# Otter Meeting Agent Otter Meeting Agent declares [17 subprocessors](https://thirdpartyindex.com/vendors/otter-meeting-agent#subprocessors) in [its subprocessor list](https://otter.ai/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/226829)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-21. [3 tracked vendors](https://thirdpartyindex.com/vendors/otter-meeting-agent#used-by) name Otter Meeting Agent as a subprocessor, including [MinIO](https://thirdpartyindex.com/vendors/minio), [Kudosity](https://thirdpartyindex.com/vendors/kudosity) and [Whova](https://thirdpartyindex.com/vendors/whova). Otter Meeting Agent (otter.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/otter-meeting-agent - Documents last verified: 2026-11-11 - Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 16 tracked vendors directly, 120 within two hops, 421 within three; 3 tracked vendors rely on it directly, 4 within two hops, 4 within three - Cite as: Otter Meeting Agent, Third Party Index, https://thirdpartyindex.com/vendors/otter-meeting-agent (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.otter.ai/ | 2026-11-11 | 2026-09-21 | | Subprocessor list | https://otter.ai/subprocessors | 2026-11-11 | 2026-11-06 | | Privacy policy | https://otter.ai/privacy-policy | 2026-11-11 | 2026-11-06 | | Terms | https://otter.ai/terms-of-service | 2026-11-11 | 2026-11-06 | | Status page | https://status.otter.ai/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (17) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider and customer data storage platform | United States | 2026-09-21 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform. | United States | 2026-09-21 | | [Crescendo (formerly PartnerHero)](https://thirdpartyindex.com/vendors/crescendo-ai.md) | The subprocessor only has access to Customer Data in the course of customer-initiated support cases. | United States / Philippines / Honduras | 2026-09-21 | | [Crusoe](https://thirdpartyindex.com/vendors/crusoe.md) | Cloud service provider | United States | 2026-09-21 | | [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud service provider | United States | 2026-09-21 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. | United States | 2026-09-21 | | [On24](https://thirdpartyindex.com/vendors/on24.md) | Webinar and virtual event hosting platform. | United States | 2026-09-21 | | [OneSignal](https://thirdpartyindex.com/vendors/onesignal.md) | Customer engagement and push notifications. | United States | 2026-09-21 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform. | United States | 2026-09-21 | | [PlanHat](https://thirdpartyindex.com/vendors/planhat.md) | Customer Success platform for post-sales lifecycle. | United States | 2026-09-21 | | Research Transcriptions | Provider for annotating training and evaluation data for our product features. | United States | 2026-09-21 | | [Slack](https://thirdpartyindex.com/vendors/slack.md) | Internal messaging platform for communications. | United States | 2026-09-21 | | [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Cloud-based Payment Processing | United States | 2026-09-21 | | [Workato](https://thirdpartyindex.com/vendors/workato.md) | Provider for building automations and integrations. | United States | 2026-09-21 | | [WorkOS](https://thirdpartyindex.com/vendors/workos.md) | Directory sync for enterprise login workflow. | United States | 2026-09-21 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Cloud-based customer support services. Personal data may be contained in the customer support tickets. | United States | 2026-09-21 | | [Zuora](https://thirdpartyindex.com/vendors/zuora.md) | Subscription Management & Billing | United States | 2026-09-21 | Read from ([evidence](https://thirdpartyindex.com/evidence/1182)). CSV: https://thirdpartyindex.com/vendors/otter-meeting-agent/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2, TX-RAMP ([evidence](https://thirdpartyindex.com/evidence/1175)) - Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/1175)) ## Web Technologies Otter Meeting Agent's homepage made 236 requests to 19 domains, 9 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 9 third parties by category: Analytics 3 (Amplitude, Google Cloud, Statsig); Marketing automation 1 (GetVector, Inc.); Live chat 1 (Salesloft); Cookie compliance 1 (OneTrust); CDN 1 (jsDelivr); Appointment scheduling 1 (usually detected as Appointment scheduling: Chili Piper); JavaScript libraries 1 (Webflow). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (9) - Webflow: 76 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1 - Salesloft: 75 requests to driftt.com, drift.com; Drift - Chili Piper: 30 requests to chilipiper.com - GetVector, Inc.: 13 requests to vector.co; Vector - OneTrust: 12 requests to cookielaw.org, onetrust.com; OneTrust - Amplitude: 8 requests to amplitude.com; Amplitude - Google Cloud: 7 requests to doubleclick.net, google.com, googletagmanager.com, fonts.googleapis.com; Google Analytics, Google Tag Manager (its subprocessor list names it too) - jsDelivr: 5 requests to jsdelivr.net; jsDelivr - Statsig: 1 request to statsigapi.net; Statsig ### Unknown (3) Domains not identified yet: cr-relay.com, driftapi.com, usbrowserspeed.com ### First party (1) - Otter Meeting Agent: 4 requests to otter.ai; Cloudflare, GSAP 3.12.5, HTTP/3, Open Graph, Priority Hints, Sentry, Swiper, Webpack, core-js 3.49.0 7 tracked companies loaded by the homepage are not in Otter Meeting Agent's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Kudosity](https://thirdpartyindex.com/vendors/kudosity.md): Meeting transcription - [MinIO](https://thirdpartyindex.com/vendors/minio.md): AI meeting transcription; processes voice recordings, meeting transcripts, and attendee names which may contain confidential business or customer information - [Whova](https://thirdpartyindex.com/vendors/whova.md): demo recording transcribing tool ## Service status Incidents it reported on its own status page. - Last 90 days: 8 reported incidents (6 major or critical, 1 minor, 1 with no impact stated) - Typical time to resolve: 2 h 38 min - Status page last read: 2026-11-12 - 2026-11-10: Site wide outage (critical) - 2026-11-07: Meeting notetakers are not joining meetings (major) - 2026-10-29: Sitewide outage (no impact stated) - 2026-10-26: Delay in speaker tagging and processing (minor) - 2026-09-15: Sitewide outage (critical) - 2026-09-07: Issues joining Microsoft Teams meetings (major) - 2026-08-28: Email Delivery Outage (major) - 2026-08-27: Delayed Summary and Speaker tagging (major) ## Incidents reported by Otter Meeting Agent's subprocessors Incidents reported in the last 30 days on their own status pages by 7 vendors Otter Meeting Agent lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OneSignal](https://thirdpartyindex.com/vendors/onesignal#status), which Otter Meeting Agent lists as a subprocessor, reported OneSignal AI Chat Service Interruption (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Otter Meeting Agent lists as a subprocessor, reported Intermittent 503 errors in certain regions (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported API Platform Performance Degradation (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Webhooks Performance Degradation (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Otter Meeting Agent lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Otter Meeting Agent lists as a subprocessor, reported SSO Profile API Timeouts (major) - 2026-10-29: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Intermittent errors in knowledge base search (minor) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Issue with Genie Conversation History and AIRO Chats (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors across SSO and AuthKit (major) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [OneSignal](https://thirdpartyindex.com/vendors/onesignal#status), which Otter Meeting Agent lists as a subprocessor, reported Intermittent incomplete data in the dashboard and API reads for a subset of apps (starting with app id with 0) (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Genie and AIRO Not Responding in Workato UI (no impact stated) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Log Processing Service Degradation (minor) - 2026-10-19: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated AuthKit Error Rates (major) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported File Download errors (minor) - 2026-10-16: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Errors in AI by Workato Analyze text action (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Otter Meeting Agent lists as a subprocessor, reported Radar SMS challenge failures for phone numbers in mainland China (+86) (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Otter Meeting Agent lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Otter Meeting Agent lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Otter Meeting Agent lists as a subprocessor, reported Issues with AI by Workato (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Otter Meeting Agent lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/otter-meeting-agent --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api