# Reclaim.ai

Reclaim.ai (reclaim.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/reclaim-ai
- Documents last verified: 2026-09-30
- Transparency rating: 89/100 (how much it publishes, not how secure it is)
- Cite as: Reclaim.ai, Third Party Index, https://thirdpartyindex.com/vendors/reclaim-ai (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.reclaim.ai/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://reclaim.ai/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://reclaim.ai/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://reclaim.ai/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://reclaim.ai/terms | 2026-09-30 | 2026-09-30 |
| Security page | https://reclaim.ai/security | 2026-09-30 | 2026-09-30 |
| Status page | https://status.reclaim.ai/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (18)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Hosting | USA | 2026-09-30 |
| ClickHouse / HyperDX | Performance monitoring and logging | USA | 2026-09-30 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | CDN & cloud security | USA | 2026-09-30 |
| [DataDog](https://thirdpartyindex.com/vendors/datadog.md) | Performance monitoring and logging | USA | 2026-09-30 |
| [GitHub](https://thirdpartyindex.com/vendors/github.md) | Source Code Version Control | USA | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Platform | USA | 2026-09-30 |
| [Grafana](https://thirdpartyindex.com/vendors/grafana.md) | Performance and infrastructure monitoring | USA | 2026-09-30 |
| HashiCorp (Terraform) | Infrastructure-as-Code | USA | 2026-09-30 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | CRM | USA | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support/engagement | USA | 2026-09-30 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Platform | USA | 2026-09-30 |
| [Osano](https://thirdpartyindex.com/vendors/osano.md) | Privacy compliance & Cookie consent | USA | 2026-09-30 |
| [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack.md) | Affiliates / Referrals | USA | 2026-09-30 |
| [Retool](https://thirdpartyindex.com/vendors/retool.md) | Customer Support | USA | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error tracking and logging | USA | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Internal messaging / customer support | USA | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Billing / Payment Processing | USA | 2026-09-30 |
| [Vercel](https://thirdpartyindex.com/vendors/vercel.md) | Web development | USA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/25176)). CSV: https://thirdpartyindex.com/vendors/reclaim-ai/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/25175))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/25175))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 5 h 47 min
- 2026-08-31: Microsoft 365 outage affecting some connected accounts (major)
- 2026-04-24: Duplicate Slack notifications sent (minor)
- 2026-04-20: Unable to add Zoom to new Smart Meetings (no impact stated)
- 2026-04-13: Degraded Calendar Sync Performance (minor)
- 2026-04-02: Scheduling Links was returning 404 missing links; resolved now (no impact stated)
- 2026-03-09: Degraded Calendar Sync Performance (minor)
- 2026-03-05: Degraded Performance (minor)
- 2026-02-11: Google Calendar Sync Delays (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api