos/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.olark.com/help/security | 2026-09-29 | 2026-09-29 |
| Status page | https://status.olark.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Listed as a subprocessor by (2)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [BetterCloud](https://thirdpartyindex.com/vendors/bettercloud.md): Customer Service; \[Website\]( Online chat support and AI After Hours support
- [Pin Payments](https://thirdpartyindex.com/vendors/pin-payments.md): Online chat support

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 58 min
- 2026-08-05: Bot and chat interruption (major)
- 2026-05-16: Incident Alerted (critical)
- 2026-04-22: Incident Alerted (critical)
- 2026-03-26: Bots and Ai issues (minor)
- 2026-03-09: Incident Alerted (minor)
- 2026-02-25: Incident Alerted (major)
- 2026-02-19: Incident Alerted (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api