# Peerbound

Peerbound (peerbound.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/peerbound
- Documents last verified: 2026-09-30
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Peerbound, Third Party Index, https://thirdpartyindex.com/vendors/peerbound (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.peerbound.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.peerbound.com/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.peerbound.com/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.peerbound.com/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.peerbound.com/terms | 2026-09-30 | 2026-09-30 |
| Status page | https://status.peerbound.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider | United States | 2026-09-30 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | Customer Call Transcript processing, Customer query interpretation and responses, and Content generation; Engineering | USA | 2026-09-30 |
| [BrightData](https://thirdpartyindex.com/vendors/bright-data.md) | Data enrichment; Public data enrichment from LinkedIn | Israel | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Cloud monitoring; Logs, metrics, and traces | United States | 2026-09-30 |
| [Deepgram](https://thirdpartyindex.com/vendors/deepgram.md) | Audio transcription; Converting audio files into transcripts | United States | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | Customer Call Transcript processing, Customer query interpretation and responses, and Content generation; Engineering | United States | 2026-09-30 |
| [Pinecone](https://thirdpartyindex.com/vendors/pinecone.md) | Vector Database | United States | 2026-09-30 |
| [Pylon](https://thirdpartyindex.com/vendors/pylon.md) | Customer Support and Ticketing; Support | USA | 2026-09-30 |
| [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Communication with customers; Marketing | United States | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Collaboration; Messaging service | United States | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/24599)). CSV: https://thirdpartyindex.com/vendors/peerbound/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/24598))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (0 major or critical, 1 minor, 1 with no impact stated)
- Typical time to resolve: 3 h 50 min
- 2026-09-29: Degraded Slack and Teams performance due to Anthropic Incident (minor)
- 2026-09-01: Degraded performance in Slack, Teams, MCP, and Proactive Proof due to incident with third-party provider (no impact stated)
- 2026-06-23: Slack app, Teams app, and story creation unresponsive (major)
- 2026-06-16: Anthropic incident causing intermittent messaging failures in Slack and Teams (minor)
- 2026-05-27: Slack messages are delayed due to a Slack outage (minor)
- 2026-05-14: Slack app unresponsive (critical)
- 2026-05-06: Slack app partial outage (minor)
- 2026-03-23: Slack app not responding (critical)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api