# OTRS

OTRS (otrs.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/otrs
- Documents last verified: 2026-10-02
- Transparency rating: 33/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 5/5; Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: OTRS, Third Party Index, https://thirdpartyindex.com/vendors/otrs (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://otrs.com/trust-center/ | 2026-10-02 | 2026-10-01 |
| Privacy policy | https://otrs.com/privacy-policy/ | 2026-10-02 | 2026-10-01 |
| Terms | https://otrs.com/terms-of-use/ | 2026-10-02 | 2026-10-01 |
| security.txt | https://otrs.com/.well-known/security.txt | 2026-10-02 | 2026-10-01 |
| Security advisories | https://otrs.com/otrs-software-solutions/otrs/overview-release-notes-security-advisories/security-advisories/ | 2026-10-02 | 2026-10-01 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [EasyVista](https://thirdpartyindex.com/vendors/easyvista.md): EU Services

## Security contact

From its security.txt (https://otrs.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/27830)):

- Contact: mailto:security@otrs.com
- Disclosure policy: https://otrs.com/vulnerability-disclosure-policy/
- Encryption key: https://keys.openpgp.org/vks/v1/by-fingerprint/E3304608DA6E34B71551C2447F9E44E99C227C6B
- Languages: en, de
- Valid until 2026-11-21

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api