# People.ai People.ai declares [16 subprocessors](https://thirdpartyindex.com/vendors/people-ai#subprocessors) in [its subprocessor list](https://www.backstory.ai/product/sub-processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232919)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Salesforce](https://thirdpartyindex.com/vendors/salesforce). No published changes since we first read it on 2026-09-22. [3 tracked vendors](https://thirdpartyindex.com/vendors/people-ai#used-by) name People.ai as a subprocessor, including [Redis](https://thirdpartyindex.com/vendors/redis), [Forcepoint](https://thirdpartyindex.com/vendors/forcepoint) and [Parsec](https://thirdpartyindex.com/vendors/parsec). People.ai (people.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/people-ai - Documents last verified: 2026-11-11 - Transparency rating: 69/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 13 tracked vendors directly, 87 within two hops, 356 within three; 3 tracked vendors rely on it directly, 70 within two hops, 1452 within three - Cite as: People.ai, Third Party Index, https://thirdpartyindex.com/vendors/people-ai (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://www.backstory.ai/product/sub-processors | 2026-11-11 | 2026-11-07 | | Privacy policy | https://www.backstory.ai/privacy | 2026-11-11 | 2026-11-07 | | Terms | https://www.backstory.ai/terms | 2026-11-11 | 2026-11-07 | | Security page | https://www.backstory.ai/platform/trust-security | 2026-11-11 | 2026-11-07 | | Status page | https://status.backstory.ai/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (16) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider | United States | 2026-09-22 | | [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Processing operational customer data | United States | 2026-09-22 | | [Clearbit](https://thirdpartyindex.com/vendors/clearbit.md) | Processing operational customer data | United States | 2026-09-22 | | [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Processing operational customer data | United States | 2026-09-22 | | [Databricks](https://thirdpartyindex.com/vendors/databricks.md) | Operations | United States | 2026-09-22 | | Hero Research, Inc | Cloud service provider | United States | 2026-09-22 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Processing operational customer data | United States | 2026-09-22 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Azure generative AI Services | United States | 2026-09-22 | | The Sales Productivity Company s.r.o d/b/a ClosePlan | None | Czech Republic | 2026-09-22 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Processing operational customer data | United States | 2026-09-22 | | [Segment](https://thirdpartyindex.com/vendors/segment.md) | Processing operational customer data | United States | 2026-09-22 | | [Sentry.io](https://thirdpartyindex.com/vendors/sentry.md) | Processing operational customer data | United States | 2026-09-22 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data analysis | United States | 2026-09-22 | | [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic.md) | Operations | United States | 2026-09-22 | | [Tableau](https://thirdpartyindex.com/vendors/tableau.md) | Data analysis | United States | 2026-09-22 | | [Tableau Software](https://thirdpartyindex.com/vendors/tableau.md) | Processing operational customer data | United States | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/5153)). CSV: https://thirdpartyindex.com/vendors/people-ai/subprocessors.csv ## Web Technologies People.ai's homepage made 161 requests to 12 domains, and 8 services controlled by another company. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 8 third parties by category: Analytics 1 (Wingify); Tag managers 1 (Google Cloud); Marketing automation 1 (Storylane); A/B Testing 1 (Varify); Cookie compliance 1 (iubenda); Issue trackers 1 (Sentry); JavaScript libraries 1 (Webflow); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (8) - Webflow: 97 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1 - Wistia: 23 requests to wistia.com, wistia.net; Wistia - Wingify: 9 requests to visualwebsiteoptimizer.com; VWO - iubenda: 3 requests to iubenda.com; iubenda - Varify: 2 requests to varify.io; Varify - Google Cloud: 1 request to googletagmanager.com; Google Tag Manager - Sentry: 1 request to sentry-cdn.com; Sentry 9.6.1 (its subprocessor list names it too) - Storylane: 1 request to storylane.io; Storylane 2 ### First party (1) - People.ai: 24 requests to backstory.ai, people.ai; Cloudflare, HSTS, HTTP/3, Linkedin Ads, Lucide, Open Graph, Swiper, Webpack 4 tracked companies loaded by the homepage are not in People.ai's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Forcepoint](https://thirdpartyindex.com/vendors/forcepoint.md): Metadata contact - [Parsec](https://thirdpartyindex.com/vendors/parsec.md): Sales and Marketing prospecting - [Redis](https://thirdpartyindex.com/vendors/redis.md): Revenue forecasting ## Service status Incidents it reported on its own status page. - Last 90 days: 3 reported incidents (1 major or critical, 2 minor, 0 with no impact stated) - Typical time to resolve: 21 h 19 min - Status page last read: 2026-11-12 - 2026-10-23: Salesforce outage: some integrations require re-authorization (major) - 2026-09-16: Ongoing Salesforce outage (minor) - 2026-08-31: Microsoft Outage Causing Delays in Microsoft 365 Data Processing (minor) - 2026-07-09: Activity and Metrics Data Issue (minor) - 2026-06-18: Web Application Content Loading Issues (major) - 2026-04-28: Platform Degradation — Multiple Features Affected (major) - 2026-02-12: SalesAI Assistant Response Formatting Issue (minor) ## Incidents reported by People.ai's subprocessors Incidents reported in the last 30 days on their own status pages by 7 vendors People.ai lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported US issues feed throwing intermittent errors (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported On Call Engineers are Investigating (no impact stated) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Account emails not being delivered (major) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported EU region replay ingestion latency (minor) - 2026-11-10: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which People.ai lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor) - 2026-11-10: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which People.ai lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which People.ai lists as a subprocessor, reported Customers are Unable to add new Email Sending Domains (major) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which People.ai lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Notification Delivery Logs Unavailable in Console (no impact stated) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Session Replay capturing more sessions than configured (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Delayed S3 export (minor) - 2026-11-05: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-05: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which People.ai lists as a subprocessor, reported Problem with Cloud SIEM APIs in North America 2 (US2) (major) - 2026-11-04: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Ingestion delays across all data (minor) - 2026-11-04: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Delays in spans and transactions processing (major) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Sentry.io dashboard and API is down (critical) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Sentry dashboard is down (critical) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which People.ai lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which People.ai lists as a subprocessor, reported Customer.io UI is currently unavailable for some customers (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Data Ingestion Delays (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Delayed/Blocked Event Delivery to Amazon Kinesis Destination (no impact stated) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Streaming to External Destinations Unavailable (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Amplitude Website Outage (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Notice: Amplitude not impacted by recent PHP vulnerabilities (no impact stated) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Increased latency processing integration webhooks (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Sentry.io not loading in US region (critical) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Export API returns 500 errors across multiple organizations (minor) - 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Sentry.io not loading (major) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Sentry is down (critical) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-17: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported We are actively investigating an issue with our ingestion systems lagging (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which People.ai lists as a subprocessor, reported Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE) (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which People.ai lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which People.ai lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major) - 2026-10-14: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which People.ai lists as a subprocessor, reported Degraded Performance- Funnel charts renders as white text on a white/near-white background in light theme (no impact stated) - 2026-10-13: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which People.ai lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Segment](https://thirdpartyindex.com/vendors/segment#status), which People.ai lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/people-ai --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api