# Pax8

Pax8 (pax8.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/pax8
- Documents last verified: 2026-09-30
- Transparency rating: 76/100 (how much it publishes, not how secure it is)
- Cite as: Pax8, Third Party Index, https://thirdpartyindex.com/vendors/pax8 (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.pax8.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.pax8.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.pax8.com/en-us/terms/data-processing-agreement/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.pax8.com/en-us/privacy-notice/ | 2026-09-30 | 2026-09-30 |
| Terms | https://www.pax8.com/en-us/terms/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.pax8.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (11)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Acuity Scheduling | Productivity and operations | — | 2026-09-30 |
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Business development, technical support and Partner Services. | — | 2026-09-30 |
| BitTitan | Business development, technical support and Partner Services. | — | 2026-09-30 |
| [Box](https://thirdpartyindex.com/vendors/box.md) | Business development, technical support and Partner Services. | — | 2026-09-30 |
| ConnectWise | Business development, technical support and Partner Services. | — | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Infrastructure and operations | — | 2026-09-30 |
| GoTo | Partner support and success | — | 2026-09-30 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | Infrastructure and operations | — | 2026-09-30 |
| [ServiceNow](https://thirdpartyindex.com/vendors/servicenow.md) | Productivity and operations | — | 2026-09-30 |
| [Squarespace](https://thirdpartyindex.com/vendors/squarespace.md) | Productivity and operations | — | 2026-09-30 |
| [Wrike](https://thirdpartyindex.com/vendors/wrike.md) | Productivity and operations | — | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/20863)). CSV: https://thirdpartyindex.com/vendors/pax8/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, PCI DSS, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/20876))
- Claimed: HIPAA ([evidence](https://thirdpartyindex.com/evidence/20876))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (1 major or critical, 3 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 14 min
- Under way: Marketplace Authentication Issues (major), since 2026-09-04 17:56 UTC
- 2026-09-04: Marketplace Authentication Issues (major)
- 2026-08-06: Duplicate Partner Billing Emails (minor)
- 2026-07-13: Intermittent Access Issues Affecting Some Accounts (minor)
- 2026-07-08: Degraded feature: Pricing panel (minor)
- 2026-05-21: Degraded functionality of product dependencies (minor)
- 2026-04-23: Pax8 Marketplace Down (critical)
- 2026-04-01: Notification Delivery Delays (minor)
- 2026-03-31: Checkout Loading State (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api