# Runa Runa declares [27 subprocessors](https://thirdpartyindex.com/vendors/runa-io#subprocessors) in [its subprocessor list](https://trust.runa.io/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/224336)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare) and [Slack](https://thirdpartyindex.com/vendors/slack). No published changes since we first read it on 2026-11-06. Runa (runa.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/runa-io - Documents last verified: 2026-11-11 - Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 23 tracked vendors directly, 108 within two hops, 332 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Runa, Third Party Index, https://thirdpartyindex.com/vendors/runa-io (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.runa.io/ | 2026-11-11 | 2026-11-06 | | Subprocessor list | https://trust.runa.io/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-11-11 | 2026-11-06 | | Privacy policy | https://runa.io/privacy | 2026-11-11 | 2026-11-06 | | Terms | https://runa.io/terms-of-use | 2026-11-11 | 2026-11-06 | | Status page | https://status.runa.io/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (27) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [AiPrise Inc.](https://thirdpartyindex.com/vendors/aiprise.md) | AI Compliance Platform - KYC, KYB onboarding and reviews | Global | 2026-11-06 | | [Airwallex](https://thirdpartyindex.com/vendors/airwallex-us.md) | Payment Processing | Global | 2026-11-06 | | [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Infrastructure Hosting | Ireland | 2026-11-06 | | [auth0 by Okta](https://thirdpartyindex.com/vendors/okta.md) | Customer Authentication Platform | Ireland | 2026-11-06 | | [Avoma](https://thirdpartyindex.com/vendors/avoma.md) | AI Platform for note-taking and scheduling for Sales | United States | 2026-11-06 | | [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce.md) | Whitelabel, e-commerce provider | Global | 2026-11-06 | | Braintree Payments | Disputes and Chargebacks | Europe | 2026-11-06 | | [Chili Piper](https://thirdpartyindex.com/vendors/chili-piper.md) | Sales Team meeting booking platform | United States | 2026-11-06 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Web Security | United States & Europe | 2026-11-06 | | [Count](https://thirdpartyindex.com/vendors/count.md) | Data Analytics BI tool | Europe | 2026-11-06 | | [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Infrastructure logging and monitoring platform | United States | 2026-11-06 | | [Highnote](https://thirdpartyindex.com/vendors/highnote.md) | Payment Services Provider | United States | 2026-11-06 | | [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Marketing platform | United States | 2026-11-06 | | [Hyperwallet](https://thirdpartyindex.com/vendors/paypal-us.md) | Payment Services Provider | United States & Europe | 2026-11-06 | | [Kleene](https://thirdpartyindex.com/vendors/kleene.md) | Data transfer services | United Kingdom | 2026-11-06 | | [Mailchimp](https://thirdpartyindex.com/vendors/mailchimp.md) | Email Provider | United States | 2026-11-06 | | [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Product analytics | Europe | 2026-11-06 | | [NetSuite](https://thirdpartyindex.com/vendors/netsuite.md) | Financial accounting platform including customer invoicing | United Kingdom | 2026-11-06 | | [PayPal](https://thirdpartyindex.com/vendors/paypal-us.md) | Payment provider | United States | 2026-11-06 | | PayPal (Europe) S.à r.l et Cie, S.C.A. | Payment provider | Europe | 2026-11-06 | | [Resistant AI](https://thirdpartyindex.com/vendors/resistant-ai.md) | Transactional Fraud Protection Provider | EU | 2026-11-06 | | Riskified | Fraud Protection Provider | United States | 2026-11-06 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | CRM platform | United States | 2026-11-06 | | [Slack](https://thirdpartyindex.com/vendors/slack.md) | Messaging services | United States | 2026-11-06 | | [SmartSearch](https://thirdpartyindex.com/vendors/smartsearch.md) | KYC/AML | UK | 2026-11-06 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehousing services | United Kingdom | 2026-11-06 | | [Zendesk®](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support platform | Ireland | 2026-11-06 | Read from ([evidence](https://thirdpartyindex.com/evidence/224336)). CSV: https://thirdpartyindex.com/vendors/runa-io/subprocessors.csv ## Compliance As its trust center lists them. - Audited: ISO/IEC 27001, PCI DSS ([evidence](https://thirdpartyindex.com/evidence/224344)) - Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/224344)) ## Web Technologies Runa's homepage made 117 requests to 28 domains, and 12 services controlled by another company. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 12 third parties by category: Analytics 7 (HubSpot, Hotjar, Google Cloud, LinkedIn, Meta, G2.com, MarTech Solutions LLC (GA Connector)); Advertising 1 (Reddit, Inc.); Marketing automation 1 (Apollo); Security 1 (DataGrail); Widgets 1 (Navattic); Unclassified 1 (Ploy, Inc.). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (12) - HubSpot: 13 requests to hubspot.com, hs-banner.com, hscollectedforms.net, hsforms.com, hs-analytics.net, hs-scripts.com, hsadspixel.net, hubapi.com; HubSpot, HubSpot Analytics (its subprocessor list names it too) - Hotjar: 8 requests to hotjar.com, hotjar.io; Hotjar - Google Cloud: 6 requests to doubleclick.net, google.com, googletagmanager.com; Google Analytics, Google Tag Manager - Ploy, Inc.: 4 requests to ploy.ai - Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.438 - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - DataGrail: 2 requests to datagrail.io; DataGrail - G2.com: 2 requests to g2.com, g2crowd.com; G2 Track Your Prospects - MarTech Solutions LLC (GA Connector): 2 requests to gaconnector.com; GA Connector - Navattic: 1 request to navattic.com; Navattic ### First party (1) - Runa: 67 requests to runa.io; Astro 6.4.8, Cloudflare, Contentsquare, HSTS, Lucide, Open Graph, Priority Hints, Swiper, core-js 3.32.2 8 tracked companies loaded by the homepage are not in Runa's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Service status Incidents it reported on its own status page. - Last 90 days: 282 reported incidents (1 major or critical, 281 minor, 0 with no impact stated) - Typical time to resolve: 20 h 14 min - Status page last read: 2026-11-12 - Its status page says now: Partial System Outage (affected: Runa API: partial outage, Runa Web App: partial outage, Gift Processing: major outage, Runa Playground Environment: major outage, Payout Fulfilment: partial outage) - Under way: Marks & Spencer Employee Benefits UK orders are failing (minor), since 2026-11-09 17:47 UTC - Under way: Temporary suspension of some Runa services (critical), since 2026-11-04 14:38 UTC - Under way: TANGS orders are failing (minor), since 2026-11-04 04:13 UTC - Under way: ASSAÍ ATACADISTA BR orders are failing (minor), since 2026-11-04 04:10 UTC - Under way: ASSAÍ ATACADISTA BR orders are failing (minor), since 2026-11-04 04:10 UTC - Under way: Crate & Barrel CA orders are failing (minor), since 2026-11-04 04:09 UTC - Under way: Apple SE orders are failing (minor), since 2026-11-04 03:49 UTC - Under way: EA US orders are failing (minor), since 2026-11-04 02:51 UTC - Under way: Chedraui MX orders are failing (minor), since 2026-11-04 02:44 UTC - 2026-12-31: Microsoft Xbox Game Pass Ult 1M ESD NO orders are failing (minor) - 2026-12-31: Microsoft Xbox Game Pass Core 12M ESD NO orders are failing (minor) - 2026-12-30: PlayStation NO orders are failing (minor) - 2026-12-30: JYSK FI orders are failing (minor) - 2026-12-30: Engbers DE orders are failing (minor) - 2026-12-30: UCI Cinemas DE orders are failing (minor) - 2026-12-29: Microsoft Xbox Game Pass Core 3M ESD NO orders are failing (minor) - 2026-12-29: Apple - FR orders are failing (minor) ## Incidents reported by Runa's subprocessors Incidents reported in the last 30 days on their own status pages by 10 vendors Runa lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000347 (minor) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Runa lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-09: [Chili Piper](https://thirdpartyindex.com/vendors/chili-piper#status), which Runa lists as a subprocessor, reported CRM actions stuck in processing (major) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which Runa lists as a subprocessor, reported NetSuite Service | UK Newport (critical) - 2026-11-05: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Runa lists as a subprocessor, reported Duplicate charges on a subset of customer accounts (no impact stated) - 2026-11-04: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Some products are not searchable in Storefront (no impact stated) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Runa lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000321 (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Runa lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported High Rate of Cloudflare Challenge Pages (minor) - 2026-10-27: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Degraded search availability across the platform (minor) - 2026-10-27: [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us#status), which Runa lists as a subprocessor, reported Partial outage on FX conversion-quote service (major) - 2026-10-27: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Bolt payments are currently failing (major) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Runa lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-26: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Some Android shoppers on headless storefronts may be unable to reach checkout (major) - 2026-10-26: [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us#status), which Runa lists as a subprocessor, reported Degraded performance in Sandbox simulation features (minor) - 2026-10-24: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Search availability reduced and latency increased (minor) - 2026-10-24: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Delays in Real-Time Event Processing (no impact stated) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Runa lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [Kleene](https://thirdpartyindex.com/vendors/kleene#status), which Runa lists as a subprocessor, reported Private filestore is down (major) - 2026-10-22: [Highnote](https://thirdpartyindex.com/vendors/highnote#status), which Runa lists as a subprocessor, reported Webhook notifications delayed (minor) - 2026-10-22: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Runa lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-22: [Kleene](https://thirdpartyindex.com/vendors/kleene#status), which Runa lists as a subprocessor, reported Warehouse is down (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Runa lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Runa lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which Runa lists as a subprocessor, reported NetSuite Email | Multiple Regions (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000299 (minor) - 2026-10-20: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Search Indexing Delays Affecting a Subset of US Stores (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000294 (critical) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000290 (minor) - 2026-10-16: [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us#status), which Runa lists as a subprocessor, reported Third-party outage causing PIX payment failures (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Delayed product updates in storefront search (minor) - 2026-10-14: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Delayed Data in Analytics Reports (no impact stated) - 2026-10-14: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Some storefront searches returning incomplete results (minor) - 2026-10-14: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Storefront Search Stability Issues for Subset of US Stores (minor) - 2026-10-14: [BigCommerce](https://thirdpartyindex.com/vendors/bigcommerce#status), which Runa lists as a subprocessor, reported Storefront Search Stability Issues for Subset of US Stores (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Runa lists as a subprocessor, reported INC20000277 (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/runa-io --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api