# Rocket.Chat

Rocket.Chat declares [12 subprocessors](https://thirdpartyindex.com/vendors/rocket-chat#subprocessors), plus 2 of its own affiliates, in [its subprocessor list](https://docs.rocket.chat/docs/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/7514)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Stripe](https://thirdpartyindex.com/vendors/stripe). No published changes since we first read it on 2026-09-23. [1 tracked vendor](https://thirdpartyindex.com/vendors/rocket-chat#used-by), [Testlio](https://thirdpartyindex.com/vendors/testlio), names Rocket.Chat as a subprocessor.

Rocket.Chat (rocket.chat): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/rocket-chat
- Documents last verified: 2026-11-11
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 9 tracked vendors directly, 86 within two hops, 362 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Rocket.Chat, Third Party Index, https://thirdpartyindex.com/vendors/rocket-chat (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.rocket.chat/ | 2026-11-11 | 2026-10-27 |
| Subprocessor list | https://docs.rocket.chat/docs/subprocessors | 2026-11-11 | 2026-09-23 |
| Data processing addendum | https://docs.rocket.chat/v1/docs/data-processing-agreement-gdpr | 2026-11-11 | 2026-09-23 |
| Privacy policy | https://docs.rocket.chat/docs/privacy-policy | 2026-11-11 | 2026-09-23 |
| Terms | https://docs.rocket.chat/docs/customer-terms-of-service | 2026-11-11 | 2026-09-23 |
| Security page | https://www.rocket.chat/platform/secure | 2026-11-11 | 2026-11-11 |
| Status page | https://status.rocket.chat/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (12)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | We use OVH to underlying the infrastructure of our hosted offering, marketplace, open community server, and other services such as push notifications. We use a hybrid deployment. Generally speaking, after June 2020, all workspaces run on OVH. | Please reach out to support if you want to know the concrete subprocessor for your case.; The customer determines the location where an instance of our hosted offering is deployed during onboarding.; United States. | 2026-10-01 |
| Apple Push Notification Service, Firebase | Push notification service for iOS devices | United States | 2026-09-23 |
| Appollo.io | Marketing and Sales Intelligence. | United States | 2026-09-23 |
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Task management software (Jira), internal documentation (Confluence) | United States | 2026-09-23 |
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Infrastructure that runs the cloud deployments and supports Rocket.Chat's internal processes | United States | 2026-09-23 |
| [Clearbit](https://thirdpartyindex.com/vendors/clearbit.md) | Account Enrichment | United States | 2026-09-23 |
| [Document360](https://thirdpartyindex.com/vendors/document360.md) | Public documentation, terms and policies. | United States | 2026-09-23 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Email, file storage, collaboration tool | United States | 2026-09-23 |
| [MongoDB Cloud](https://thirdpartyindex.com/vendors/mongodb.md) | Analytics and Backup Management | United States | 2026-09-23 |
| [Oracle](https://thirdpartyindex.com/vendors/oracle.md) | Financial transactions, procurement, supply chain operations | United States | 2026-09-23 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Billing platform | United States | 2026-09-23 |
| [Zoho Corporation](https://thirdpartyindex.com/vendors/zoho.md) | Business operations such as email marketing, newsletter, CRM, customer support (Zoho Desk); electronic document signing: | United States | 2026-09-23 |

Read from ([evidence](https://thirdpartyindex.com/evidence/7514)). CSV: https://thirdpartyindex.com/vendors/rocket-chat/subprocessors.csv

### Its own affiliates (2)

- Rocket.Chat Technologies Corp. (United States)
- Rocketchat Tecnologia LTDA (Brazil)

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/165669))
- Claimed: HIPAA ([evidence](https://thirdpartyindex.com/evidence/165669))

## Web Technologies

Rocket.Chat's homepage made 159 requests to 49 domains, 25 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

25 third parties by category: Advertising 6 (Google Cloud, Microsoft, Pinterest, X Corp., Pinterest, Reddit, Inc.); Analytics 5 (HubSpot, LinkedIn, Meta, DemandSense, ZoomInfo); CDN 2 (Cloudflare, jsDelivr); Geolocation 2 (Kloudend, Inc.; reviewed: IPinfo); JavaScript libraries 2 (Webflow, Refokus); Translation 2 (Weglot, Weglot); Marketing automation 1 (Apollo); A/B Testing 1 (usually detected as A/B Testing: Zoho); Cookie compliance 1 (Reform Digital); Development 1 (reviewed: GitHub); Widgets 1 (github:buttons (open-source project)); Unclassified 1 (Xano). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (25)

- Google Cloud: 49 requests to google.com, gstatic.com, doubleclick.net, googletagmanager.com, google-analytics.com, fonts.googleapis.com, ajax.googleapis.com, googleoptimize.com; DoubleClick Floodlight, Google Analytics, Google Font API, Google Hosted Libraries, Google Optimize, Google Tag Manager (its subprocessor list names it too)
- Webflow: 28 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1
- Microsoft: 10 requests to clarity.ms, bing.com; Microsoft Advertising
- Cloudflare: 9 requests to cloudflare.com; Highlight.js, cdnjs
- HubSpot: 7 requests to hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hsforms.net, hubapi.com, hubspot.com; HubSpot, HubSpot Analytics
- Xano: 5 requests to xano.io
- Zoho: 5 requests to zoho.com (its subprocessor list names it too)
- Weglot: 4 requests to cdn-api-weglot.com; Weglot
- Weglot: 4 requests to weglot.com; Weglot
- jsDelivr: 4 requests to jsdelivr.net; jsDelivr
- Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.439
- Pinterest: 3 requests to pinterest.com; Pinterest Ads
- X Corp.: 3 requests to ads-twitter.com, t.co, twitter.com; Twitter Ads
- Pinterest: 2 requests to pinimg.com; Pinterest Ads
- Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads
- Refokus: 2 requests to refokus.com; Refokus Tools
- Reform Digital: 2 requests to reformdigital.workers.dev; CookieFlow
- DemandSense: 1 request to insightcdn.net; DemandSense
- GitHub: 1 request to github.com
- IPinfo: 1 request to ipinfo.io
- Kloudend, Inc.: 1 request to ipapi.co; ipapi.co
- ZoomInfo: 1 request to zoominfo.com; Zoominfo
- github:buttons (open-source project): 1 request to buttons.github.io; GitHub Buttons

### Unknown (2)

Domains not identified yet: refokus.io, xlxif7m3w5.execute-api.us-east-1.amazonaws.com

### First party (1)

- Rocket.Chat: 2 requests to rocket.chat; Cloudflare, Cloudflare Turnstile, HSTS, HTTP/3, LottieFiles, Microsoft Clarity, Open Graph, Pinterest Conversion Tag, Priority Hints, Webpack, core-js 3.32.2

14 tracked companies loaded by the homepage are not in Rocket.Chat's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Testlio](https://thirdpartyindex.com/vendors/testlio.md)

## Incidents reported by Rocket.Chat's subprocessors

Incidents reported in the last 30 days on their own status pages by 2 vendors Rocket.Chat lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated)
- 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor)
- 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Blik errors (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated)
- 2026-10-20: [MongoDB](https://thirdpartyindex.com/vendors/mongodb#status), which Rocket.Chat lists as a subprocessor, reported GCP Availability Zone europe-west2-b connectivity issues (minor)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated declines on Visa (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Rocket.Chat lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/rocket-chat

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api