# Pylon Pylon declares [23 subprocessors](https://thirdpartyindex.com/vendors/pylon#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://www.usepylon.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/227683)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). The list last changed on 2026-09-23: 1 added, 1 removed. [125 tracked vendors](https://thirdpartyindex.com/vendors/pylon#used-by) name Pylon as a subprocessor, including [OpenAI](https://thirdpartyindex.com/vendors/openai), [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel) and [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse). Pylon (usepylon.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/pylon - Documents last verified: 2026-11-11 - Transparency rating: 69/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 22 tracked vendors directly, 171 within two hops, 455 within three; 125 tracked vendors rely on it directly, 1505 within two hops, 2748 within three - Cite as: Pylon, Third Party Index, https://thirdpartyindex.com/vendors/pylon (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://www.usepylon.com/subprocessors | 2026-11-11 | 2026-11-06 | | Privacy policy | https://www.usepylon.com/legal/privacy | 2026-11-11 | 2026-10-27 | | Terms | https://www.usepylon.com/legal/terms | 2026-11-11 | 2026-10-27 | | Security page | https://www.usepylon.com/security | 2026-11-11 | 2026-11-06 | | Status page | https://status.usepylon.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (23) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Infrastructure | USA, Germany | 2026-09-22 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI Inference | USA | 2026-09-22 | | [Auth0](https://thirdpartyindex.com/vendors/okta.md) | Authentication | USA, Europe | 2026-09-22 | | [Azure](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | AI Inference | USA | 2026-10-02 | | [Braintrust](https://thirdpartyindex.com/vendors/braintrust.md) | AI Monitoring | USA, Europe | 2026-09-22 | | [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs.md) | Data ETL | USA, Europe | 2026-09-22 | | [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | AI Inference | USA, Europe | 2026-09-22 | | [Hex](https://thirdpartyindex.com/vendors/hex.md) | Data Analytics | USA, Europe | 2026-09-22 | | [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Email | USA, Europe | 2026-09-22 | | Matia | Data ETL | USA, Europe | 2026-09-22 | | [Modal Labs](https://thirdpartyindex.com/vendors/modal.md) | AI Sandbox Infrastructure | USA, Europe | 2026-09-22 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI Inference | USA, Europe | 2026-09-22 | | [Planetscale](https://thirdpartyindex.com/vendors/planetscale.md) | Database Operations | USA, Germany | 2026-09-22 | | [PostHog](https://thirdpartyindex.com/vendors/posthog.md) | Customer Analytics | USA | 2026-09-22 | | [Postmark](https://thirdpartyindex.com/vendors/postmark.md) | Email | USA | 2026-09-22 | | [Pusher](https://thirdpartyindex.com/vendors/pusher.md) | API hosting | USA, Europe | 2026-09-22 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data Warehouse | USA, Europe | 2026-09-22 | | [Telnyx](https://thirdpartyindex.com/vendors/telnyx.md) | Phone & SMS | USA, Europe | 2026-09-22 | | [Together AI](https://thirdpartyindex.com/vendors/together-ai.md) (AI model provider: Together AI) | AI Inference | USA, Europe | 2026-09-22 | | [Turbopuffer](https://thirdpartyindex.com/vendors/turbopuffer.md) | AI Vector Database | USA, Europe | 2026-09-22 | | [Typesafe AI](https://thirdpartyindex.com/vendors/typesafe-ai.md) | AI Inference | USA | 2026-09-23 | | [Voyage AI](https://thirdpartyindex.com/vendors/voyage-ai.md) (AI model provider: Voyage AI) | AI Inference | USA, Europe | 2026-11-06 | | [WorkOS](https://thirdpartyindex.com/vendors/workos.md) | Authentication | USA | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/2286)). CSV: https://thirdpartyindex.com/vendors/pylon/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 5. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (1) - Pylon Labs Ltd (Pylon affiliate) (United Kingdom (support personnel in the EEA)) ## Web Technologies Pylon's homepage made 156 requests to 14 domains, 6 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Analytics 1 (Wingify); Tag managers 1 (Google Cloud); JavaScript libraries 1 (Webflow); Page builders 1 (Finsweet (Consent Pro)); Widgets 1 (Navattic); Unclassified 1 (Patchwork). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - Webflow: 120 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1 - Wingify: 19 requests to visualwebsiteoptimizer.com; VWO - Patchwork: 6 requests to patchwork.ai - Google Cloud: 5 requests to ajax.googleapis.com, fonts.googleapis.com, googlesyndication.com, googletagmanager.com, gstatic.com; Google Font API, Google Hosted Libraries, Google Tag Manager (its subprocessor list names it too) - Finsweet (Consent Pro): 1 request to consentpro.com; Finsweet - Navattic: 1 request to navattic.com; Navattic ### Unknown (2) Domains not identified yet: sequel.io, sequelvideo.com ### First party (1) - Pylon: 2 requests to usepylon.com; Cloudflare, HTTP/3, LottieFiles, Open Graph, Webpack 3 tracked companies loaded by the homepage are not in Pylon's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (125) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Abacum](https://thirdpartyindex.com/vendors/abacum.md): Customer Support - [Ada Support](https://thirdpartyindex.com/vendors/ada-support.md): Technical support - [Airtable](https://thirdpartyindex.com/vendors/airtable.md): Customer support services - [AiSDR](https://thirdpartyindex.com/vendors/aisdr.md): Customer management system - [Aleph](https://thirdpartyindex.com/vendors/aleph.md): Customer support - [Alloy](https://thirdpartyindex.com/vendors/alloy.md): Customer Support - [Ambition](https://thirdpartyindex.com/vendors/ambition.md): Customer Success - [Ampersand](https://thirdpartyindex.com/vendors/ampersand.md): Customer support and ticket management; Customer support platform used to receive, track, and respond to support requests from customers. - [Anaconda](https://thirdpartyindex.com/vendors/anaconda.md): Customer support and account management services - [Anyscale](https://thirdpartyindex.com/vendors/anyscale.md): Support Services Tooling - [Arkose Labs](https://thirdpartyindex.com/vendors/arkose-labs.md): Customer Support, Management and Analytics Tools - [Arphie](https://thirdpartyindex.com/vendors/arphie.md) - [AssemblyAI](https://thirdpartyindex.com/vendors/assemblyai.md): Communications and ticketing tool used in customer support efforts; Customer Support - [b.well Connected Health](https://thirdpartyindex.com/vendors/b-well-connected-health.md): Client Support - [Baseten](https://thirdpartyindex.com/vendors/baseten.md): Customer Support - [Blacksmith](https://thirdpartyindex.com/vendors/blacksmith.md): Customer service and technical support - [Builder.io](https://thirdpartyindex.com/vendors/builder-io.md) - [Campfire](https://thirdpartyindex.com/vendors/campfire.md): Customer support platform. Processes support conversations and contact information. - [Cartesia](https://thirdpartyindex.com/vendors/cartesia.md): Pylon, a customer support platform, is used to manage and respond to user inquiries. It helps streamline support workflows and improve the customer experience. - [CARTO](https://thirdpartyindex.com/vendors/carto.md): customer support portal & ticketing services - [Cerebrium](https://thirdpartyindex.com/vendors/cerebrium.md): Customer support; Support conversations and customer contact details - [Chamelio](https://thirdpartyindex.com/vendors/chamelio.md): Customer Support; Customer Support Platform - [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse.md): Customer support chat platform - [CodeAnt AI](https://thirdpartyindex.com/vendors/codeant-ai.md): Customer Service - [CodeRabbit](https://thirdpartyindex.com/vendors/coderabbit.md): Customer Service - [Confident AI](https://thirdpartyindex.com/vendors/confident-ai.md): Customer support and communications - [Conversion](https://thirdpartyindex.com/vendors/conversion.md): Customer support - [Conveyor](https://thirdpartyindex.com/vendors/conveyor.md): Support Subprocessor: Will process the contents of your support requests - [Count](https://thirdpartyindex.com/vendors/count.md): Customer operations platform provider.; Data Processed: Communication data. Count leverages Pylon to provide unified customer support across all communication c… - [Cube Dev](https://thirdpartyindex.com/vendors/cube-dev.md): Customer support ticketing and chat. Processes user names, email addresses, tenant names and support conversations. Effective November 26, 2026.; Product Featur… - [Darktrace](https://thirdpartyindex.com/vendors/darktrace.md): Processing and analysing user engagement and operational data - [Darktrace Federal](https://thirdpartyindex.com/vendors/darktrace-federal.md): Processing and analysing user engagement and operational data - [Datafold](https://thirdpartyindex.com/vendors/datafold.md): Customer support; Support tickets - [Daytona](https://thirdpartyindex.com/vendors/daytona.md): Customer Support - [DoiT](https://thirdpartyindex.com/vendors/doit.md): AI-powered customer support platform - [Drieam](https://thirdpartyindex.com/vendors/drieam.md): Helpdesk & Knowledge Base - [Elementary Data](https://thirdpartyindex.com/vendors/elementary-data.md): Customer support ticketing - [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md): Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service - [Endor Labs](https://thirdpartyindex.com/vendors/endor-labs.md): Customer Support Platform - [Entri](https://thirdpartyindex.com/vendors/entri.md): Customer support; Pylon offers customer support software. - [Escape](https://thirdpartyindex.com/vendors/escape.md): Customer support ticketing - [Estuary](https://thirdpartyindex.com/vendors/estuary.md): Customer Support - [Expo](https://thirdpartyindex.com/vendors/expo.md): Customer interactions and customer support - [fal](https://thirdpartyindex.com/vendors/fal.md): - Contact: legal@usepylon.com - Address: 188 King Street - #502 , San Francisco, CA 94107 - Description: Tool used to process inbound support requests.; Email S… - [Figma](https://thirdpartyindex.com/vendors/figma.md): Customer service and technical support - [Fireworks](https://thirdpartyindex.com/vendors/fireworks.md): Customer support platform; \[Pylon Trust Center\]( - [Frigade](https://thirdpartyindex.com/vendors/frigade.md): Customer support - [Gem](https://thirdpartyindex.com/vendors/gem.md): Cloud-based customer support services - [Graphite](https://thirdpartyindex.com/vendors/graphite.md) - [Gravity](https://thirdpartyindex.com/vendors/gravity.md): Customer support - [groundcover](https://thirdpartyindex.com/vendors/groundcover.md): Customer support ticketing system - [HackerRank](https://thirdpartyindex.com/vendors/hackerrank.md): Customer support ticketing intake for requests from users and candidates - [Heron](https://thirdpartyindex.com/vendors/heron.md) - [Hex](https://thirdpartyindex.com/vendors/hex.md): Customer support - [Hivel](https://thirdpartyindex.com/vendors/hivel.md) - [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb.md): Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support req… - [Hoxhunt](https://thirdpartyindex.com/vendors/hoxhunt.md): Customer support service provider - [HUMAN Security](https://thirdpartyindex.com/vendors/human-security.md): Customer Support and Communications - [Hyperbolic](https://thirdpartyindex.com/vendors/hyperbolic.md) - [Hyperdoc (a.k.a. Recall.ai)](https://thirdpartyindex.com/vendors/hyperdoc-a-k-a-recall-ai.md): Support Ticketing System - [incident.io](https://thirdpartyindex.com/vendors/incident-io.md): Customer Support - [Infisical](https://thirdpartyindex.com/vendors/infisical.md): Infisical uses Pylon for customer support services. - [Influ2](https://thirdpartyindex.com/vendors/influ2.md): Customer Support Automation Tool; Provision of a cloud-based customer support and communication platform used to receive, centralize, manage and respond to cust… - [Infracost](https://thirdpartyindex.com/vendors/infracost.md): Customer support; Customer support platform - [Knock Labs](https://thirdpartyindex.com/vendors/knock-labs.md): Customer support - [Lago](https://thirdpartyindex.com/vendors/lago.md): Customer support ticketing and communication. Processes customer contact information and support request content. - [LandingAI](https://thirdpartyindex.com/vendors/landingai.md): Customer Support & Ticketing; Customer support and ticketing platform used for managing customer inquiries and support workflows. - Pylon's Subprocessors: \[List… - [LangChain](https://thirdpartyindex.com/vendors/langchain.md): Customer Support Ticketing and Communication; To provide customer support ticketing and communication services - [Langfuse](https://thirdpartyindex.com/vendors/langfuse.md): Customer support chat platform - [Levenza](https://thirdpartyindex.com/vendors/levenza.md): Customer support platform - [Linear](https://thirdpartyindex.com/vendors/linear.md): Customer support - [LiveKit](https://thirdpartyindex.com/vendors/livekit.md): Customer communications - [Macroscope](https://thirdpartyindex.com/vendors/macroscope.md): Customer Support; We use Pylon as our unified customer support platform, to facilitate support via Email, Slack and other mediums. - [Merge API](https://thirdpartyindex.com/vendors/merge-api.md): Pylon is a hosted service that enables its customers to track support issues across various other platforms, such as email, messaging, and in-app forms. - [Metabase](https://thirdpartyindex.com/vendors/metabase.md): Customer support. - [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md): Pylon provides Mixpanel with a customer account administration and support platform. Pylon receives limited access to customer names, emails, and basic customer… - [Modern Treasury](https://thirdpartyindex.com/vendors/modern-treasury.md) - [ModernLoop](https://thirdpartyindex.com/vendors/modernloop.md): If applicable, Customer Support Services. - [Neuralwatt Cloud](https://thirdpartyindex.com/vendors/neuralwatt-cloud.md): Customer support ticketing and communications - [Nooks](https://thirdpartyindex.com/vendors/nooks.md): Customer support and troubleshooting - [Oleria](https://thirdpartyindex.com/vendors/oleria.md): Customer support - [Ona](https://thirdpartyindex.com/vendors/ona.md): Platform to handle customer support inquiries and questions - [Oneleet](https://thirdpartyindex.com/vendors/oneleet.md): Customer Communications - [OpenAI](https://thirdpartyindex.com/vendors/openai.md): Customer support\*\*\* - [OpenRouter](https://thirdpartyindex.com/vendors/openrouter.md): Customer Support - [Orb](https://thirdpartyindex.com/vendors/orb.md): Customer Support - [Ory](https://thirdpartyindex.com/vendors/ory.md): Customer support and ticketing (from 01.10.2026); Customer support and ticketing platform. - [Panther](https://thirdpartyindex.com/vendors/panther.md) - [Parabola](https://thirdpartyindex.com/vendors/parabola.md): Customer communications (Customer optional) - [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon.md): Support Ticketing (Customer Data) - [Peerbound](https://thirdpartyindex.com/vendors/peerbound.md): Customer Support and Ticketing; Support - [Pin](https://thirdpartyindex.com/vendors/pin.md): Customer support system - [Pinecone](https://thirdpartyindex.com/vendors/pinecone.md): Customer service and technical support - [Plane](https://thirdpartyindex.com/vendors/plane.md): Customer Support - [Prophet Security](https://thirdpartyindex.com/vendors/prophet-security.md): Current – authorized as of September 10, 2026. Used to create, process and manage support tickets.; Support Ticket Management - [Push Security](https://thirdpartyindex.com/vendors/push-security.md) - [pydantic](https://thirdpartyindex.com/vendors/pydantic.md): Customer support - [Redpanda](https://thirdpartyindex.com/vendors/redpanda.md): Customer Technical Support - [Reducto](https://thirdpartyindex.com/vendors/reducto.md): Customer support communications; Customer support subprocessor; may process customer metadata and customer-provided support context. No customer document conten… - [Replicate](https://thirdpartyindex.com/vendors/replicate.md): Customer support platform - [Retell AI](https://thirdpartyindex.com/vendors/retell-ai.md) - [Retool](https://thirdpartyindex.com/vendors/retool.md): Third-party service provider of customer support tools - [Rootly](https://thirdpartyindex.com/vendors/rootly.md): Customer support platform - [Sardine](https://thirdpartyindex.com/vendors/sardine-ai.md): Ticketing and customer service - [Sazabi](https://thirdpartyindex.com/vendors/sazabi.md): Customer support - [Sentra](https://thirdpartyindex.com/vendors/sentra.md): Support ticketing system - [SigNoz](https://thirdpartyindex.com/vendors/signoz.md) - [Stigg](https://thirdpartyindex.com/vendors/stigg-io.md): Solution for customer support - [Storylane](https://thirdpartyindex.com/vendors/storylane.md): Support Platform - [Sublime Security](https://thirdpartyindex.com/vendors/sublime-security.md): Customer support; Support communications - [Superblocks](https://thirdpartyindex.com/vendors/superblocks.md): Customer Support - [Swarmia](https://thirdpartyindex.com/vendors/swarmia.md) - [Tavily](https://thirdpartyindex.com/vendors/tavily.md): Customer Support; Customer Support Platform - [TeamOhana](https://thirdpartyindex.com/vendors/teamohana.md): Customer Support - [Teamspective](https://thirdpartyindex.com/vendors/teamspective.md) - [telli](https://thirdpartyindex.com/vendors/telli.md) - [Together AI](https://thirdpartyindex.com/vendors/together-ai.md): Customer support - [turbopuffer](https://thirdpartyindex.com/vendors/turbopuffer.md): Customer support - [Twingate](https://thirdpartyindex.com/vendors/twingate.md): Customer communications system - [Unify](https://thirdpartyindex.com/vendors/unify.md): Customer Support; Used to manage support requests and conversations with our users. - [Unstructured](https://thirdpartyindex.com/vendors/unstructured.md): B2B customer support platform - [VESSL AI](https://thirdpartyindex.com/vendors/vessl-ai.md): In-app chat and customer support - [Weaviate](https://thirdpartyindex.com/vendors/weaviate.md): Customer support ticketing system; Support - [Writer](https://thirdpartyindex.com/vendors/writer.md): Customer Support - [Zuddl](https://thirdpartyindex.com/vendors/zuddl.md): Customer Support ## Service status Incidents it reported on its own status page. - Last 90 days: 12 reported incidents (6 major or critical, 5 minor, 1 with no impact stated) - Typical time to resolve: 49 min - Status page last read: 2026-11-12 - 2026-11-11: Slack Integration Connection Issues (major) - 2026-11-05: Delay in Analytics Data (minor) - 2026-11-04: Inbound Email Delays (minor) - 2026-10-14: Platform loading issues (no impact stated) - 2026-10-12: \[EU-hosted instances\] Platform Loading Issues/Unable to Login (major) - 2026-10-06: Platform loading issues and events processing delay (minor) - 2026-10-01: Errors when sending SMS and receiving phone calls (major) - 2026-09-28: Inbound Email Delays for US Hosted Workspaces (major) ## Incidents reported by Pylon's subprocessors Incidents reported in the last 30 days on their own status pages by 13 vendors Pylon lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000347 (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [turbopuffer](https://thirdpartyindex.com/vendors/turbopuffer#status), which Pylon lists as a subprocessor, reported Dashboard Outage (critical) - 2026-11-11: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Cloud IDE sessions failed to load (no impact stated) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Pylon lists as a subprocessor, reported Some Sandboxes experiencing creation failures (minor) - 2026-11-10: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Degraded run performance due to dbt State service disruption (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Pylon lists as a subprocessor, reported Intermittent 503 errors in certain regions (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (major) - 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Pylon lists as a subprocessor, reported Delays in activity data (no impact stated) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Jobs list and Environment pages failing to load (minor) - 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Pylon lists as a subprocessor, reported Delays processing Inbound messages (no impact stated) - 2026-11-04: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Git errors for projects connected to GitHub over SSH (major) - 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Data Connectivity Issues - IMSI1 (major) - 2026-11-03: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported dbt Studio error loop with restarting dbt Studio (minor) - 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported 10DLC Traffic Towards Tier 1 Carriers Delayed (minor) - 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Data Connectivity Issues IMSI1 (major) - 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Messaging Latency (minor) - 2026-11-03: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Telnyx’s Support AI Assistant (TAIA) — Service interruption (major) - 2026-11-03: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Expired GitLab project access tokens not refreshing causing failures in posting commit statuses (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Voyage AI](https://thirdpartyindex.com/vendors/voyage-ai#status), which Pylon lists as a subprocessor, reported Elevated 5xx errors on voyage-4 (no impact stated) - 2026-11-02: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Outage of some public API endpoints on Nov 2 (no impact stated) - 2026-11-02: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Messaging API Latency (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [TypeSafe AI](https://thirdpartyindex.com/vendors/typesafe-ai#status), which Pylon lists as a subprocessor, reported System overload (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Messaging Webhook Delays (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Pylon lists as a subprocessor, reported SSO Profile API Timeouts (major) - 2026-10-29: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported dbt Wizard SQL execution failing (major) - 2026-10-29: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Delays with Messaging Webhooks, Mission Control Number and Porting ordering/configurations (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Telephony tokens 503s error (minor) - 2026-10-28: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Degraded performance across dbt platform (minor) - 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Unexpected wireless voice usage and charges (minor) - 2026-10-28: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Wireless session drops in DC2 (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Pylon lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported MMS API Delivery Issues (minor) - 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Pylon lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [PlanetScale](https://thirdpartyindex.com/vendors/planetscale#status), which Pylon lists as a subprocessor, reported Problems with Vitess connectivity and credential changes (major) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported 10DLC phone number registration experiencing delays (minor) - 2026-10-23: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Pylon lists as a subprocessor, reported Elevated errors across SSO and AuthKit (major) - 2026-10-23: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Service disruption affecting Mission Control, Call Control/TeXML API (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported dbt deps failures in dbt job runs and Studio (minor) - 2026-10-22: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Partial Service Degradation Affecting US Traffic (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Pylon lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Wireless connectivity disruptions (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [PlanetScale](https://thirdpartyindex.com/vendors/planetscale#status), which Pylon lists as a subprocessor, reported Gap in dashboard metrics for AWS us-east-1 (no impact stated) - 2026-10-20: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Delayed and stuck job runs in EMEA (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000294 (critical) - 2026-10-19: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Pylon lists as a subprocessor, reported Elevated AuthKit Error Rates (major) - 2026-10-19: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Pylon lists as a subprocessor, reported Web functions degraded (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000290 (minor) - 2026-10-16: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Programmable Video service outage (critical) - 2026-10-16: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported EU Messaging Update Issues (no impact stated) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Pylon lists as a subprocessor, reported Radar SMS challenge failures for phone numbers in mainland China (+86) (major) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Intermittent dbt package download failures (minor) - 2026-10-15: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Some scheduled job runs cancelled in US region (minor) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Pylon lists as a subprocessor, reported Kimi K3 shared endpoint downtime (major) - 2026-10-14: [TypeSafe AI](https://thirdpartyindex.com/vendors/typesafe-ai#status), which Pylon lists as a subprocessor, reported Elevated Latency (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Telnyx's Support AI Assistant (TAIA) - currently unavailable (no impact stated) - 2026-10-14: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Codex API: intermittent metadata access (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Pylon lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Pylon lists as a subprocessor, reported Kimi K3 shared endpoint is degraded (minor) - 2026-10-13: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Pylon lists as a subprocessor, reported Unable to Access dbt Platform (critical) - 2026-10-13: [Voyage AI](https://thirdpartyindex.com/vendors/voyage-ai#status), which Pylon lists as a subprocessor, reported Elevated latencies for voyage-4-large document path (major) - 2026-10-13: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported API v2 - Intermittend Processing Delays (minor) - 2026-10-13: [Telnyx](https://thirdpartyindex.com/vendors/telnyx#status), which Pylon lists as a subprocessor, reported Messaging intermittent errors and latency (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Pylon lists as a subprocessor, reported INC20000277 (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-09-23: Removed subprocessor: Cerebras ([evidence](https://thirdpartyindex.com/evidence/5792)) - 2026-09-23: Added subprocessor: Typesafe AI ([evidence](https://thirdpartyindex.com/evidence/5792)) Feed: https://thirdpartyindex.com/vendors/pylon/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/pylon --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api