# OverDrive

OverDrive (overdrive.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/overdrive
- Documents last verified: 2026-10-08
- Transparency rating: 30/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: OverDrive, Third Party Index, https://thirdpartyindex.com/vendors/overdrive (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Privacy policy | https://www.overdrive.com/policies/privacy-policy | 2026-10-08 | 2026-10-04 |
| Terms | https://www.overdrive.com/policies/terms-and-conditions | 2026-10-08 | 2026-10-08 |
| Security page | https://www.overdrive.com/policies/security | 2026-10-08 | 2026-10-04 |
| security.txt | https://www.overdrive.com/.well-known/security.txt | 2026-10-08 | 2026-10-04 |
| Status page | https://status.overdrive.com/ | 2026-10-08 | 2026-10-08 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (3 major or critical, 0 minor, 2 with no impact stated)
- Typical time to resolve: 48 min
- Status page last read: 2026-10-07
- 2026-09-15: Users may experience issues with bookshelf synchronization, borrowing titles, opening borrowed titles, and library card authentication in Libby & Sora. (major)
- 2026-08-23: Users are unable to borrow or place holds (no impact stated)
- 2026-08-18: Libby outage caused authentication, borrowing, and shelf syncing issues (no impact stated)
- 2026-08-03: Method Learning (Libby/Sora Extra): users cannot access the service (major)
- 2026-07-26: Listen playback errors (major)
- 2026-06-23: Libby app library card authentication is down (no impact stated)
- 2026-05-01: OverDrive Listen (audiobook) Playback and Download (minor)
- 2026-05-01: Libby and Sora Extras (major)

## Security contact

From its security.txt (https://www.overdrive.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/40954)):

- Contact: mailto:security@overdrive.com
- Languages: en
- Expired 2026-01-01

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api