# ScalePad

ScalePad (scalepad.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/scalepad
- Documents last verified: 2026-10-05
- Transparency rating: 36/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: ScalePad, Third Party Index, https://thirdpartyindex.com/vendors/scalepad (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Data processing addendum | https://www.scalepad.com/dpa | 2026-10-05 | 2026-10-03 |
| Privacy policy | https://www.scalepad.com/privacy | 2026-10-05 | 2026-10-03 |
| Terms | https://www.scalepad.com/terms | 2026-10-05 | 2026-10-03 |
| Security page | https://www.scalepad.com/security | 2026-10-05 | 2026-10-03 |
| Status page | https://status.scalepad.com/ | 2026-10-05 | 2026-10-05 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 11 reported incidents (7 major or critical, 3 minor, 1 with no impact stated)
- Typical time to resolve: 4 h 14 min
- Status page last read: 2026-10-05
- 2026-09-29: Lifecycle Manager – Legacy app (app.scalepad.com) unavailable (major)
- 2026-09-28: Login issues on multiple products (major)
- 2026-08-24: ControlMap Service Outage (major)
- 2026-08-20: Schedule Reports & Hardware Reports including Agreements page can’t be used (major)
- 2026-08-19: Quoter: Multiple integrations stuck in a "queued" state (minor)
- 2026-08-18: Administrator functions for ScalePad Hub (major)
- 2026-08-17: Quoter: Email Delivery Issues to Microsoft Email Addresses (major)
- 2026-08-07: Degraded Performance Affecting ControlMap Access (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api