# Pendo

Pendo declares [8 subprocessors](https://thirdpartyindex.com/vendors/pendo#subprocessors) in [its subprocessor list](https://trust.pendo.io/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/124379)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [192 tracked vendors](https://thirdpartyindex.com/vendors/pendo#used-by) name Pendo as a subprocessor, including [Salesforce](https://thirdpartyindex.com/vendors/salesforce), [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly) and [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty).

Pendo (pendo.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/pendo
- Documents last verified: 2026-11-11
- Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 8 tracked vendors directly, 74 within two hops, 256 within three; 192 tracked vendors rely on it directly, 1011 within two hops, 2626 within three
- Cite as: Pendo, Third Party Index, https://thirdpartyindex.com/vendors/pendo (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.pendo.io/ | 2026-11-11 | 2026-11-11 |
| Subprocessor list | https://trust.pendo.io/subprocessors | 2026-11-11 | 2026-10-19 |
| Data processing addendum | https://www.pendo.io/legal/data-processing-addendum-august-2022/ | 2026-11-11 | 2026-11-03 |
| Privacy policy | https://www.pendo.io/legal/privacy-policy/ | 2026-11-11 | 2026-11-03 |
| Terms | https://www.pendo.io/legal/terms-of-use/ | 2026-11-11 | 2026-11-03 |
| Status page | https://status.pendo.io/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | \*\*Purpose:\*\* Email routing, legacy CDN \*\*Location(s) of processing:\*\* US, EU, JPN, AUS (according to customer's hosting location) | CDN and Email routing | 2026-10-01 |
| [Anthropic Claude](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | \*\*Purpose:\*\* (Optional) AI functionality in product \*\*Location(s) of processing:\*\* US | AI-enabled functionality | 2026-10-01 |
| [Elastic.co](https://thirdpartyindex.com/vendors/elasticsearch.md) | \*\*Purpose:\*\* Logging and query solution \*\*Location(s) of processing:\*\* US, EU, JPN, AUS (according to customer's hosting location) | Search provider | 2026-10-01 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | \*\*Purpose:\*\* Hosting infrastructure services, (optional) AI services \*\*Location(s) of processing:\*\* US, EU, JPN, AUS (at customer's designation) | Hosting provider, CDN, and AI-enabled functionality. | 2026-10-01 |
| [LangChain](https://thirdpartyindex.com/vendors/langchain.md) | \*\*Purpose:\*\* (Recommended Optional) AI agent development infrastructure \*\*Location(s) of processing:\*\* US or EU (according to customer's hosting location) | Monitoring and Evaluation of AI product Features | 2026-10-01 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | \*\*Purpose:\*\* (Optional) AI functionality in product \*\*Location(s) of processing:\*\* US, EU, or JPN (according to customer's hosting location) | AI-enabled functionality with Azure OpenAI | 2026-10-01 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | \*\*Purpose:\*\* (Optional) AI functionality in product \*\*Location(s) of processing:\*\* US or EU (according to customer's hosting location) | AI-enabled functionality | 2026-10-01 |
| [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai.md) | \*\*Purpose:\*\* Workflow automation and systems integration \*\*Location(s) of processing:\*\* US, EU, JPN, AUS (according to customer's hosting location) | Data integration functionality | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/8770)). CSV: https://thirdpartyindex.com/vendors/pendo/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, TX-RAMP ([evidence](https://thirdpartyindex.com/evidence/92991))
- Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/10130))

## Web Technologies

Pendo's homepage made 330 requests to 42 domains, 23 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

23 third parties by category: Advertising 9 (Google Cloud, Reddit, Inc., Microsoft, Metadata, StackAdapt, X Corp., MNTN, Inc., OpenAI, Spotify AB); Analytics 5 (Meta, Magellan AI, LinkedIn, Cloudflare, Intentsify, LLC); Marketing automation 2 (6Sense Insights, Inc., Adobe); Live chat 1 (Qualified.com, Inc.); Cookie compliance 1 (OneTrust); CDN 1 (jQuery); CMS 1 (Builder.io); Geolocation 1 (ipify); Issue trackers 1 (usually detected as Issue trackers: Sentry); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (23)

- Qualified.com, Inc.: 43 requests to qualified.com; Qualified
- Google Cloud: 42 requests to google.com, gstatic.com, doubleclick.net, googletagmanager.com, googleadservices.com, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too)
- Reddit, Inc.: 21 requests to reddit.com, redditstatic.com; Reddit Ads
- 6Sense Insights, Inc.: 16 requests to 6sc.co, 6sense.com; 6sense
- Builder.io: 14 requests to builder.io; Builder.io
- Microsoft: 12 requests to bing.com, clarity.ms; Microsoft Advertising (its subprocessor list names it too)
- Meta: 8 requests to facebook.com, facebook.net; Facebook Pixel 2.9.435
- OneTrust: 8 requests to cookielaw.org, onetrust.com; OneTrust
- Metadata: 6 requests to metadata.io; Metadata.io
- StackAdapt: 6 requests to stackadapt.com; StackAdapt
- X Corp.: 5 requests to t.co, twitter.com, ads-twitter.com; Twitter Ads
- MNTN, Inc.: 4 requests to mountain.com; Mountain
- Magellan AI: 4 requests to mgln.ai; Magellan AI
- OpenAI: 4 requests to openai.com; ChatGPT Ads Measurement Pixel (its subprocessor list names it too)
- Adobe: 3 requests to marketo.net, mktoresp.com; Marketo
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Spotify AB: 3 requests to spotify.com, byspotify.com; Spotify Pixel
- ipify: 2 requests to ipify.org; ipify
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- Intentsify, LLC: 1 request to intentsify.io; Intentsify
- Sentry: 1 request to sentry.io
- Wistia: 1 request to wistia.net; Wistia
- jQuery: 1 request to jquery.com; jQuery 3.7.1, jQuery CDN

### Unknown (3)

Domains not identified yet: australiarevival.com, 44.238.122.172, usbrowserspeed.com

### First party (1)

- Pendo: 111 requests to pendo.io; Emotion, Framer Motion, GSAP, HSTS, Lucide, Microsoft Clarity, Next.js 15.5.28, Next.js App Router, Open Graph, Pendo 2.348.0\_prod-io, Priority Hints, React, Sentry, Vercel, Vercel Analytics, Vercel Speed Insights 1.3.1, Webpack, core-js 3.32.2

9 tracked companies loaded by the homepage are not in Pendo's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (192)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [15Five](https://thirdpartyindex.com/vendors/15five.md)
- [2NDSITE Inc. (Freshbooks)](https://thirdpartyindex.com/vendors/2ndsite-inc-freshbooks.md): Analytics
- [Abode](https://thirdpartyindex.com/vendors/abode.md): Product Analytics
- [Absorb Software](https://thirdpartyindex.com/vendors/absorb-software.md): Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform.; Pendo Privacy Policy can be viewed here.
- [AccountsIQ](https://thirdpartyindex.com/vendors/accountsiq.md): Data analytics; User engagement tool
- [Accruent](https://thirdpartyindex.com/vendors/accruent.md): Data Analytics
- [Akana by Perforce](https://thirdpartyindex.com/vendors/akana-by-perforce.md): BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
- [Alcide](https://thirdpartyindex.com/vendors/alcide.md)
- [Allstacks](https://thirdpartyindex.com/vendors/allstacks.md)
- [Ambition](https://thirdpartyindex.com/vendors/ambition.md): Product Analytics
- [Anaphora](https://thirdpartyindex.com/vendors/anaphora.md): Product analytics and in-app guidance
- [Apolicy](https://thirdpartyindex.com/vendors/apolicy.md): Product Analytics application
- [AppDirect](https://thirdpartyindex.com/vendors/appdirect.md)
- [AppOmni](https://thirdpartyindex.com/vendors/appomni.md): Product Usage and Feedback
- [Apptio](https://thirdpartyindex.com/vendors/apptio.md): Product usage analytics, product experience and digital adoption solutions
- [Aprimo](https://thirdpartyindex.com/vendors/aprimo.md): Operations, Support, R&D
- [Arctic Wolf](https://thirdpartyindex.com/vendors/arctic-wolf.md): User Experience Metrics
- [Armis](https://thirdpartyindex.com/vendors/armis.md): Third-party analytics provider that captures how users interact with the Service. This information is used to analyze and improve the Services
- [Assent](https://thirdpartyindex.com/vendors/assent.md): In-product notices, product guidance, support widget functionality, and release communications.
- [Automation Anywhere](https://thirdpartyindex.com/vendors/automation-anywhere.md): In-product guides, spotlights, informational tips and other contextual user assistance elements within the product to help onboard and educate users about Autom…
- [AutoRABIT](https://thirdpartyindex.com/vendors/autorabit.md)
- [Auvik](https://thirdpartyindex.com/vendors/auvik.md): Product analytics
- [AVEVA](https://thirdpartyindex.com/vendors/aveva.md)
- [Axcient](https://thirdpartyindex.com/vendors/axcient.md): Product Analytics
- [Backblaze](https://thirdpartyindex.com/vendors/backblaze.md): A service used by Backblaze for analyzing user experience.
- [Beamery](https://thirdpartyindex.com/vendors/beamery.md): Provider used to capture usage data, analytics, and customer
- [Benevity](https://thirdpartyindex.com/vendors/benevity.md): Product analytics and user feedback, targeted in-platform guidance, feature adoption nudges, client admin communication to platform admin email addresses.
- [BetterCloud](https://thirdpartyindex.com/vendors/bettercloud.md): Data Analytics; \[Website\]( Analyzes how users are utilizing the application using programmed specific page events.
- [Betterworks](https://thirdpartyindex.com/vendors/betterworks.md): Cloud-based product engagement and analytics platform used to provide user guides and NPS surveys to customers.
- [BigTime](https://thirdpartyindex.com/vendors/bigtime.md): Analytics tracking
- [BillingPlatform](https://thirdpartyindex.com/vendors/billingplatform.md): Pendo Privacy Policy can be viewed here; Service Provided: Product analytics, in-app guidance, & feedback collection
- [Black Kite](https://thirdpartyindex.com/vendors/black-kite.md): Product Heat Mapping; Tracks user actions on the platform for the purposes of understanding feature usage and prompting of helper prompts
- [Blackboard](https://thirdpartyindex.com/vendors/blackboard.md): Anthology Adopt powered by Pendo; Product analytics service
- [Bloomfire](https://thirdpartyindex.com/vendors/bloomfire.md): Product-analytics application
- [Bluebeam](https://thirdpartyindex.com/vendors/bluebeam.md): Product analytics and in‑app guidance platform collecting usage and identity data.
- [C3 AI](https://thirdpartyindex.com/vendors/c3-ai.md): Security of Services & Performance Monitoring
- [Capsule CRM](https://thirdpartyindex.com/vendors/capsule-crm.md): App guidance and product experience enhancement services
- [Carta](https://thirdpartyindex.com/vendors/carta.md): User data analytics
- [Chainalysis](https://thirdpartyindex.com/vendors/chainalysis.md): Product analytics; Product analytics, in-app guidance delivery | \[More information\](
- [Chartbeat](https://thirdpartyindex.com/vendors/chartbeat.md): Analytics and in-product messaging; Analytics and performance data for Chartbeat site visitors and application users. In product messaging.
- [Checkr](https://thirdpartyindex.com/vendors/checkr.md): In-app Communications
- [CloudFactory](https://thirdpartyindex.com/vendors/cloudfactory.md): Feature releases by the product/platform teams for company software
- [CloudM](https://thirdpartyindex.com/vendors/cloudm.md): Customer experience tool
- [Cobalt](https://thirdpartyindex.com/vendors/cobalt.md): Product Analytics tool
- [Codio](https://thirdpartyindex.com/vendors/codio.md): Product feature usage research.
- [CoLab](https://thirdpartyindex.com/vendors/colab.md): Delivers customer notifications within the CoLab application.; Product Experience Platform
- [Collibra](https://thirdpartyindex.com/vendors/collibra.md): Platform usage, support and feedback analytics
- [Confirm](https://thirdpartyindex.com/vendors/confirm.md)
- [ConnectWise](https://thirdpartyindex.com/vendors/connectwise.md): Product Analytics; Product analytics and user feedback; Software tools for product analytics, user feedback, and guided user experiences
- [Contractbook](https://thirdpartyindex.com/vendors/contractbook.md): Pendo is being utilised for product analytics.
- [Corelight](https://thirdpartyindex.com/vendors/corelight.md): Provider of in-platform usage analytics for Corelight Investigator
- [Couchbase](https://thirdpartyindex.com/vendors/couchbase.md): Customer engagement platform
- [CS DISCO](https://thirdpartyindex.com/vendors/cs-disco.md): Web analytics service
- [Culture Amp](https://thirdpartyindex.com/vendors/culture-amp.md): Pendo processes customer feedback and user research data, including survey responses, interview notes, support interactions, feature requests, and other product…
- [Cyberhaven](https://thirdpartyindex.com/vendors/cyberhaven.md): Product analytics (anonymized)
- [DeepIntent](https://thirdpartyindex.com/vendors/deepintent.md): Data Infrastructure Providers; Product analytics and in-application guidance across the platform interface
- [Demandbase](https://thirdpartyindex.com/vendors/demandbase.md): AI Support and Services
- [DESelect](https://thirdpartyindex.com/vendors/deselect.md): Customer feedback
- [Digicert](https://thirdpartyindex.com/vendors/digicert.md): Manage product analytics and customer feedback
- [Dock](https://thirdpartyindex.com/vendors/dock.md): Product analytics
- [EditShare](https://thirdpartyindex.com/vendors/editshare.md)
- [Eightfold AI](https://thirdpartyindex.com/vendors/eightfold-ai.md): Guides & Interactive Onboarding
- [eSpatial](https://thirdpartyindex.com/vendors/espatial.md): https://www.pendo.io/
- [Everbridge](https://thirdpartyindex.com/vendors/everbridge.md)
- [Extensis](https://thirdpartyindex.com/vendors/extensis.md)
- [Filestack](https://thirdpartyindex.com/vendors/filestack.md): ● Marketing analysis
- [Filevine](https://thirdpartyindex.com/vendors/filevine.md): Visitor tracking
- [Fireblocks](https://thirdpartyindex.com/vendors/fireblocks.md): Pendo facilitates user analytics.
- [Fluxx](https://thirdpartyindex.com/vendors/fluxx.md): This service provides product analytics and in-app guidance tools to track user interactions, collect feature usage metrics, and deliver in-app messages, walkth…
- [Formassembly](https://thirdpartyindex.com/vendors/formassembly.md): Product analytics and user experience platform for tracking user behavior and optimizing product adoption.
- [Formative](https://thirdpartyindex.com/vendors/formative.md): In App Guides and User Feedback
- [Fuel Cycle](https://thirdpartyindex.com/vendors/fuel-cycle.md): Platform that provides users with in-app guidance, announcements, and two-way; communication.
- [Gliffy by Perforce](https://thirdpartyindex.com/vendors/gliffy-by-perforce.md): BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
- [HackerRank](https://thirdpartyindex.com/vendors/hackerrank.md): In-Product user guidance and analytics
- [HappySignals](https://thirdpartyindex.com/vendors/happysignals.md)
- [Harmonic Security](https://thirdpartyindex.com/vendors/harmonic-security.md): Harmonic uses services from Pendo to track user behaviour against user ID
- [Harvest](https://thirdpartyindex.com/vendors/harvest.md): Product Analytics
- [HighLevel](https://thirdpartyindex.com/vendors/highlevel.md): Data Analytics
- [HighRadius](https://thirdpartyindex.com/vendors/highradius.md): Insights and analytics on usage of the HighRadius cloud services by customers
- [Highwire](https://thirdpartyindex.com/vendors/highwire.md): Product analytics, user behavior tracking, in-app guidance, and user feedback/surveys
- [HireVue](https://thirdpartyindex.com/vendors/hirevue.md): Supports in-product analytics, including feature usage insights and platform performance monitoring within the T2O platform. Processes customer data on Hirevue…
- [Horizon3.ai](https://thirdpartyindex.com/vendors/horizon3-ai.md): Service for tracking user behavior within Horizon3.ai products to help understand how features are being used/not used within products.; User Behavior Tracking
- [IBM Kubecost](https://thirdpartyindex.com/vendors/ibm-kubecost.md): Product usage analytics, product experience and digital adoption solutions
- [Idera](https://thirdpartyindex.com/vendors/idera.md): In-product analytics tool (web usage behavior, email tracking)
- [IMO Health](https://thirdpartyindex.com/vendors/imo-health.md)
- [ImpactPilot](https://thirdpartyindex.com/vendors/impactpilot.md): Product usage tracking.
- [Infobase](https://thirdpartyindex.com/vendors/infobase.md): Core Product; Product Analytics and In-App Guidance
- [InMotion Hosting](https://thirdpartyindex.com/vendors/inmotion-hosting.md): Digital experience analytics and troubleshooting; Identifying UX friction points, errors, and performance issues; Improving product usability, stability, and cu…
- [Ivanti](https://thirdpartyindex.com/vendors/ivanti.md): In-app guides, product adoption and usage analytics
- [JAGGAER](https://thirdpartyindex.com/vendors/jaggaer.md): Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.
- [JDXpert](https://thirdpartyindex.com/vendors/jdxpert.md): Website usage data
- [JobAdder](https://thirdpartyindex.com/vendors/jobadder.md): Product analytics and customer feedback portal
- [JupiterOne](https://thirdpartyindex.com/vendors/jupiterone.md): Analytics tool to understand page specific events
- [Juvare](https://thirdpartyindex.com/vendors/juvare.md): Analytics, reporting, and user journey systems.
- [Keka](https://thirdpartyindex.com/vendors/keka-com.md): Product analytics and user engagement platform used to understand product usage and improve user experience.
- [Kentik](https://thirdpartyindex.com/vendors/kentik.md): - Product analytics and customer feedback; Transactional communications
- [Khoros](https://thirdpartyindex.com/vendors/khoros.md): In-app help, guidance, and announcements
- [Korn Ferry](https://thirdpartyindex.com/vendors/korn-ferry.md)
- [Kudoboard](https://thirdpartyindex.com/vendors/kudoboard.md): for product marketing \[Headquartered at 301 Hillsborough Street, Suite 1900, Raleigh, NC 27603\]
- [Kustomer](https://thirdpartyindex.com/vendors/kustomer.md): Data analytics; Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It …
- [Lakeside Software](https://thirdpartyindex.com/vendors/lakeside-software.md): Analytics
- [Lattice](https://thirdpartyindex.com/vendors/lattice.md): Customer Onboarding (Orchestrate)
- [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md)
- [LearnUpon](https://thirdpartyindex.com/vendors/learnupon.md): Product analytics, customer feedback and user messaging
- [Level Access](https://thirdpartyindex.com/vendors/level-access.md): Product experience tool; Software optimization
- [LiquidPlanner](https://thirdpartyindex.com/vendors/liquidplanner.md): Provides user onboarding, product analytics, and user feedback tools to help improve user experience; Usage Analytics
- [Lob.com](https://thirdpartyindex.com/vendors/lob-com.md)
- [LogicMonitor](https://thirdpartyindex.com/vendors/logicmonitor.md): Product Analytics & In-App Guidance
- [LumApps](https://thirdpartyindex.com/vendors/lumapps.md): Pendo provides a tool used to perform analytics
- [Lupl](https://thirdpartyindex.com/vendors/lupl.md): Product Analytics
- [Lytx](https://thirdpartyindex.com/vendors/lytx.md): Product Data Analytics and Digital Adoption Platform
- [Management Controls](https://thirdpartyindex.com/vendors/management-controls.md): Pendo.io is used to analyze user behavior and guide product improvements, enhancing user experience and driving product engagement.
- [Medallia](https://thirdpartyindex.com/vendors/medallia.md): Mindful application usage and in-app messaging.
- [Meltwater](https://thirdpartyindex.com/vendors/meltwater.md): User session analytics; Website usage metrics, reporting, onboarding and usage guidance
- [Mitratech](https://thirdpartyindex.com/vendors/mitratech.md): Tooltips and in app guides
- [Momentum](https://thirdpartyindex.com/vendors/momentum.md): Product analytics; Product analytics and digital adoption platform that captures user behavior data
- [Moogsoft](https://thirdpartyindex.com/vendors/moogsoft.md)
- [Mural](https://thirdpartyindex.com/vendors/mural.md): Product Experience and Product Analytics
- [Nectar HR](https://thirdpartyindex.com/vendors/nectar-hr.md): Product analytics and in-app experience capabilities
- [Neon One](https://thirdpartyindex.com/vendors/neon-one.md): Product Analytics
- [Netenrich](https://thirdpartyindex.com/vendors/netenrich.md): Product & user experience analysis
- [Newsela](https://thirdpartyindex.com/vendors/newsela.md): In App Guides and User Feedback
- [Nextiva](https://thirdpartyindex.com/vendors/nextiva.md): Application analytics
- [Nexxen](https://thirdpartyindex.com/vendors/nexxen.md): Usage tracking
- [Nobl9](https://thirdpartyindex.com/vendors/nobl9.md): Nobl9 Platform users; Usage analytics of
- [OfficeRnD](https://thirdpartyindex.com/vendors/officernd.md): Product Analytics
- [OneTrust](https://thirdpartyindex.com/vendors/onetrust.md): End User Behavior Analysis
- [Onit](https://thirdpartyindex.com/vendors/onit.md): Logging and Analytics
- [Opensense](https://thirdpartyindex.com/vendors/opensense.md): Platform engagement analytics
- [OpenSesame](https://thirdpartyindex.com/vendors/opensesame.md): Events
- [Orderful](https://thirdpartyindex.com/vendors/orderful.md): Product analytics
- [Orgvue](https://thirdpartyindex.com/vendors/orgvue.md): Product usage analytics and customer engagement
- [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty.md): In-App Messaging and guides/User Experience Tools/Data Analytics Services
- [Panopto](https://thirdpartyindex.com/vendors/panopto.md): Business operations
- [Panther](https://thirdpartyindex.com/vendors/panther.md)
- [ParentSquare](https://thirdpartyindex.com/vendors/parentsquare.md): Application performance monitoring. No personally identifiable information.; Product User Experience Insights
- [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack.md): Product Analytics
- [Pathlock](https://thirdpartyindex.com/vendors/pathlock.md): To analyze usage of the Pathlock Nexus application and deliver in-app onboarding and guidance to improve user experience and product adoption.
- [Perforce](https://thirdpartyindex.com/vendors/perforce.md): BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
- [Perforce Puppet](https://thirdpartyindex.com/vendors/perforce-puppet.md): BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
- [Pluralsight](https://thirdpartyindex.com/vendors/pluralsight.md): Platform Communications Tool
- [Poppulo](https://thirdpartyindex.com/vendors/poppulo.md): In the case of FWI Cloud the integration is covered by Segment. For Poppulo Management Portal, data is sent direct per the Pendo.io documentation.
- [Postscript](https://thirdpartyindex.com/vendors/postscript.md): Finance
- [Procore](https://thirdpartyindex.com/vendors/procore.md): In platform usage analytics and messaging
- [Rackspace](https://thirdpartyindex.com/vendors/rackspace.md): Products & Services – App Development
- [Rapid7](https://thirdpartyindex.com/vendors/rapid7.md)
- [Redwood Software](https://thirdpartyindex.com/vendors/redwood-software.md): Guides, Tips, Announcements and Analytics in relation to the Redwood Products
- [Reputation](https://thirdpartyindex.com/vendors/reputation.md): Product Analytics
- [revenue.io](https://thirdpartyindex.com/vendors/revenue-io.md): Product Analytics Tool
- [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md)
- [Salesloft](https://thirdpartyindex.com/vendors/salesloft.md): Pendo in-app guides allow product teams to highlight new features, drive desired behavior, and provide in-context support across all screens and devices, and pe…
- [Screencastify](https://thirdpartyindex.com/vendors/screencastify.md): Analytics; Product analytics and user engagement
- [Scribe](https://thirdpartyindex.com/vendors/scribe.md): Analytics; Pendo has access to information in and associated with the Scribe website URL that the agent and the end user is interacting with, including time spe…
- [Shortcut](https://thirdpartyindex.com/vendors/shortcut.md): Customer Management
- [Showpad](https://thirdpartyindex.com/vendors/showpad.md): User activation
- [Sifflet](https://thirdpartyindex.com/vendors/sifflet.md): Pendo data includes Sifflet user emails (but not any sensitive data, including asset data or credentials). \* \_Categories\_: application data \* \_Retention\_: up to…
- [Sign In Solutions](https://thirdpartyindex.com/vendors/sign-in-solutions.md): Product analytics and research
- [Skyhigh Security](https://thirdpartyindex.com/vendors/skyhigh-security.md): Performance analytics
- [Skyhigh Security](https://thirdpartyindex.com/vendors/skyhighsecurity-com.md): Performance analytics
- [SmartRecruiters](https://thirdpartyindex.com/vendors/smartrecruiters.md): Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tick…
- [SnapEngage](https://thirdpartyindex.com/vendors/snapengage.md): Performance monitoring.
- [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds.md): Product Analytics
- [Sprout Social](https://thirdpartyindex.com/vendors/sprout-social.md)
- [StarRez](https://thirdpartyindex.com/vendors/starrez.md): Platform for understanding user behavior and improving product experience.; Product analytics and UX insights
- [Strider Technologies](https://thirdpartyindex.com/vendors/strider-technologies.md): Product Experience & Analytics
- [Syndigo](https://thirdpartyindex.com/vendors/syndigo.md): The duration of the Processing is generally determined by the services agreement with the Sub-Processor.; The nature of the Processing involves: data analysis.;…
- [Sysdig](https://thirdpartyindex.com/vendors/sysdig.md): Product Analytics application
- [Tableau](https://thirdpartyindex.com/vendors/tableau.md)
- [Tenable](https://thirdpartyindex.com/vendors/tenable-holdings.md)
- [The Predictive Index](https://thirdpartyindex.com/vendors/the-predictive-index.md): Data analytics; Product Analytics
- [TrackVia](https://thirdpartyindex.com/vendors/trackvia.md): Data analytics; Product usage analytics, including page views and feature clicks. Pendo does not access customer data stored in TrackVia.
- [Trellix](https://thirdpartyindex.com/vendors/trellix.md): Performance analytics
- [True Anthem](https://thirdpartyindex.com/vendors/true-anthem.md): Captures how users anonymously interact with the Service and provides usage guidance to Service users
- [TrueLearn](https://thirdpartyindex.com/vendors/truelearn.md): Product analytics and in-app user communications
- [Trustwell](https://thirdpartyindex.com/vendors/trustwell.md): Data analytics; Website Data Analytics
- [TUNE](https://thirdpartyindex.com/vendors/tune.md): Marketing and Product Analytics
- [Uberall](https://thirdpartyindex.com/vendors/uberall.md): Data Analysis, In-Application Notification & User-Segmentation
- [Uberflip](https://thirdpartyindex.com/vendors/uberflip.md): Analytics provider that measures how effectively Uberflip customers are using the platform to improve usability.
- [UKG](https://thirdpartyindex.com/vendors/ukg.md)
- [UltraDNS](https://thirdpartyindex.com/vendors/ultradns.md): Manage product analytics and customer feedback
- [Validity](https://thirdpartyindex.com/vendors/validity.md): Business Operations; Customer Engagement & Website Analytics
- [Vectra AI](https://thirdpartyindex.com/vendors/vectra-ai.md): Resolution of technical or administrative issues; to optimize and improve the performance of Processor’s Services
- [Veeva Systems](https://thirdpartyindex.com/vendors/veeva-systems.md): Product analytics; Product analytics, feedback and development of in-app guides
- [Vimeo](https://thirdpartyindex.com/vendors/vimeo.md): In-product messaging
- [Vitally](https://thirdpartyindex.com/vendors/vitally.md): Product Analytics
- [WebFX](https://thirdpartyindex.com/vendors/webfx.md): Analytics; Used for app.webfx.com analytics.
- [Wellspring](https://thirdpartyindex.com/vendors/wellspring.md): Web analytics and User Feedback
- [Whistic](https://thirdpartyindex.com/vendors/whistic.md): Product Analytics
- [Workboard](https://thirdpartyindex.com/vendors/workboard.md): App Functionality – Services to assist with understanding product usage, collect feedback, measure NPS, onboard users, announce new features in the applicatio…
- [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md)
- [WorkSpan](https://thirdpartyindex.com/vendors/workspan.md): Cloud-based Analytics Services
- [Ziflow](https://thirdpartyindex.com/vendors/ziflow.md): CRM, Customer behaviour analysis; Data analytics

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (4 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 47 min
- Status page last read: 2026-11-12
- 2026-11-04: Degradation of Account and Visitor Reports (critical)
- 2026-10-01: Some Customers Unable to Connect to Pendo MCP (minor)
- 2026-10-01: Pairing in Mobile is Not Functional (major)
- 2026-09-21: Guide targeting impacted in US Environment (critical)
- 2026-09-14: Latency issue in US region impacting login, guide delivery and event data processing (major)
- 2026-09-02: Intermittent sign out issue (minor)
- 2026-07-27: Error thrown in continuing Leo conversations (minor)
- 2026-07-14: Guide display disruption affecting the beta Web SDK (no impact stated)

## Incidents reported by Pendo's subprocessors

Incidents reported in the last 30 days on their own status pages by 5 vendors Pendo lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Pendo lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-10-30: [LangChain](https://thirdpartyindex.com/vendors/langchain#status), which Pendo lists as a subprocessor, reported Increased latency and 500 rate (major)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major)
- 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Pendo lists as a subprocessor, reported Elastic Support Portal is unavailable (major)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Pendo lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major)
- 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Elevated errors affecting Connectors (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pendo lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Pendo lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Pendo lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major)
- 2026-10-19: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which Pendo lists as a subprocessor, reported Degraded Application Performance - Helix Deployments (no impact stated)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported File Download errors (minor)
- 2026-10-17: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which Pendo lists as a subprocessor, reported Degraded Application Performance (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-14: [LangChain](https://thirdpartyindex.com/vendors/langchain#status), which Pendo lists as a subprocessor, reported Sandbox Performance Degraded (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)
- 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pendo lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/pendo

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api