# Ringotel

Ringotel (ringotel.co): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/ringotel
- Documents last verified: 2026-10-07
- Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 64 within two hops, 273 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Ringotel, Third Party Index, https://thirdpartyindex.com/vendors/ringotel (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.ringotel.com/sub-processors | 2026-10-07 | 2026-10-06 |
| Privacy policy | https://www.ringotel.com/privacy-policy | 2026-10-07 | 2026-10-06 |
| Terms | https://www.ringotel.com/terms-and-conditions | 2026-10-07 | 2026-10-06 |
| Status page | https://ringotelshell.statuspage.io/ | 2026-10-07 | 2026-10-07 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider | Ireland, UK, USA, Canada, Australia, Singapore, India, Germany, Brazil, South Africa | 2026-10-06 |
| [Anthropic PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI Inference | USA | 2026-10-06 |
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Project management and customer service platform that supports customer interactions (email) | Ireland, Germany | 2026-10-06 |
| [Google, LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud service provider | Ireland, USA, Singapore | 2026-10-06 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer service platform that supports customer interactions, like email, live chat | Ireland, USA | 2026-10-06 |
| [Stripe Payments Europe, Limited](https://thirdpartyindex.com/vendors/stripe.md) | Payments infrastructure | USA, India | 2026-10-06 |

Read from ([evidence](https://thirdpartyindex.com/evidence/51415)). CSV: https://thirdpartyindex.com/vendors/ringotel/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 7 reported incidents (5 major or critical, 0 minor, 2 with no impact stated)
- Typical time to resolve: 6 h 27 min
- Status page last read: 2026-10-08
- 2026-09-28: Ringotel Incident - Canada (critical)
- 2026-09-28: Ringotel Incident - Canada (critical)
- 2026-09-02: Ringotel Incident - Cape Town (South Africa) (critical)
- 2026-08-31: Ringotel Incident - US West (critical)
- 2026-08-31: System outage in multiple regions (no impact stated)
- 2026-08-26: Ringotel Incident - India (critical)
- 2026-07-10: The link to get softphone credentials returns an error (no impact stated)
- 2026-06-17: Users lost the ability to text (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api