# Retool Retool declares [11 subprocessors](https://thirdpartyindex.com/vendors/retool#subprocessors) in [its subprocessor list](https://docs.retool.com/legal/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/66069)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Anthropic](https://thirdpartyindex.com/vendors/anthropic). The list last changed on 2026-09-27: 2 added, 1 removed. [56 tracked vendors](https://thirdpartyindex.com/vendors/retool#used-by) name Retool as a subprocessor, including [Linear](https://thirdpartyindex.com/vendors/linear), [Resend](https://thirdpartyindex.com/vendors/resend) and [Cohere](https://thirdpartyindex.com/vendors/cohere). Retool (retool.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/retool - Documents last verified: 2026-11-11 - Transparency rating: 95/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 11 tracked vendors directly, 109 within two hops, 336 within three; 56 tracked vendors rely on it directly, 425 within two hops, 1946 within three - Cite as: Retool, Third Party Index, https://thirdpartyindex.com/vendors/retool (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.retool.com/ | 2026-11-11 | 2026-09-22 | | Subprocessor list | https://docs.retool.com/legal/subprocessors | 2026-11-11 | 2026-10-08 | | Data processing addendum | https://trust.retool.com/?itemUid=c4223a81-5840-4e11-ac9f-2b812794a67e&source=click | 2026-11-11 | 2026-09-22 | | Privacy policy | https://docs.retool.com/legal/privacy-policy | 2026-11-11 | 2026-09-22 | | Terms | https://docs.retool.com/legal/customer-terms-of-service | 2026-11-11 | 2026-10-30 | | Security page | https://docs.retool.com/legal/security | 2026-11-11 | 2026-10-30 | | security.txt | https://retool.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://retool.statuspage.io/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (11) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [AlphaAI Technologies Inc. dba Tavily](https://thirdpartyindex.com/vendors/tavily.md) | Third-Party web search provider for LLMs | United States | 2026-09-23 | | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Third-party hosting provider; Third-party hosting provider for queries and workflow caching | United States | 2026-09-23 | | [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Third-Party Model Provider | United States | 2026-09-23 | | [Baseten Labs, Inc.](https://thirdpartyindex.com/vendors/baseten.md) (AI model provider: Baseten) | Third-Party infrastructure provider for open-source models | United States | 2026-09-23 | | [ClickHouse, Inc.](https://thirdpartyindex.com/vendors/clickhouse.md) | Third-Party data store for managing Agent logs | United States | 2026-09-23 | | [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | DDoS protection services | United States | 2026-09-23 | | [Mailgun Technologies Inc.](https://thirdpartyindex.com/vendors/mailgun.md) | Third-party service provider for sending Retool Email | United States | 2026-09-23 | | [Neon, Inc.](https://thirdpartyindex.com/vendors/neon.md) | Third-party hosting provider | United States | 2026-09-23 | | [OpenAI, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Third-Party Model Provider | United States | 2026-09-23 | | [Pylon Labs, Inc.](https://thirdpartyindex.com/vendors/pylon.md) | Third-party service provider of customer support tools | United States | 2026-10-08 | | [Temporal Technologies, Inc.](https://thirdpartyindex.com/vendors/temporal.md) | Third-party hosting provider for Workflow orchestration; Third-party hosting provider for workflow orchestration if electing to use Retool-managed Temporal Cloud | United States | 2026-09-23 | Read from ([evidence](https://thirdpartyindex.com/evidence/5540)). CSV: https://thirdpartyindex.com/vendors/retool/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/2580)) - Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/2580)) ## Web Technologies Retool's homepage made 293 requests to 23 domains, 11 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 11 third parties by category: Advertising 4 (AdRoll, Google Cloud, MNTN, Inc., Reddit, Inc.); Analytics 4 (HubSpot, LinkedIn, Hotjar, Cloudflare); Live chat 1 (Qualified.com, Inc.); Customer data platform 1 (usually detected as Customer data platform: Segment); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (11) - Sentry: 56 requests to sentry.io - Qualified.com, Inc.: 27 requests to qualified.com; Qualified - AdRoll: 23 requests to adroll.com; AdRoll 2.0 - Google Cloud: 10 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - MNTN, Inc.: 7 requests to mountain.com; Mountain - HubSpot: 4 requests to hs-analytics.net, hs-banner.com, hs-scripts.com, hubspot.com; HubSpot, HubSpot Analytics - LinkedIn: 4 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - Hotjar: 2 requests to hotjar.com; Hotjar - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights (its subprocessor list names it too) - Segment: 1 request to segment.io ### Unknown (3) Domains not identified yet: cr-relay.com, 18.210.229.244, 52.71.121.170 ### First party (1) - Retool: 151 requests to retool.com, dqpcjghenxt8u.cloudfront.net; AdRoll CMP System, Framer Motion, HSTS, Linkedin Ads, Next.js 16.4.3, Next.js App Router, Open Graph, PWA, Priority Hints, React, Sanity, Sanity.io, Segment 1.84.3, Sentry, Turbopack, Vercel, Webpack 7 tracked companies loaded by the homepage are not in Retool's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (56) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Addepar](https://thirdpartyindex.com/vendors/addepar.md): Management of client administrative information. - [AudioStack](https://thirdpartyindex.com/vendors/audiostack.md): Business Intelligence Software and Internal tools - [BrightHire](https://thirdpartyindex.com/vendors/brighthire.md): Internal Support Tools - [Buffer](https://thirdpartyindex.com/vendors/buffer.md) - [Campsite](https://thirdpartyindex.com/vendors/campsite.md): Product analytics - [CARTO](https://thirdpartyindex.com/vendors/carto.md): internal admin tools / software development tool - [Civic Roundtable](https://thirdpartyindex.com/vendors/civic-roundtable.md): Analytics; Powers analytics module. - [Coefficient](https://thirdpartyindex.com/vendors/coefficient.md): software development platform for internal tools - [Cohere](https://thirdpartyindex.com/vendors/cohere.md): Software Delivery Platform - [CoLab](https://thirdpartyindex.com/vendors/colab.md): Software Development Platform; Used for the development of internal tools and applications for reporting and customer support. - [Daily](https://thirdpartyindex.com/vendors/daily.md): Internal admin and debug tooling - [Descript](https://thirdpartyindex.com/vendors/descript.md) - [Double](https://thirdpartyindex.com/vendors/double.md): Database Management - [Drata](https://thirdpartyindex.com/vendors/drata.md): \[SafeBase\] Retool is a platform used to build internal tools that interact with our databases and APIs. It allows authorized team members to securely view, mana… - [Easol](https://thirdpartyindex.com/vendors/easol.md) - [EverAfter](https://thirdpartyindex.com/vendors/everafter.md): Technical support; Technical support. - [Fathom](https://thirdpartyindex.com/vendors/fathom.md): Data Analytics & ETL - [Heron](https://thirdpartyindex.com/vendors/heron.md) - [HeyMarvin](https://thirdpartyindex.com/vendors/heymarvin.md): Analytics Dashboards - [Infracost](https://thirdpartyindex.com/vendors/infracost.md): Product analytics - [Inngest](https://thirdpartyindex.com/vendors/inngest.md) - [Jasper AI](https://thirdpartyindex.com/vendors/jasper-ai.md): Support - [Linear](https://thirdpartyindex.com/vendors/linear.md): Product analytics and management - [ManageXR](https://thirdpartyindex.com/vendors/managexr.md): We use Retool for internal tools that our staff use to manage customer accounts. - [Nango](https://thirdpartyindex.com/vendors/nango-dev.md): Workflow automation - [NimbleRx](https://thirdpartyindex.com/vendors/nimblerx.md) - [Northbeam](https://thirdpartyindex.com/vendors/northbeam.md): Internal tooling: support, safety & monitoring - [Operating](https://thirdpartyindex.com/vendors/operating.md): Internal tooling for Operating customer support team for troubleshooting purposes - [Outline](https://thirdpartyindex.com/vendors/outline.md): Internal tooling - [Parahelp](https://thirdpartyindex.com/vendors/parahelp.md): Internal administrative tooling - [Pin](https://thirdpartyindex.com/vendors/pin.md): Internal customer account administration for Pin’s employees - [Postscript](https://thirdpartyindex.com/vendors/postscript.md): Customer Service - [Prefect](https://thirdpartyindex.com/vendors/prefect.md): Admin console for creating and managing Prefect Cloud accounts - [Push Security](https://thirdpartyindex.com/vendors/push-security.md) - [Pyn](https://thirdpartyindex.com/vendors/pyn.md) - [Reclaim.ai](https://thirdpartyindex.com/vendors/reclaim-ai.md): Customer Support - [Recruit CRM](https://thirdpartyindex.com/vendors/recruit-crm.md): Capture and manage Customer data. - [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce.md) - [Resend](https://thirdpartyindex.com/vendors/resend.md): Internal admin tools - [Rev](https://thirdpartyindex.com/vendors/rev.md): Developer platform - [Salto](https://thirdpartyindex.com/vendors/salto.md) - [Scratchpad](https://thirdpartyindex.com/vendors/scratchpad.md): Internal tooling & software development tool - [Speechmatics](https://thirdpartyindex.com/vendors/speechmatics.md): Speechmatics portal customer management - [Spellbook](https://thirdpartyindex.com/vendors/spellbook.md): Customer Success Tooling; Platform for internal tooling used by Customer Success to onboard or support customers. - [SpendHound](https://thirdpartyindex.com/vendors/spendhound.md) - [Stomio](https://thirdpartyindex.com/vendors/stomio.md): Admin dashboard integration. - [Sublime Security](https://thirdpartyindex.com/vendors/sublime-security.md): Engineering; Internal process and administration - [Supademo](https://thirdpartyindex.com/vendors/supademo.md): Internal tool development platform - [Superthread](https://thirdpartyindex.com/vendors/superthread.md): Business operations - [Tactiq](https://thirdpartyindex.com/vendors/tactiq.md): Software development; We use Retool to build internal tools - [Termly](https://thirdpartyindex.com/vendors/termly.md): Dashboards to improve Customer Service - [Trovata](https://thirdpartyindex.com/vendors/trovata.md): Support our partnership enablement activities - [Vitally](https://thirdpartyindex.com/vendors/vitally.md): Internal Tooling - [Voltage Park](https://thirdpartyindex.com/vendors/voltage-park.md) - [Wonderchat](https://thirdpartyindex.com/vendors/wonderchat.md): Software Customization and Development. Read more about their privacy policy here: https://docs.retool.com/legal/privacy-policy - [Workleap](https://thirdpartyindex.com/vendors/workleap.md): Account administration service.; Workleap Compensation ## Service status Incidents it reported on its own status page. - Last 90 days: 11 reported incidents (3 major or critical, 6 minor, 2 with no impact stated) - Typical time to resolve: 3 h 35 min - Status page last read: 2026-11-12 - Its status page says now: Minor Service Outage (affected: New app builder: partial outage) - Under way: Some antivirus products are blocking retool.app (major), since 2026-11-09 21:30 UTC - 2026-11-09: Some antivirus products are blocking retool.app (major) - 2026-10-12: Source Control Deployments Stalled (minor) - 2026-10-05: Elevated Latency on Query Execution (Retool Cloud) (minor) - 2026-10-02: Elevated Latency on Query Execution (Retool Cloud) (minor) - 2026-09-14: Retool MCP connection errors (minor) - 2026-09-08: Retool MCP connection failures (minor) - 2026-09-01: Errors running generic JDBC resource type queries (no impact stated) - 2026-08-20: React App Builder Sandbox Installs May Fail to Install Dependencies (major) ## Incidents reported by Retool's subprocessors Incidents reported in the last 30 days on their own status pages by 8 vendors Retool lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Model APIs are down for all models (critical) - 2026-11-11: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Retool lists as a subprocessor, reported Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo (minor) - 2026-11-11: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Retool lists as a subprocessor, reported Slack Integration Connection Issues (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Retool lists as a subprocessor, reported Some customers connecting over AWS PrivateLink in us-west-2 might be experiencing connection failures (minor) - 2026-11-05: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Elevated errors for Kimi-K3 on Model APIs. \*\*Dedicated Inference is not affected\*\* (minor) - 2026-11-05: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Retool lists as a subprocessor, reported Delay in Analytics Data (minor) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Retool lists as a subprocessor, reported Inbound Email Delays (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Neon](https://thirdpartyindex.com/vendors/neon#status), which Retool lists as a subprocessor, reported ES-2331348 (no impact stated) - 2026-11-02: [Neon](https://thirdpartyindex.com/vendors/neon#status), which Retool lists as a subprocessor, reported ES-2331065 (no impact stated) - 2026-11-02: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Retool lists as a subprocessor, reported SQL Console database connection outage (minor) - 2026-10-31: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Retool lists as a subprocessor, reported Intermittent request failures for some namespaces in GCP us-east4 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Retool lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Retool lists as a subprocessor, reported Degraded support ticket submission and response (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Elevated errors for US-only GLM 5.3 Flash on Model APIs (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Retool lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Neon](https://thirdpartyindex.com/vendors/neon#status), which Retool lists as a subprocessor, reported ES-2303481 (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Elevated errors on DeepSeek V4 Flash on Model APIs (minor) - 2026-10-21: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Elevated errors for image requests on multiple Model APIs (minor) - 2026-10-20: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported DeepSeek V4.1 Flash Fast Outage on Model APIs (major) - 2026-10-20: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Retool lists as a subprocessor, reported Google Cloud Outage (minor) - 2026-10-20: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Retool lists as a subprocessor, reported Elevated errors on Model APIs (minor) - 2026-10-19: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Retool lists as a subprocessor, reported Elevated connection resets for some GCP namespaces (no impact stated) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported File Download errors (minor) - 2026-10-15: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Retool lists as a subprocessor, reported New namespace creation restricted across few GCP regions. Impacted regions are us-central1 and europe-west3 (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Retool lists as a subprocessor, reported Platform loading issues (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Retool lists as a subprocessor, reported Elevated latency and errors in GCP us-west1 (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Retool lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-09-27: Removed subprocessor: Pylon Labs, Inc. ([evidence](https://thirdpartyindex.com/evidence/10305)) - 2026-09-27: Added subprocessor: Intercom, Inc.. ([evidence](https://thirdpartyindex.com/evidence/10305)) - 2026-09-27: Added subprocessor: Salesforce, Inc. ([evidence](https://thirdpartyindex.com/evidence/10305)) Feed: https://thirdpartyindex.com/vendors/retool/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/retool ## Security contact From its security.txt (https://retool.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/2587)): - Contact: https://retool.com/vulnerability-reporting - Contact: mailto:security@retool.com - Disclosure policy: https://retool.com/vulnerability-reporting - Security jobs: https://retool.com/careers - Languages: en - Valid until 2027-03-04 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api