# Puzzel

Puzzel (puzzel.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/puzzel
- Documents last verified: 2026-10-08
- Transparency rating: 60/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 7 tracked vendors directly, 54 within two hops, 248 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Puzzel, Third Party Index, https://thirdpartyindex.com/vendors/puzzel (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.puzzel.com/ | 2026-10-08 | 2026-10-08 |
| Subprocessor list | https://www.puzzel.com/sub-processors | 2026-10-08 | 2026-10-08 |

## Subprocessors (13)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Ticketing is hosted in AWS. | EU (AWS) | 2026-10-08 |
| [Auth0](https://thirdpartyindex.com/vendors/okta.md) | Provides the Single Sign-On Service. | EU (AWS) | 2026-10-08 |
| Boost.ai | Chatbot framework | Ireland (AWS) | 2026-10-08 |
| Capturi A/S | Provides a communication insights platform using artificial intelligence. | EU/EEA | 2026-10-08 |
| [DeepL SE](https://thirdpartyindex.com/vendors/deepl.md) | All data is processed exclusively in countries within the European Economic Area.; Machine Translation API provider | EU/EEA | 2026-10-08 |
| Dustin Norway AS | Provides backup as a Service for Puzzle’s private cloud Norway. Store Puzzel’s off-site backups. | EU/EEA | 2026-10-08 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Puzzel delivers the Services from Microsoft Azure as a hosting provider to Puzzel. | EU/EEA, Netherlands, Ireland + UK for UK customers | 2026-10-08 |
| [Scaleway S.A.S](https://thirdpartyindex.com/vendors/scaleway.md) | All data is located in Paris, France.; Cloud provider | EU/EEA | 2026-10-08 |
| [Signicat](https://thirdpartyindex.com/vendors/signicat.md) | Signicat provides the Identity & Verification Services to identify subjects. Signicat is a provider of Digital Identity Verification, Authentication, and Signing solutions. | Norway | 2026-10-08 |
| [SOCIALREL8 LTD (trading as EVALUAGENT)](https://thirdpartyindex.com/vendors/evaluagent.md) | Quality Assurance services | EU/EEA | 2026-10-08 |
| SupWiz | Puzzel AS subsidiary – Support Services | Denmark | 2026-10-08 |
| Teleopti | Teleopti provides Work Force Management Service. Teleopti WFM maximizes contact centre planning with multichannel forecasting, multi-skill scheduling, employee-empowering functionality and self-service, competence development, and monitoring of real-time and past activities. | — | 2026-10-08 |
| Vonage B.V | All processing of inbound calls is geo-restricted to Europe.; Cloud provider for Voice API.; Vonage is only used for SupWiz’ Voicebot product. | EU/EEA | 2026-10-08 |

Read from ([evidence](https://thirdpartyindex.com/evidence/64616)). CSV: https://thirdpartyindex.com/vendors/puzzel/subprocessors.csv

### Its own affiliates (3)

- Puzzel AS (EU/EEA; Finland; Norway; Sweden; UK)
- Puzzel A/S (Denmark)
- Puzzel Sofia EAD (Bulgaria)

## Subprocessor of (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api