# OneCloud

OneCloud (onecloud.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/onecloud
- Documents last verified: 2026-10-07
- Transparency rating: 27/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: OneCloud, Third Party Index, https://thirdpartyindex.com/vendors/onecloud (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://onecloud.com/solutions/security-certifications/ | 2026-10-07 | 2026-10-05 |
| Privacy policy | https://onecloud.com/privacy-policy/ | 2026-10-07 | 2026-10-05 |
| Terms | https://onecloud.com/terms-of-service/ | 2026-10-07 | 2026-10-05 |
| Status page | https://status.onecloud.com/ | 2026-10-07 | 2026-10-07 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (2 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 53 min
- Status page last read: 2026-10-07
- 2026-07-20: OneCloud CX Inbound Call Routing (major)
- 2026-07-17: SecureFax Portal Issues (major)
- 2026-03-27: OneCloud Outbound Calls impacted by Upstream (minor)
- 2026-03-03: Degraded Audio Quality on Calls (minor)
- 2025-12-03: OneCloud Connect Unreachable (critical)
- 2025-11-18: CloudFlare Outage impacting Some OneCloud Services (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api