# OPSWAT OPSWAT (opswat.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/opswat - Documents last verified: 2026-10-09 - Transparency rating: 81/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 15 tracked vendors directly, 110 within two hops, 379 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: OPSWAT, Third Party Index, https://thirdpartyindex.com/vendors/opswat (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://www.opswat.com/legal/subprocessors | 2026-10-09 | 2026-10-09 | | Data processing addendum | https://www.opswat.com/legal/data-processing | 2026-10-09 | 2026-10-09 | | Privacy policy | https://www.opswat.com/legal/privacy-policy | 2026-10-09 | 2026-10-09 | | Terms | https://www.opswat.com/legal/terms-of-service | 2026-10-09 | 2026-10-09 | | Security page | https://www.opswat.com/security | 2026-10-09 | 2026-10-09 | | Status page | https://trust.opswat.com/ | 2026-10-09 | 2026-10-09 | ## Subprocessors (17) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Amazon also provides the data centers used to host its cloud services products; Amazon provides hosted user management services such as login and registration. | For MetaDefender Cloud (Community): USA; For MetaDefender Cloud Email Security: USA or Germany (customer's option); For MetaDefender Cloud: USA, Canada, Germany, or Australia (customer's option); For My OPSWAT Central Management: USA or Sweden (customer's option); For MyOPSWAT: USA; For licensing: USA | 2026-10-09 | | [Atlassian, Inc.](https://thirdpartyindex.com/vendors/atlassian.md) | Atlassian provides the platform through which OPSWAT Customer Support shares the Customer submitted information via My OPSWAT or Services with the OPSWAT engineering team for investigation. | USA | 2026-10-09 | | [Botpress Inc.](https://thirdpartyindex.com/vendors/botpress.md) | OPSWAT will use Botpress to develop and operate our AI-powered chatbot. The chatbot will be available on the My OPSWAT platform and our case management site, my.opswat.com and opswat.com. It will serve as a resource for customers, providing answers to technical questions about OPSWAT products. | USA | 2026-10-09 | | [ClickHouse, Inc.](https://thirdpartyindex.com/vendors/clickhouse.md) | ClickHouse is used to store and process application logs and statistical data generated through the operations for our services of MetaDefender Cloud. | USA | 2026-10-09 | | [Coralogix Inc.](https://thirdpartyindex.com/vendors/coralogix.md) | Coralogix provides the tools used to monitor logs for our license activation server and our cloud services. | USA | 2026-10-09 | | Five Rivers IT, Inc. | Five Rivers provides implementation and cybersecurity assessment services for OPSWAT products on behalf of OPSWAT. | USA | 2026-10-09 | | [Functional Software Inc. d/b/a Sentry.io](https://thirdpartyindex.com/vendors/sentry.md) | Sentry.io provides the hosted application where MetaDefender Cloud pushes production logs. | USA | 2026-10-09 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Microsoft provides Microsoft Office 365 products, Outlook, Teams, and Power BI, which may be used to collaborate internally and investigate support requests. | USA | 2026-10-09 | | [MongoDB Inc.](https://thirdpartyindex.com/vendors/mongodb.md) | MongoDB Atlas is a fully managed database solution used to support MetaDefender Cloud product. | USA | 2026-10-09 | | [NinjaOne, LLC](https://thirdpartyindex.com/vendors/ninjaone.md) | NinjaOne provides the hosted tool used to manage OPSWAT devices for the purposes of providing managed services as requested by the customer. | USA | 2026-10-09 | | [Salesforce, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Effective April 30, 2026, this subprocessor will be discontinued.; Salesforce may also be used for providing remote installation of purchased OPSWAT products/services.; Salesforce provides the identity provider function and the platform through which support requests are submitted via My OPSWAT. OPSWAT Customer Support may respond to support requests through Salesforce. | USA | 2026-10-09 | | [Splashtop Inc.](https://thirdpartyindex.com/vendors/splashtop.md) | OPSWAT uses the Splashtop utility to remotely connect to a customer's endpoint for the purposes of providing professional services as requested by the customer. | USA | 2026-10-09 | | [SugarCRM, Inc.](https://thirdpartyindex.com/vendors/sugarcrm.md) | SugarCRM provides the platform through which support-related requests and customer communications are managed by OPSWAT. OPSWAT Customer Support may use SugarCRM to review, track, and respond to support-related requests and related communications through SugarCRM. | USA | 2026-10-09 | | [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | Twilio is used to send text messages for multi-factor authentication, if such authentication method is selected by customers. | USA | 2026-10-09 | | Webroot Inc. | Webroot is one of the engines OPSWAT uses for processing the IP addresses of our MetaDefender Cloud users for URL/IP reputation. | USA | 2026-10-09 | | [Wiz Inc.](https://thirdpartyindex.com/vendors/wiz-io.md) | Wiz provides tools that secure our cloud products, services, infrastructure and their configurations. | USA | 2026-10-09 | | [WorkRamp, Inc.](https://thirdpartyindex.com/vendors/workramp.md) | WorkRamp provides the platform for OPSWAT Academy. | USA | 2026-10-09 | Read from ([evidence](https://thirdpartyindex.com/evidence/70660)). CSV: https://thirdpartyindex.com/vendors/opswat/subprocessors.csv ## Subprocessor of (0) No tracked vendor lists it. --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api