# Segment

Segment declares [33 subprocessors](https://thirdpartyindex.com/vendors/segment#subprocessors) in [its subprocessor list](https://www.twilio.com/en-us/legal/sub-processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/165725)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [220 tracked vendors](https://thirdpartyindex.com/vendors/segment#used-by) name Segment as a subprocessor, including [Salesforce](https://thirdpartyindex.com/vendors/salesforce), [WorkOS](https://thirdpartyindex.com/vendors/workos) and [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly).

Segment (segment.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/segment
- Documents last verified: 2026-11-11
- Category: data
- Transparency rating: 82/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8
- Part of: [Twilio](https://thirdpartyindex.com/vendors/twilio)
- Supply chain: relies on 28 tracked vendors directly, 225 within two hops, 580 within three; 220 tracked vendors rely on it directly, 1320 within two hops, 2696 within three
- Cite as: Segment, Third Party Index, https://thirdpartyindex.com/vendors/segment (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.twilio.com/en-us/trust-center | 2026-11-11 | 2026-09-22 |
| Subprocessor list | https://www.twilio.com/en-us/legal/sub-processors | 2026-11-11 | 2026-10-27 |
| Privacy policy | https://www.twilio.com/en-us/legal/privacy | 2026-11-11 | 2026-11-05 |
| Terms | https://www.twilio.com/en-us/legal/tos | 2026-11-11 | 2026-09-22 |
| Security page | https://www.twilio.com/en-us/security | 2026-11-11 | 2026-09-22 |
| Status page | https://status.twilio.com/ | 2026-11-11 | 2026-11-11 |
| Security advisories | https://www.twilio.com/en-us/security/vulnerability-disclosure-program | 2026-11-11 | 2026-09-22 |

## Subprocessors (33)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Adaptive Mobile (ENEA) | Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services | USA | 2026-09-22 |
| [Amazon Bedrock](https://thirdpartyindex.com/vendors/amazon-web-services.md) (AI model provider: Amazon Bedrock) | Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services | USA | 2026-09-22 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Anthropic provides AI functionality including LLM models for specific Twilio Products and Services | USA | 2026-09-22 |
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services; AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services; AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services; AWS provides streaming and interactive video functionality for Twilio Products and Services; AWS route and transmit emails for specific Twilio Products and Services | USA; USA\*; USA\*, EU, AU; USA; EU | 2026-10-10 |
| [Clickhouse](https://thirdpartyindex.com/vendors/clickhouse.md) | Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services | USA; EU | 2026-10-10 |
| [DataBank](https://thirdpartyindex.com/vendors/databank.md) | Hosting services and storage. | North America | 2026-09-22 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Datadog monitors of platform security and system health for specific Twilio Products and Services | USA | 2026-09-22 |
| [Deepgram](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services | USA | 2026-09-22 |
| [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty.md) | Hosting services and storage. | North America / EU | 2026-09-22 |
| DVELP/Sabio | DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) | 2026-09-22 |
| [Elastic](https://thirdpartyindex.com/vendors/elasticsearch.md) | Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services | USA | 2026-09-22 |
| [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services | EU; USA | 2026-10-27 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services | USA | 2026-09-22 |
| [GoodData Corporation](https://thirdpartyindex.com/vendors/gooddata.md) | GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services | USA | 2026-09-22 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Google provides database storage, compute resources, and query processing for specific Twilio Products and Services; Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA or EU (Zurich & London) as selected by Customers; USA\* | 2026-09-22 |
| Google RCS | Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services | Asia: Taiwan, Japan, Singapore; Chile,; Ireland, Netherlands, Denmark, Finland, Belgium, | 2026-09-22 |
| [Hex](https://thirdpartyindex.com/vendors/hex.md) | Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services | USA | 2026-09-22 |
| [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb.md) | Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services | USA | 2026-09-22 |
| [Lakera](https://thirdpartyindex.com/vendors/lakera.md) | Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services | USA | 2026-09-22 |
| [Lumen](https://thirdpartyindex.com/vendors/lumen.md) | Hosting services and storage. | North America | 2026-09-22 |
| [Meta](https://thirdpartyindex.com/vendors/meta.md) | Meta Routes, transmits and delivers messages for specific Twilio Products and Services | USA | 2026-09-22 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services; Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services | USA; USA; EU | 2026-10-27 |
| [Mintlify](https://thirdpartyindex.com/vendors/mintlify.md) | Mintlify provides service documentation management for specific Twilio Products and Services | USA | 2026-09-22 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services | USA | 2026-09-22 |
| [Plain](https://thirdpartyindex.com/vendors/plain.md) | Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services | UK | 2026-09-22 |
| [Postmark](https://thirdpartyindex.com/vendors/postmark.md) | Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services | USA | 2026-09-22 |
| [Sinch](https://thirdpartyindex.com/vendors/sinch.md) | Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services | USA | 2026-09-22 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services | USA | 2026-09-22 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services; Snowflake provides data warehousing and data storage services for specific Twilio Products and Services | USA | 2026-09-22 |
| [Svix](https://thirdpartyindex.com/vendors/svix.md) | Svix delivers real-time system alerts and notifications for specific Twilio Products and Services | USA | 2026-09-22 |
| [Temporal Cloud](https://thirdpartyindex.com/vendors/temporal.md) | Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services | USA | 2026-09-22 |
| [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services | USA\* | 2026-09-22 |
| VoiceBase | VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA | 2026-09-22 |

Read from ([evidence](https://thirdpartyindex.com/evidence/3878)). CSV: https://thirdpartyindex.com/vendors/segment/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 5. All vendors that list one: https://thirdpartyindex.com/ai

## Web Technologies

Segment's homepage made 228 requests to 39 domains, 19 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

19 third parties by category: Advertising 6 (Google Cloud, Microsoft, StackAdapt, Reddit, Inc., LY Corporation; usually detected as Advertising: Xandr); Analytics 4 (LinkedIn, Meta, Cloudflare; usually detected as Analytics: Wingify); Marketing automation 3 (6Sense Insights, Inc., Adobe, Salesloft); Live chat 1 (Qualified.com, Inc.); Cookie compliance 1 (TrustArc); CDN 1 (jsDelivr); Accessibility 1 (Silktide); Issue trackers 1 (usually detected as Issue trackers: Sentry); SEO 1 (InLinks Optimization LTD). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (19)

- Google Cloud: 52 requests to google.com, doubleclick.net, googletagmanager.com, googleadservices.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too)
- Qualified.com, Inc.: 37 requests to qualified.com; Qualified
- 6Sense Insights, Inc.: 20 requests to 6sc.co, 6sense.com; 6sense
- Adobe: 9 requests to demdex.net, marketo.net, adobedtm.com, everesttech.net, mktoresp.com, omtrdc.net, rum.hlx.page; Marketo
- Microsoft: 8 requests to bing.com, bing.net; Microsoft Advertising (its subprocessor list names it too)
- StackAdapt: 8 requests to stackadapt.com; StackAdapt
- TrustArc: 7 requests to trustarc.com; TrustArc
- LinkedIn: 4 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Meta: 4 requests to facebook.com, facebook.net; Facebook Pixel 2.9.435 (its subprocessor list names it too)
- Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads
- Salesloft: 3 requests to salesloft.com; Salesloft
- Wingify: 3 requests to visualwebsiteoptimizer.com
- InLinks Optimization LTD: 2 requests to jscloud.net; InLinks
- LY Corporation: 2 requests to yahoo.co.jp, yimg.jp; Yahoo! JAPAN Ads
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- Sentry: 1 request to sentry.io
- Silktide: 1 request to silktide.com; Silktide
- Xandr: 1 request to adnxs.com
- jsDelivr: 1 request to jsdelivr.net; jsDelivr

### Unknown (2)

Domains not identified yet: powerrobotflower.com, slim02.jp

### First party (1)

- Segment: 47 requests to twilio.com, segment.com, segment.io; Adobe Audience Manager, Adobe Experience Manager, Adobe Experience Platform Identity Service, Adobe Experience Platform Launch, Adobe Target 2.11.7, Algolia, Amazon CloudFront, Amazon S3, Amazon Web Services, Java, Open Graph, PWA, Segment 1.84.3, Sentry, Wistia, Yahoo Advertising, ZURB Foundation, core-js 3.32.2, jQuery 1.12.4

11 tracked companies loaded by the homepage are not in Segment's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (220)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Aaru](https://thirdpartyindex.com/vendors/aaru.md): Data analytics; Product analytics
- [Abacum](https://thirdpartyindex.com/vendors/abacum.md): Analytics Data
- [Airbyte](https://thirdpartyindex.com/vendors/airbyte.md): Customer Data Platform
- [Aleph](https://thirdpartyindex.com/vendors/aleph.md): Product analytics
- [Alloy](https://thirdpartyindex.com/vendors/alloy.md): Product Analytics
- [Amplemarket](https://thirdpartyindex.com/vendors/amplemarket.md): A customer data platform that allows us to collect, unify, and then send the data to other data destination (e.g. Amplitude, Vitally, Data warehouse) for additi…
- [Apolicy](https://thirdpartyindex.com/vendors/apolicy.md): Quality Assurance and Customer Support
- [Ardoq](https://thirdpartyindex.com/vendors/ardoq.md): User analytics
- [Asanify](https://thirdpartyindex.com/vendors/asanify.md): Event tracking and customer data pipeline
- [Atomic.io](https://thirdpartyindex.com/vendors/atomic-io.md): Data integration and segmentation, and analytics
- [AudioStack](https://thirdpartyindex.com/vendors/audiostack.md): Customer data platform and analytics reporting services
- [Automox](https://thirdpartyindex.com/vendors/automox.md)
- [Avoma](https://thirdpartyindex.com/vendors/avoma.md): Analytics
- [awork](https://thirdpartyindex.com/vendors/awork.md): Technical data and context forwarding to Intercom for customer support
- [Benchling](https://thirdpartyindex.com/vendors/benchling.md): In-app analytics for understanding how the platform is utilized by Customers
- [Blinq](https://thirdpartyindex.com/vendors/blinq.md)
- [BrowserStack](https://thirdpartyindex.com/vendors/browserstack.md): Communications technology provider for product notifications
- [Bugcrowd](https://thirdpartyindex.com/vendors/bugcrowd.md): Email, IP, and browsing history on-site
- [Buildkite](https://thirdpartyindex.com/vendors/buildkite.md): Customer data platform
- [Callmate](https://thirdpartyindex.com/vendors/callmate.md): Telephony and SIP
- [Canopy](https://thirdpartyindex.com/vendors/canopy.md): Integration with Email tools, CRM, and Analytics
- [Captain Data](https://thirdpartyindex.com/vendors/captain-data.md): Customer data routing
- [Cerby](https://thirdpartyindex.com/vendors/cerby.md)
- [Cerebrium](https://thirdpartyindex.com/vendors/cerebrium.md): Customer identity and product usage events; Product analytics
- [ChargeOver](https://thirdpartyindex.com/vendors/chargeover.md): User navigational metrics / event tracking
- [Chatlio](https://thirdpartyindex.com/vendors/chatlio.md): Analytics forwarder (optional, off by default)
- [CircleCI](https://thirdpartyindex.com/vendors/circleci.md): Customer data collection and routing
- [CirrusMD](https://thirdpartyindex.com/vendors/cirrusmd.md): Analytics
- [Clay](https://thirdpartyindex.com/vendors/clay.md): Data analytics
- [Clickagy](https://thirdpartyindex.com/vendors/clickagy.md): Customer data platform and analytics
- [ClickUp™](https://thirdpartyindex.com/vendors/clickuptm.md): Data warehouse, customer data platform
- [Close](https://thirdpartyindex.com/vendors/close.md): Product analytics
- [Coefficient](https://thirdpartyindex.com/vendors/coefficient.md): analytics
- [Cohere](https://thirdpartyindex.com/vendors/cohere.md): Event and Error Handling
- [Common Room](https://thirdpartyindex.com/vendors/common-room.md): Data analytics and metrics
- [Concord](https://thirdpartyindex.com/vendors/concord.md): Data connector and hub
- [Confirm](https://thirdpartyindex.com/vendors/confirm.md)
- [Cribl](https://thirdpartyindex.com/vendors/cribl.md)
- [Databox](https://thirdpartyindex.com/vendors/databox.md): Customer data platform used to collect, process, and route application event data to analytics and customer engagement tools.
- [deepset](https://thirdpartyindex.com/vendors/deepset.md)
- [Demodesk](https://thirdpartyindex.com/vendors/demodesk.md): Provision of functions for data evaluation.
- [Descript](https://thirdpartyindex.com/vendors/descript.md)
- [Deviniti](https://thirdpartyindex.com/vendors/deviniti.md): Marketplace data analytics
- [DevRev](https://thirdpartyindex.com/vendors/devrev.md): CustomerData Platform (CDP)/Application events tracking.
- [DoiT](https://thirdpartyindex.com/vendors/doit.md): Segment is a popular tool that can be used to collect and send data to various places, including, Zendesk, Optimizely, and one of our favorites, Google Analytic…
- [Dovetail](https://thirdpartyindex.com/vendors/dovetail.md): Usage data and email addresses are processed; Usage tracking
- [Dromo](https://thirdpartyindex.com/vendors/dromo.md)
- [Duffel](https://thirdpartyindex.com/vendors/duffel-com.md): Customer / User data; User analytics
- [Dynamiq](https://thirdpartyindex.com/vendors/dynamiq.md): Customer data platform and event tracking
- [EasyLlama](https://thirdpartyindex.com/vendors/easyllama.md): Event logging for analytics
- [Enrich CRM](https://thirdpartyindex.com/vendors/enrich-crm.md)
- [Envoy](https://thirdpartyindex.com/vendors/envoy.md): Data analytics
- [Eptura](https://thirdpartyindex.com/vendors/eptura.md): Product usage analytics hub
- [Ethena](https://thirdpartyindex.com/vendors/ethena.md): Customer data toolkit
- [Fakturownia](https://thirdpartyindex.com/vendors/fakturownia.md)
- [Filestack](https://thirdpartyindex.com/vendors/filestack.md): ● Business contact information; ● Data aggregation
- [Fillout](https://thirdpartyindex.com/vendors/fillout.md)
- [FireHydrant](https://thirdpartyindex.com/vendors/firehydrant.md): Marketing analytics reporting
- [FlowEQ](https://thirdpartyindex.com/vendors/floweq.md): Customer data platform
- [Forest Admin](https://thirdpartyindex.com/vendors/forest-admin.md)
- [Formative](https://thirdpartyindex.com/vendors/formative.md): Cloud Analytics Services
- [Friendbuy](https://thirdpartyindex.com/vendors/friendbuy.md): Data platform integration
- [Gatekeeper](https://thirdpartyindex.com/vendors/gatekeeper.md): API Hub
- [GitBook](https://thirdpartyindex.com/vendors/gitbook.md): Customer analytics processor
- [GitGuardian](https://thirdpartyindex.com/vendors/gitguardian.md): Customer data platform
- [Gleap](https://thirdpartyindex.com/vendors/gleap.md): server locations: Ireland (Dublin) for calls of EU accounts and USA for calls of US accounts. Phone numbers and calls for the optional Kai Voice phone feature: …
- [GoCardless](https://thirdpartyindex.com/vendors/gocardless.md): IT
- [Goldcast](https://thirdpartyindex.com/vendors/goldcast.md): Collection and pseudo-anonymized tracking of onsite data, reconciled with user profiles for analytics
- [Gorgias](https://thirdpartyindex.com/vendors/gorgias.md): Data Infrastructure
- [Grain](https://thirdpartyindex.com/vendors/grain-com.md): Customer data platform
- [Graphite](https://thirdpartyindex.com/vendors/graphite.md)
- [Great Question](https://thirdpartyindex.com/vendors/great-question.md): Data and analytics pipeline; Event pipeline that routes product usage events and account user data to our analytics tools. Data is held transiently in transit.
- [groundcover](https://thirdpartyindex.com/vendors/groundcover.md): Customer data platform
- [Hack The Box](https://thirdpartyindex.com/vendors/hack-the-box.md): Reporting functionality
- [Hasura](https://thirdpartyindex.com/vendors/hasura.md)
- [Helios](https://thirdpartyindex.com/vendors/helios.md): Sales; Segment facilitates managing customer data, enabling Snyk to collect, centralize, and unify data from various system inputs. As a customer data platform,…
- [HeyOrca!](https://thirdpartyindex.com/vendors/heyorca.md)
- [HowToo](https://thirdpartyindex.com/vendors/howtoo.md): United States - analytics event routing
- [Hoxhunt](https://thirdpartyindex.com/vendors/hoxhunt.md): Where applicable, Short Message Service (SMS) and call delivery service provider
- [HrFlow](https://thirdpartyindex.com/vendors/hrflow.md)
- [Hubstaff](https://thirdpartyindex.com/vendors/hubstaff.md): Customer data platform for collecting, unifying, and routing event data.; Data analytics
- [Humanforce](https://thirdpartyindex.com/vendors/humanforce.md): - Processing Purpose: Application event collection. - Type of Data: Application event data. - Processing duration: For the duration of the agreement, unless oth…
- [Hyperping](https://thirdpartyindex.com/vendors/hyperping.md): Product analytics and event tracking
- [Hyperproof](https://thirdpartyindex.com/vendors/hyperproof.md): Analytics
- [InfiniGrow](https://thirdpartyindex.com/vendors/infinigrow.md)
- [Infracost](https://thirdpartyindex.com/vendors/infracost.md): Product analytics; Product metrics
- [Inngest](https://thirdpartyindex.com/vendors/inngest.md)
- [Ironclad](https://thirdpartyindex.com/vendors/ironclad.md): Analytics
- [Kapiche](https://thirdpartyindex.com/vendors/kapiche.md): Product Usage Analytics
- [Knock Labs](https://thirdpartyindex.com/vendors/knock-labs.md): Customer data platform
- [Knowde](https://thirdpartyindex.com/vendors/knowde.md): Customer Data Infrastructure
- [Kolsetu](https://thirdpartyindex.com/vendors/kolsetu.md)
- [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md)
- [Lob.com](https://thirdpartyindex.com/vendors/lob-com.md)
- [MacStadium](https://thirdpartyindex.com/vendors/macstadium.md): Event Management Platform
- [ManageXR](https://thirdpartyindex.com/vendors/managexr.md): We use Segment as our customer data platform.
- [Marker.io](https://thirdpartyindex.com/vendors/marker-io.md): Data Pipeline
- [Matterport](https://thirdpartyindex.com/vendors/matterport.md): Data pipeline
- [Medallia](https://thirdpartyindex.com/vendors/medallia.md): Tracks Concierge product usage.
- [meetergo](https://thirdpartyindex.com/vendors/meetergo.md): SMS messages (booking reminders, confirmations and workflow messages) sent through meetergo's own account. Used only when you send SMS.
- [Meltwater](https://thirdpartyindex.com/vendors/meltwater.md): User Engagement
- [Metaplane](https://thirdpartyindex.com/vendors/metaplane.md): Product analytics
- [Mixmax](https://thirdpartyindex.com/vendors/mixmax.md): Product Analytics
- [Mobile Action](https://thirdpartyindex.com/vendors/mobile-action.md): Customer Data Platform; Data analytics
- [Monad](https://thirdpartyindex.com/vendors/monad.md): Product usage analytics routing
- [Moogsoft](https://thirdpartyindex.com/vendors/moogsoft.md)
- [Mural](https://thirdpartyindex.com/vendors/mural.md): Customer Data Platform
- [Netlify](https://thirdpartyindex.com/vendors/netlify.md): Customer data platform; Customer data platform used to collect, route, and deliver analytics event data to downstream tools.
- [NeverBounce](https://thirdpartyindex.com/vendors/neverbounce.md): Customer data platform and analytics
- [Newsela](https://thirdpartyindex.com/vendors/newsela.md): Cloud Analytics Services
- [nylas](https://thirdpartyindex.com/vendors/nylas.md): Customer Data Platform
- [Ontra](https://thirdpartyindex.com/vendors/ontra.md): Data Analytics Provider; Internal business analytics
- [Optimizely](https://thirdpartyindex.com/vendors/optimizely.md)
- [Overloop](https://thirdpartyindex.com/vendors/overloop.md): IT Services
- [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc.md): Product and User Analytics
- [Panther](https://thirdpartyindex.com/vendors/panther.md)
- [Parabola](https://thirdpartyindex.com/vendors/parabola.md): Customer data platform
- [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon.md): Platform analytics (Anonymized, Non-identifiable End-User Metadata + Customer Metadata)
- [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack.md): Data Analytics
- [Paved](https://thirdpartyindex.com/vendors/paved.md): Business Analytics
- [People.ai](https://thirdpartyindex.com/vendors/people-ai.md): Processing operational customer data
- [Pin Payments](https://thirdpartyindex.com/vendors/pin-payments.md): Analytics
- [Plain](https://thirdpartyindex.com/vendors/plain.md): Analytics / Reporting; Data analytics
- [Planet](https://thirdpartyindex.com/vendors/planet.md)
- [PlanetScale](https://thirdpartyindex.com/vendors/planetscale.md): Customer Analytics
- [Poppulo](https://thirdpartyindex.com/vendors/poppulo.md): User engagement analytics; customer satisfaction scoring; platform announcements
- [Preset](https://thirdpartyindex.com/vendors/preset.md): Data Pipeline
- [Push Security](https://thirdpartyindex.com/vendors/push-security.md)
- [Q-CTRL](https://thirdpartyindex.com/vendors/q-ctrl.md): Customer data management
- [Qobra](https://thirdpartyindex.com/vendors/qobra.md): Customer Data; Customer Data Platform
- [Qualified](https://thirdpartyindex.com/vendors/qualified.md)
- [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics.md): Enables users to send surveys via SMS.
- [Quartzy](https://thirdpartyindex.com/vendors/quartzy.md)
- [Railway](https://thirdpartyindex.com/vendors/railway.md): Customer Data Platform
- [Range](https://thirdpartyindex.com/vendors/range.md): Data analytics
- [ReadMe](https://thirdpartyindex.com/vendors/readme.md): Customer Analytics
- [Reality Defender](https://thirdpartyindex.com/vendors/reality-defender.md)
- [Reco](https://thirdpartyindex.com/vendors/reco.md): Customer Data Platform
- [Referral Rock](https://thirdpartyindex.com/vendors/referral-rock.md)
- [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce.md)
- [replit](https://thirdpartyindex.com/vendors/replit.md)
- [Responsly](https://thirdpartyindex.com/vendors/responsly.md): Product usage analytics
- [Rhythms](https://thirdpartyindex.com/vendors/rhythms.md): Anonymized usage metrics, feature adoption data (no customer business data); Product analytics & usage tracking
- [Riot](https://thirdpartyindex.com/vendors/riot.md): Engineering; Middleware
- [Rise Vision](https://thirdpartyindex.com/vendors/rise-vision.md): Analytics
- [rollbar](https://thirdpartyindex.com/vendors/rollbar.md): Website and In-App Activity Tracking
- [Rootly](https://thirdpartyindex.com/vendors/rootly.md): Analytics: customer data platform for product analytics event routing
- [Rows](https://thirdpartyindex.com/vendors/rows.md): Database for CRM emails and triggers
- [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md)
- [Salesmsg](https://thirdpartyindex.com/vendors/salesmsg.md)
- [SalesScreen](https://thirdpartyindex.com/vendors/salesscreen.md)
- [Salted CX](https://thirdpartyindex.com/vendors/salted-cx.md): Cloud communications, including voice connectivity, call routing, recording, and messaging for supported services.
- [Salto](https://thirdpartyindex.com/vendors/salto.md)
- [SatisMeter](https://thirdpartyindex.com/vendors/satismeter.md)
- [Savio](https://thirdpartyindex.com/vendors/savio.md): Analytics
- [Scale AI](https://thirdpartyindex.com/vendors/scale-ai.md): Analytics
- [Scalr](https://thirdpartyindex.com/vendors/scalr.md): Data analytics
- [Scratchpad](https://thirdpartyindex.com/vendors/scratchpad.md): Analytics
- [Seenit](https://thirdpartyindex.com/vendors/seenit.md): Event Tracking
- [SFTP To Go](https://thirdpartyindex.com/vendors/sftp-to-go.md): Analytics
- [SheerID](https://thirdpartyindex.com/vendors/sheerid.md): Data integration services
- [Shortcut](https://thirdpartyindex.com/vendors/shortcut.md): Analytics
- [SigNoz](https://thirdpartyindex.com/vendors/signoz.md)
- [Skedulo](https://thirdpartyindex.com/vendors/skedulo.md)
- [SmartBear Software](https://thirdpartyindex.com/vendors/smartbear-software.md): Customer analytics
- [Smartcar](https://thirdpartyindex.com/vendors/smartcar.md): Analytics Tracking Platform
- [Smint.io](https://thirdpartyindex.com/vendors/smint-io.md): In-product analytics middleware
- [Snyk](https://thirdpartyindex.com/vendors/snyk.md): Sales; Segment facilitates managing customer data, enabling Snyk to collect, centralize, and unify data from various system inputs. As a customer data platform,…
- [Spacelift](https://thirdpartyindex.com/vendors/spacelift.md): Customer Data Platform, sending events data across systems; delivered by Twilio Inc., 101 Spear Street, 5th Floor, San Francisco CA 94105, USA
- [Spendesk](https://thirdpartyindex.com/vendors/spendesk.md)
- [Sprout Social](https://thirdpartyindex.com/vendors/sprout-social.md)
- [SquaredUp](https://thirdpartyindex.com/vendors/squaredup.md): Analytics
- [StackHawk](https://thirdpartyindex.com/vendors/stackhawk.md): Usage Analytics Data
- [Starburst](https://thirdpartyindex.com/vendors/starburst.md): Software development kit (SDK) for capturing customer journey events to improve the product experience for Starburst Galaxy customers.
- [Stigg](https://thirdpartyindex.com/vendors/stigg-io.md): Analytics and Improvement
- [StoryChief](https://thirdpartyindex.com/vendors/storychief.md): Datawarehouse and application analytics
- [Supered](https://thirdpartyindex.com/vendors/supered.md): Platform tracking infrastructure
- [Superside](https://thirdpartyindex.com/vendors/superside.md)
- [Superthread](https://thirdpartyindex.com/vendors/superthread.md): Product analytics
- [SupportBee](https://thirdpartyindex.com/vendors/supportbee.md): Analytics
- [Sysdig](https://thirdpartyindex.com/vendors/sysdig.md): Quality Assurance and Customer Support
- [Tableau](https://thirdpartyindex.com/vendors/tableau.md)
- [TCP Software](https://thirdpartyindex.com/vendors/tcp-software.md): used for better understanding of client journeys across TCP website and application
- [TeamForm](https://thirdpartyindex.com/vendors/teamform.md): Integration and analytics
- [Tella](https://thirdpartyindex.com/vendors/tella.md): To provide analytical reports of the Tella website and the Services.
- [Telnyx](https://thirdpartyindex.com/vendors/telnyx.md): Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and …
- [Textline](https://thirdpartyindex.com/vendors/textline.md): Data Routing
- [Thought Industries](https://thirdpartyindex.com/vendors/thought-industries.md): Customer Data Platform
- [ThoughtExchange](https://thirdpartyindex.com/vendors/thoughtexchange.md): Data Analytics
- [ThoughtSpot](https://thirdpartyindex.com/vendors/thoughtspot.md)
- [Time Doctor](https://thirdpartyindex.com/vendors/time-doctor.md)
- [Topaz Labs](https://thirdpartyindex.com/vendors/topaz-labs.md): Analytics
- [Totango](https://thirdpartyindex.com/vendors/totango.md): Product usage reporting
- [TrackingTime](https://thirdpartyindex.com/vendors/trackingtime.md): Customer Analytics, United States
- [Trickest](https://thirdpartyindex.com/vendors/trickest.md): Product analytics
- [Tuple](https://thirdpartyindex.com/vendors/tuple.md): Event data routing
- [Unito](https://thirdpartyindex.com/vendors/unito.md): Services provided: Customer data aggregation and managementLocation: CA, U.S.A.
- [UpGuard](https://thirdpartyindex.com/vendors/upguard.md): Data Infrastructure
- [UserTesting](https://thirdpartyindex.com/vendors/usertesting.md): Tool to track user journey through logged in and logged parts of the platform and supporting services
- [Vamp](https://thirdpartyindex.com/vendors/vamp.md): Customer data collection and routing
- [Vev](https://thirdpartyindex.com/vendors/vev.md): Event tracking, further analysis of the platform
- [Virtuozzo](https://thirdpartyindex.com/vendors/virtuozzo.md): Marketing email notification
- [Vitally](https://thirdpartyindex.com/vendors/vitally.md): Data Analytics Infrastructure
- [Walnut](https://thirdpartyindex.com/vendors/walnut.md): Analytics
- [Waybook](https://thirdpartyindex.com/vendors/waybook.md): Routing product usage events to our analytics tools
- [Webflow](https://thirdpartyindex.com/vendors/webflow.md): Customer data platform
- [Whistic](https://thirdpartyindex.com/vendors/whistic.md): Event Processing
- [Workboard](https://thirdpartyindex.com/vendors/workboard.md): App Functionality - Event logging and data warehouse
- [WorkOS](https://thirdpartyindex.com/vendors/workos.md): Data Pipeline Orchestration; Data and analytics
- [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md)
- [Wrangle](https://thirdpartyindex.com/vendors/wrangle.md)
- [Writer](https://thirdpartyindex.com/vendors/writer.md): Analytics
- [Yesware](https://thirdpartyindex.com/vendors/yesware.md): Marketing; user email, full name, domain, account/trial/subscription dates, product-usage events; browser page views (IP and user agent inferred)
- [YouScan](https://thirdpartyindex.com/vendors/youscan.md): Twilio company. Product Analytics Event Routing
- [Yousign](https://thirdpartyindex.com/vendors/yousign.md): Hub tool services
- [Yugabyte](https://thirdpartyindex.com/vendors/yugabyte.md): Data pipeline for analytics
- [ZeeMee](https://thirdpartyindex.com/vendors/zeemee.md)
- [Zenzap](https://thirdpartyindex.com/vendors/zenzap.md): Data analytics
- [Zip](https://thirdpartyindex.com/vendors/zip.md): Zip utilizes Segment for application logging and analytics. Customer data may be added to logs to better resolve customer issues.
- [ZoomInfo](https://thirdpartyindex.com/vendors/zoominfo.md): Customer data platform and analytics

## Service status

Incidents it reported on its own status page.

- Last 90 days: 557 reported incidents (1 major or critical, 511 minor, 45 with no impact stated)
- Typical time to resolve: 5 h 59 min
- Status page last read: 2026-11-12
- Its status page says now: Partially Degraded Service (affected: PROGRAMMABLE MESSAGING: degraded performance, PROGRAMMABLE VOICE US1: degraded performance, CARRIER NETWORK: degraded performance, ZIPWHIP MESSAGING: under maintenance)
- Under way: SMS Delivery Failures from Twilio to Orange Sierra Leone (minor), since 2026-11-12 01:43 UTC
- Under way: SMS Delivery Delays from Twilio to MTS Kazakhstan (minor), since 2026-11-11 23:18 UTC
- Under way: SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor), since 2026-11-11 22:58 UTC
- Under way: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor), since 2026-11-11 21:46 UTC
- Under way: On Call Engineers are Investigating (no impact stated), since 2026-11-11 18:44 UTC
- Under way: SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor), since 2026-11-06 21:21 UTC
- Under way: Notification Delivery Logs Unavailable in Console (no impact stated), since 2026-11-06 06:07 UTC
- Under way: Media Streams Audio Delays (minor), since 2026-11-03 01:29 UTC
- Under way: Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor), since 2026-11-02 05:41 UTC
- Under way: Voice Call Failures From Twilio Phone Numbers to Germany (minor), since 2026-10-27 09:00 UTC
- 2027-01-01: SMS Delivery Failures From Subset of Twilio Numbers in Brazil (minor)
- 2027-01-01: MMS Delivery Delays to Multiple networks in Canada & United States of America via Subset of Longcodes (minor)
- 2026-12-30: SMS Delivery Failures to Datora in Brazil (minor)
- 2026-12-30: SMS Delivery Delays to Ooredoo Network in Tunisia (minor)
- 2026-12-29: Call Quality Issue To and From a Subset of Twilio Phone Numbers in Taiwan (minor)
- 2026-11-12: MMS Delivery Failures from Twilio to GCI United States (minor)
- 2026-11-12: SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor)
- 2026-11-12: SMS Delivery Failures from Twilio to Orange Sierra Leone (minor)

## Incidents reported by Segment's subprocessors

Incidents reported in the last 30 days on their own status pages by 15 vendors Segment lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000347 (minor)
- 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue SMS Verfication China - China Mobile (minor)
- 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue - United States - AT&T (minor)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-11: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Segment lists as a subprocessor, reported Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo (minor)
- 2026-11-11: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Post-Incident Notification - Customer Dashboard login (no impact stated)
- 2026-11-11: [Mintlify](https://thirdpartyindex.com/vendors/mintlify#status), which Segment lists as a subprocessor, reported Inflated agent views in docs analytics (no impact stated)
- 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Scribe v3 Live outage (major)
- 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Help Center errors (no impact stated)
- 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Service Degradation - Customer Dashboard (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue France - Bouygues Telecom (minor)
- 2026-11-09: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Intermittent API errors on write actions (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor)
- 2026-11-08: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Chatlayer - EU and US Regions Outage (no impact stated)
- 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000337 (minor)
- 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000336 (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [Mintlify](https://thirdpartyindex.com/vendors/mintlify#status), which Segment lists as a subprocessor, reported Docs search unavailable (critical)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-06: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Segment lists as a subprocessor, reported Some customers connecting over AWS PrivateLink in us-west-2 might be experiencing connection failures (minor)
- 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue - SMS Verification - China (minor)
- 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Czech Republic - T-Mobile (minor)
- 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Segment lists as a subprocessor, reported Delays in activity data (no impact stated)
- 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue - France (minor)
- 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Spain - DigiMobil (minor)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-04: [Mintlify](https://thirdpartyindex.com/vendors/mintlify#status), which Segment lists as a subprocessor, reported Unable to access preview deployments (major)
- 2026-11-04: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Delays in incoming emails (minor)
- 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Segment lists as a subprocessor, reported Delays processing Inbound messages (no impact stated)
- 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Segment lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major)
- 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Intermittent Sign in issue (no impact stated)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Colombia - Claro (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Sweden - Telavox (minor)
- 2026-11-03: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Some Sidekick requests failing (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Canada - ICE Wireless (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Post-Incident Notification - United States & Canada - All destinations (no impact stated)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-11-02: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Delays receiving Slack messages in Plain (minor)
- 2026-11-02: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Segment lists as a subprocessor, reported SQL Console database connection outage (minor)
- 2026-11-02: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue United States - Google Voice (minor)
- 2026-10-31: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Segment lists as a subprocessor, reported Intermittent request failures for some namespaces in GCP us-east4 (minor)
- 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000321 (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-30: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Reporting data delayed (minor)
- 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor)
- 2026-10-29: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Elevated errors across the Plain app, API and help centers (major)
- 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor)
- 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000319 (minor)
- 2026-10-28: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Degraded AI features (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor)
- 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Segment lists as a subprocessor, reported Metrics query are disrupted (major)
- 2026-10-28: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Belgium - VOOmobile & MobiStar (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor)
- 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Segment lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-27: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue United States - AT&T (minor)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Segment lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major)
- 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Service Degradation - Customer Dashboard and Account Balance (major)
- 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Service Degredation - Lookup API (minor)
- 2026-10-25: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Sweden - Telia (minor)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major)
- 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Nicaragua - Tigo (minor)
- 2026-10-23: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Segment lists as a subprocessor, reported Degraded support ticket submission and response (minor)
- 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Brazil - SurfTelecom (minor)
- 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Segment lists as a subprocessor, reported Elastic Support Portal is unavailable (major)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Segment lists as a subprocessor, reported Email notifications for SLOs, Triggers, and Anomaly Detection not sending (major)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated 5xx Errors (major)
- 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Denmark - Nuuday (minor)
- 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue United Kingdom - O2 (minor)
- 2026-10-22: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Search results may be missing recent conversations (minor)
- 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Segment lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major)
- 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Elevated errors affecting Connectors (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Segment lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000301 (critical)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Marketing website (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported EU Agents disruption in SIP calls (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Claude MCP connection not working (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Request failures with the V3 model (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Instant Voice Clone creation failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Agent SIP Conversation Disruption (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Website Slowness and API Request Latency (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Some TTS requests seeing increased latency (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Payment Issues (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Increased API error rate (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Transfer to Human not working correctly (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Elevated error rates querying voices (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Increased error rate for Forced Alignment (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor)
- 2026-10-21: [Mintlify](https://thirdpartyindex.com/vendors/mintlify#status), which Segment lists as a subprocessor, reported Delayed deployments from GitHub (minor)
- 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue France - Orange (minor)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000299 (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Segment lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major)
- 2026-10-20: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Segment lists as a subprocessor, reported Slowness in US region (major)
- 2026-10-20: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Segment lists as a subprocessor, reported Degraded event ingest (major)
- 2026-10-20: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Segment lists as a subprocessor, reported Google Cloud Outage (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Segment lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major)
- 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000294 (critical)
- 2026-10-19: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Segment lists as a subprocessor, reported Elevated connection resets for some GCP namespaces (no impact stated)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported File Download errors (minor)
- 2026-10-19: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Sinch Engage - Web Portal - Reporting degradation (minor)
- 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000290 (minor)
- 2026-10-16: [Svix](https://thirdpartyindex.com/vendors/svix#status), which Segment lists as a subprocessor, reported Elevated latency in EU region (minor)
- 2026-10-16: [Mintlify](https://thirdpartyindex.com/vendors/mintlify#status), which Segment lists as a subprocessor, reported Elevated search latency on documentation sites (major)
- 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000287 (critical)
- 2026-10-15: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Segment lists as a subprocessor, reported New namespace creation restricted across few GCP regions. Impacted regions are us-central1 and europe-west3 (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-15: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Norlys - Denmark (minor)
- 2026-10-14: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Segment lists as a subprocessor, reported Delivery Issue Evatis - Djibouti (minor)
- 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [Temporal](https://thirdpartyindex.com/vendors/temporal#status), which Segment lists as a subprocessor, reported Elevated latency and errors in GCP us-west1 (no impact stated)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Segment lists as a subprocessor, reported Delayed processing of some thread events (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)
- 2026-10-13: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Segment lists as a subprocessor, reported Elevated 503 errors for Aura-2 TTS (minor)
- 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Segment lists as a subprocessor, reported INC20000277 (minor)
- 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Segment lists as a subprocessor, reported Multiple US endpoints experiencing timeouts and latency (major)
- 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Segment lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/segment

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api