# Scalr

Scalr (scalr.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/scalr
- Documents last verified: 2026-09-30
- Transparency rating: 66/100 (how much it publishes, not how secure it is)
- Cite as: Scalr, Third Party Index, https://thirdpartyindex.com/vendors/scalr (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.scalr.io/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.scalr.io/subprocessors | 2026-09-30 | 2026-09-30 |
| Status page | https://status.scalr.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (12)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Collaboration | US | 2026-09-30 |
| [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Marketing | US | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Logging and monitoring | US | 2026-09-30 |
| [GitHub](https://thirdpartyindex.com/vendors/github.md) | Version control | US | 2026-09-30 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud provider; Our infrastructure is primarily hosted on Google Cloud across multiple US regions. | US | 2026-09-30 |
| [Grafana Cloud](https://thirdpartyindex.com/vendors/grafana.md) | Logging and monitoring | US | 2026-09-30 |
| [MailGun](https://thirdpartyindex.com/vendors/mailgun.md) | Marketing | US | 2026-09-30 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Data analytics | US | 2026-09-30 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | Data analytics | US | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Cloud monitoring | US | 2026-09-30 |
| [Vanta](https://thirdpartyindex.com/vendors/vanta.md) | Continuous security and compliance monitoring; Security | US | 2026-09-30 |
| [vitally.io](https://thirdpartyindex.com/vendors/vitally.md) | CRM | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/20171)). CSV: https://thirdpartyindex.com/vendors/scalr/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/20172))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [FundApps](https://thirdpartyindex.com/vendors/fundapps.md)

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (0 major or critical, 3 minor, 2 with no impact stated)
- Typical time to resolve: 21 min
- 2026-09-01: Investigating Network Issues (minor)
- 2026-08-27: Runs slow to start or failing intermittently (minor)
- 2026-08-25: Runs Failing with "Self-hosted agent pool assignment is required by policy." (no impact stated)
- 2026-08-20: Scalr Docs Outage (no impact stated)
- 2026-07-06: Runs Failing to Start with Error: Cannot provision execution environment. (minor)
- 2026-07-01: Runs Taking Longer Than Usual to Execute (no impact stated)
- 2026-05-21: Scalr Run Queue Delayed (no impact stated)
- 2026-05-19: Errors Relating to SSL (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api