# Picqer

Picqer (picqer.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/picqer
- Documents last verified: 2026-10-04
- Transparency rating: 61/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 12 tracked vendors directly, 115 within two hops, 368 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Picqer, Third Party Index, https://thirdpartyindex.com/vendors/picqer (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://picqer.com/en/privacy/processors | 2026-10-04 | 2026-10-04 |
| Privacy policy | https://picqer.com/en/privacy | 2026-10-04 | 2026-10-04 |
| Security page | https://picqer.com/en/security | 2026-10-04 | 2026-10-04 |
| Status page | https://status.picqer.com/ | 2026-10-04 | 2026-10-04 |

## Subprocessors (15)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Most of our infrastructure is hosted at Amazon Web Services, at datacenters within the European Economic Area. | — | 2026-10-04 |
| [Basecamp (37signals LLC)](https://thirdpartyindex.com/vendors/basecamp.md) | We use Basecamp for our internal collaboration, projects and documents. We do not store data from your Picqer account here, but data about you as a customer may appear, for example when we discuss a question of yours internally. | — | 2026-10-04 |
| [Close (Elastic Inc)](https://thirdpartyindex.com/vendors/close.md) | We use Close to manage data of people who are interested in Picqer, and process emails sent to sales@picqer.com. | — | 2026-10-04 |
| [DigitalOcean, LLC](https://thirdpartyindex.com/vendors/digitalocean.md) | Some of our infrastructure is hosted at DigitalOcean, in datacenters within the European Economic Area. | — | 2026-10-04 |
| [FrontApp, Inc](https://thirdpartyindex.com/vendors/front.md) | We use Front to manage our email addresses such as info@picqer.com and support@picqer.com. If you send us an email, the data will be stored in Front. | — | 2026-10-04 |
| [Google Workspace (Google Ireland Limited)](https://thirdpartyindex.com/vendors/google-cloud.md) | We use Google Workspace for personal email addresses and as storage for internal documents. | — | 2026-10-04 |
| Insight Hub (SmartBear Software, Inc.) | Errors that occur in Picqer are sent to Insight Hub (formerly Bugsnag), to help us discover them as soon as possible. We try to collect the least amount of personal data possible, but sometimes some personal data might be sent along. | — | 2026-10-04 |
| [Mailchimp (The Rocket Science Group LLC)](https://thirdpartyindex.com/vendors/mailchimp.md) | MailChimp is used for our monthly newsletters. They have access to your name and email address. | — | 2026-10-04 |
| Moneybird B.V. | We keep our financial administration in Moneybird. Your details as a Picqer customer are therefore stored in Moneybird. | — | 2026-10-04 |
| [Papertrail (SolarWinds Worldwide, LLC)](https://thirdpartyindex.com/vendors/solarwinds.md) | Logs are sent to Papertrail, to help us track events and help solve bugs. Sometimes personal data is sent along. | — | 2026-10-04 |
| [Postmark (AC PM LLC)](https://thirdpartyindex.com/vendors/postmark.md) | We use Postmark to send emails to your customers and suppliers from within Picqer. Postmark is operated by AC PM LLC, an ActiveCampaign company. | — | 2026-10-04 |
| PrintNode Ltd. | We use PrintNode to print picklists, shipping labels, location labels and product labels. We send the documents to PrintNode's servers, which in turn send the documents to your computer. | — | 2026-10-04 |
| [Recruitee (Recruitee B.V.)](https://thirdpartyindex.com/vendors/tellent-recruitee.md) | Job applications through picqer.com are processed in Recruitee. Your data is automatically deleted 180 days after your application. | — | 2026-10-04 |
| [Slack (Slack Technologies, LLC)](https://thirdpartyindex.com/vendors/slack.md) | We use Slack for our internal communications. We do not share personal data via Slack, but in case this might happen, we have an agreement on security and privacy. | — | 2026-10-04 |
| [Stripe (Stripe Payments Europe, Ltd)](https://thirdpartyindex.com/vendors/stripe.md) | We use Stripe to process SEPA direct debit and credit card payments. | — | 2026-10-04 |

Read from ([evidence](https://thirdpartyindex.com/evidence/40776)). CSV: https://thirdpartyindex.com/vendors/picqer/subprocessors.csv

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Firmhouse](https://thirdpartyindex.com/vendors/firmhouse.md)

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (0 major or critical, 1 minor, 5 with no impact stated)
- Typical time to resolve: 59 min
- Status page last read: 2026-10-04
- 2026-09-29: QLS - problems creating a shipment (no impact stated)
- 2026-09-18: Bol - problems creating a shipment (no impact stated)
- 2026-09-03: DPD - problems creating a shipment (no impact stated)
- 2026-08-11: Outage Bol.com (no impact stated)
- 2026-07-28: Picqer is operating slower than usual (minor)
- 2026-07-20: DPD - problems creating a shipment (no impact stated)
- 2026-07-06: DPD - problems creating a shipment (no impact stated)
- 2026-06-22: DPD - problems creating a shipment (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api