# Pretectum Customer MDM

Pretectum Customer MDM declares [3 subprocessors](https://thirdpartyindex.com/vendors/pretectum-customer-mdm#subprocessors) in [its subprocessor list](https://pretectum.com/platform-sacs#subprocessors), which we last checked on 2026-10-26 ([evidence](https://thirdpartyindex.com/evidence/113031)). They are [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-10-17.

Pretectum Customer MDM (pretectum.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/pretectum-customer-mdm
- Documents last verified: 2026-10-26
- Transparency rating: 44/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 3 tracked vendors directly, 32 within two hops, 121 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Pretectum Customer MDM, Third Party Index, https://thirdpartyindex.com/vendors/pretectum-customer-mdm (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://pretectum.com/platform-sacs#subprocessors | 2026-10-26 | 2026-10-17 |
| Privacy policy | https://pretectum.com/privacy-policy/ | 2026-10-26 | 2026-10-17 |
| Terms | https://pretectum.com/terms/ | 2026-10-26 | 2026-10-17 |

## Subprocessors (3)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | — | 2026-10-17 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-10-17 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | — | — | 2026-10-17 |

Read from ([evidence](https://thirdpartyindex.com/evidence/113031)). CSV: https://thirdpartyindex.com/vendors/pretectum-customer-mdm/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Subprocessor of (0)

No tracked vendor lists it.

## Incidents reported by Pretectum Customer MDM's subprocessors

Incidents reported in the last 30 days on their own status pages by 1 vendor Pretectum Customer MDM lists as a subprocessor. A subprocessor list names a company, not the service an incident touched.

- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported File Download errors (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)
- 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor)
- 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Workspace admins may be unable to manage plugins (major)
- 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Some ChatGPT content may be unavailable on Android (major)
- 2026-10-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Some APAC users are seeing errors in ChatGPT Work, conversations, and GPTs. (minor)
- 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors with GPT-5.6 Instant in FedRAMP workspaces (minor)
- 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Degraded performance in Codex and Work mode: Dot turn failures, delayed responses, and reduced proactivity (minor)
- 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Dot in Codex may fail to create new threads (minor)
- 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Unable to create new ChatGPT Work threads in latest version of desktop app (major)
- 2026-10-07: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Workspace Agents Degraded and Responses Impacted (minor)
- 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Computer Use Is Experiencing Issues (minor)
- 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Errors processing large PDFs in the Responses API (minor)
- 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated error rates in ChatGPT Go conversations (minor)
- 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors affecting multiple products including ChatGPT (conversations), Image generations, Spaces and Pages, API rehydration, and Dots. (minor)
- 2026-10-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors in API Platform login and administration APIs. (minor)
- 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated error rates in Codex Cloud (no impact stated)
- 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors in ChatGPT conversations (minor)
- 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Admin Console Intermittently Inaccessible (no impact stated)
- 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Issues saving and editing Pages (minor)
- 2026-10-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated Work Mode errors (minor)
- 2026-10-02: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Issues with data analysis and file creation in ChatGPT (minor)
- 2026-10-01: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Issues with login, signup, and ads (major)
- 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated latency for some API requests (minor)
- 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated error rates for ChatGPT Pro and Plus users (minor)
- 2026-09-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors in ChatGPT Space Pages (minor)
- 2026-09-29: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Elevated errors across ChatGPT, Codex, and the API including the Agents API (minor)
- 2026-09-29: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pretectum Customer MDM lists as a subprocessor, reported Support available via email (no impact stated)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/pretectum-customer-mdm

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api