# ServiceNow

ServiceNow declares [21 subprocessors](https://thirdpartyindex.com/vendors/servicenow#subprocessors) in [its subprocessor list](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-sub-processors.pdf), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/37300)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-10-03. [33 tracked vendors](https://thirdpartyindex.com/vendors/servicenow#used-by) name ServiceNow as a subprocessor, including [Zoom](https://thirdpartyindex.com/vendors/zoom), [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp) and [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty).

ServiceNow (servicenow.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/servicenow
- Documents last verified: 2026-11-11
- Transparency rating: 63/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 15 tracked vendors directly, 134 within two hops, 457 within three; 33 tracked vendors rely on it directly, 326 within two hops, 1911 within three
- Cite as: ServiceNow, Third Party Index, https://thirdpartyindex.com/vendors/servicenow (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.servicenow.com/company/trust.html | 2026-11-11 | 2026-09-21 |
| Subprocessor list | https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-sub-processors.pdf | 2026-11-11 | 2026-10-03 |
| Privacy policy | https://www.servicenow.com/privacy-statement.html | 2026-11-11 | 2026-09-21 |
| Terms | https://www.servicenow.com/terms-of-use.html | 2026-11-11 | 2026-10-06 |
| Security page | https://www.servicenow.com/solutions/security.html | 2026-11-11 | 2026-10-15 |
| security.txt | https://www.servicenow.com/.well-known/security.txt | 2026-11-11 | 2026-09-21 |

## Subprocessors (21)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | — | 2026-10-03 |
| [Amplitude, Inc.](https://thirdpartyindex.com/vendors/amplitude.md) | — | — | 2026-10-03 |
| [Armis Inc.](https://thirdpartyindex.com/vendors/armis.md) | — | — | 2026-10-03 |
| Armis Security Ltd. | — | — | 2026-10-03 |
| [dba Grafana Labs](https://thirdpartyindex.com/vendors/grafana.md) | — | — | 2026-10-03 |
| [Deepgram, Inc.](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | — | — | 2026-10-03 |
| [Eleven Labs Inc.](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | — | — | 2026-10-03 |
| [FullStory, Inc.](https://thirdpartyindex.com/vendors/fullstory.md) | — | — | 2026-10-03 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-10-03 |
| its affiliates | — | — | 2026-10-03 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | — | — | 2026-10-03 |
| [Moveworks LLC](https://thirdpartyindex.com/vendors/moveworks.md) | — | — | 2026-10-03 |
| One Hundred Feet, Inc. | — | — | 2026-10-03 |
| [Raintank Inc.](https://thirdpartyindex.com/vendors/grafana.md) | — | — | 2026-10-03 |
| [SendGrid, Inc.)](https://thirdpartyindex.com/vendors/sendgrid.md) | — | — | 2026-10-03 |
| [Skyflow Inc.](https://thirdpartyindex.com/vendors/skyflow.md) | — | — | 2026-10-03 |
| [Tanium, Inc.](https://thirdpartyindex.com/vendors/tanium.md) | — | — | 2026-10-03 |
| [Tenon Software, Inc.](https://thirdpartyindex.com/vendors/level-access.md) | — | — | 2026-10-03 |
| TTEC Holdings, Inc. | — | — | 2026-10-03 |
| Twilio, Inc. (including Segment.io, Inc. | — | — | 2026-10-03 |
| [Zapier, Inc.](https://thirdpartyindex.com/vendors/zapier.md) | — | — | 2026-10-03 |

Read from ([evidence](https://thirdpartyindex.com/evidence/37300)). CSV: https://thirdpartyindex.com/vendors/servicenow/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- FedRAMP Marketplace: High · 90 agency authorizations · since Aug 12, 2019

## Security program

What ServiceNow, Inc.'s Form 10-K for fiscal 2025, filed Jan 29, 2026 (Item 1C) says, in its words (https://www.sec.gov/Archives/edgar/data/1373715/000137371526000007/0001373715-26-000007-index.htm).

- Led by: Chief Information Security Officer, reporting to the Chief Operating Officer
- Board oversight: Audit Committee
- Frameworks named: NIST CSF
- Practices named: Vulnerability management, Threat intelligence, Security training
- Engages outside assessors or consultants
- Reviews its suppliers' security
- Says no cybersecurity incident has materially affected it
- Since the fiscal 2024 report: the leader reports to the Chief Operating Officer (was the CCO).

## Web Technologies

ServiceNow's homepage made 223 requests to 36 domains, and 19 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

19 third parties by category: Advertising 8 (The Trade Desk, Inc., Microsoft, Reddit, Inc., Spotify AB; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., Xandr, PubMatic); Analytics 7 (Adobe, Demandbase, Google Cloud, Contentsquare, LinkedIn, Meta; reviewed: iSpot.tv, Inc.); Cookie compliance 1 (TrustArc); Customer data platform 1 (reviewed: LiveRamp); RUM 1 (Akamai); Surveys 1 (Qualtrics). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (19)

- Adobe: 50 requests to adobedtm.com, adobedc.net, bizible.com, marketo.net, bizibly.com, demdex.net, mktoresp.com, rum.hlx.page; Adobe Experience Platform Web SDK, Adobe Marketo Measure, Marketo
- Qualtrics: 10 requests to qualtrics.com; Qualtrics
- The Trade Desk, Inc.: 8 requests to adsrvr.org; theTradeDesk
- Demandbase: 7 requests to demandbase.com, company-target.com; Demandbase 11.8.0
- Google Cloud: 7 requests to doubleclick.net, google.com, googletagmanager.com; Google Analytics, Google Tag Manager (its subprocessor list names it too)
- Microsoft: 7 requests to bing.com; Microsoft Advertising (its subprocessor list names it too)
- Contentsquare: 5 requests to contentsquare.net; Contentsquare
- TrustArc: 4 requests to trustarc.com; TrustArc
- Akamai: 3 requests to go-mpulse.net, akstat.io; Akamai mPulse
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Magnite, Inc.: 3 requests to rubiconproject.com, tremorhub.com
- Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435
- Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads
- Spotify AB: 3 requests to spotify.com, byspotify.com; Spotify Pixel
- Xandr: 2 requests to adnxs.com
- Index Exchange Inc.: 1 request to casalemedia.com
- LiveRamp: 1 request to rlcdn.com
- PubMatic: 1 request to pubmatic.com
- iSpot.tv, Inc.: 1 request to ispot.tv

### First party (1)

- ServiceNow: 101 requests to servicenow.com; Adobe Audience Manager, Adobe Dynamic Media Classic, Adobe Experience Manager, Adobe Experience Platform Launch, Akamai, Akamai Bot Manager, Amazon ALB, Amazon Web Services, Apache HTTP Server, Boomerang, GSAP, HSTS, Java, Open Graph, Priority Hints, Three.js 171, core-js 3.32.2, jQuery 1.12.4, lit-element 3.3.3, lit-html 2.8.0

10 tracked companies loaded by the homepage are not in ServiceNow's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (33)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Accruent](https://thirdpartyindex.com/vendors/accruent.md): Business Support; Hosting Provider
- [AHEAD](https://thirdpartyindex.com/vendors/ahead.md): Digital Workflow Management
- [Apica](https://thirdpartyindex.com/vendors/apica.md): Integration for alerting
- [Aprimo](https://thirdpartyindex.com/vendors/aprimo.md): Customer Support Portal
- [Armis](https://thirdpartyindex.com/vendors/armis.md)
- [AVEVA](https://thirdpartyindex.com/vendors/aveva.md)
- [BeyondTrust](https://thirdpartyindex.com/vendors/beyondtrust.md): Support Services ticketing system
- [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp.md): Provision of services as part of Boomi’s products
- [Contender Solutions](https://thirdpartyindex.com/vendors/contender-solutions.md): IT Service Management
- [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty.md): Work order and access control management software platform
- [Epicor](https://thirdpartyindex.com/vendors/epicor.md): Technical Support / Customer Support
- [FICO](https://thirdpartyindex.com/vendors/fico.md): Customer support and ticketing for clients globally
- [Genesys](https://thirdpartyindex.com/vendors/genesys.md)
- [Girikon AI](https://thirdpartyindex.com/vendors/girikon-ai.md): IT service management, workflow automation, incident tracking
- [Harbor Global](https://thirdpartyindex.com/vendors/harbor-global.md): Ticketing Software (Synoptek Only)
- [Identity Automation](https://thirdpartyindex.com/vendors/identity-automation.md): Customer support case management
- [Imperva](https://thirdpartyindex.com/vendors/imperva.md): Support and maintenance portal.
- [Intralinks](https://thirdpartyindex.com/vendors/intralinks.md)
- [LexisNexis](https://thirdpartyindex.com/vendors/lexisnexis.md)
- [Lightedge](https://thirdpartyindex.com/vendors/lightedge.md)
- [LogicMonitor](https://thirdpartyindex.com/vendors/logicmonitor.md): IT Service Management (ITSM)
- [MangoApps](https://thirdpartyindex.com/vendors/mangoapps.md): Federated Search (optional)
- [MasterControl](https://thirdpartyindex.com/vendors/mastercontrol.md): Customer incident tracking
- [MicroStrategy](https://thirdpartyindex.com/vendors/microstrategy.md): Customer support and ticket handling
- [NCC Group](https://thirdpartyindex.com/vendors/ncc-group.md): Security incident management platform service
- [OneStream Software](https://thirdpartyindex.com/vendors/onestream-software.md): Support ticketing platform; Transfer Mechanism subject to EU Standard Contractual Clauses or applicable alternative transfer mechanism, such as Binding Corporat…
- [Pax8](https://thirdpartyindex.com/vendors/pax8.md): Productivity and operations
- [Phenom](https://thirdpartyindex.com/vendors/phenom.md): Customer Support Portal; Customer support and service management
- [Presidio](https://thirdpartyindex.com/vendors/presidio.md): IT Service Management
- [Sitecore](https://thirdpartyindex.com/vendors/sitecore.md): Customer Relations Performance
- [SKIDATA](https://thirdpartyindex.com/vendors/skidata.md)
- [TierPoint](https://thirdpartyindex.com/vendors/tierpoint.md): Internal Support
- [Zoom](https://thirdpartyindex.com/vendors/zoom.md): Cloud-based Customer Service Platform

## Security record

CISA's Known Exploited Vulnerabilities catalog lists 2 vulnerabilities in its software:

- CVE-2024-4879 (Utah, Vancouver, and Washington DC Now Platform), listed 2024-07-29: ServiceNow Improper Input Validation Vulnerability
- CVE-2024-5217 (Utah, Vancouver, and Washington DC Now Platform), listed 2024-07-29: ServiceNow Incomplete List of Disallowed Inputs Vulnerability

## Incidents reported by ServiceNow's subprocessors

Incidents reported in the last 30 days on their own status pages by 8 vendors ServiceNow lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor)
- 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio Long Codes to AT&T United States (minor)
- 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor)
- 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor)
- 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Degraded performance for Grafana Cloud Metrics in prod-us-central-7 (major)
- 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Elevated query errors for Grafana Cloud Metrics in prod-us-east-3 (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures in JP1 (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor)
- 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated)
- 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Scribe v3 Live outage (major)
- 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Issue resolved (minor)
- 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor)
- 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Cloud Logs writes - Elevated latency and error rates in prod-eu-central-0 (no impact stated)
- 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Mimir query unexpected response with status code 500 (minor)
- 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major)
- 2026-11-09: [Moveworks](https://thirdpartyindex.com/vendors/moveworks#status), which ServiceNow lists as a subprocessor, reported Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor)
- 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor)
- 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor)
- 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor)
- 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor)
- 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor)
- 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor)
- 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor)
- 2026-11-06: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Synthetic Monitoring — Jakarta Public Probe Degradation (no impact stated)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Notification Logs Unavailable in Console (minor)
- 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor)
- 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor)
- 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor)
- 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated)
- 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor)
- 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Session Replay capturing more sessions than configured (minor)
- 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Delayed S3 export (minor)
- 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor)
- 2026-11-04: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Chat with Sales temporarily unavailable (no impact stated)
- 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor)
- 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Delayed Email Validation History (minor)
- 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor)
- 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor)
- 2026-11-04: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which ServiceNow lists as a subprocessor, reported Delays in syncing to S3 data warehouses (EU1) (minor)
- 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Intermittent Sign in issue (no impact stated)
- 2026-11-04: [Moveworks](https://thirdpartyindex.com/vendors/moveworks#status), which ServiceNow lists as a subprocessor, reported New Secret Generation for On-Prem Agents not working (minor)
- 2026-11-04: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported GitHub returning 403 for all Git Sync repositories (minor)
- 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor)
- 2026-11-03: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which ServiceNow lists as a subprocessor, reported \[Resolved\] Delayed Session Data Availability (NA1 & EU1 Data Centers) (no impact stated)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported October usage report visualization issue (minor)
- 2026-11-03: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Delayed or failed template recommendations and template setup (no impact stated)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Increased query latency for Logs in GCP US Central (prod-us-central-0) (minor)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Elevated Request Errors for Grafana Across Multiple Regions (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor)
- 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Media Streams Audio Delays (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated)
- 2026-11-02: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported "Chat with Sales" page not loading (no impact stated)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Grafana Cloud: k6 timeouts (no impact stated)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1) (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Missing Metrics for Some Synthetic Monitoring Checks using the Montreal, North Virginia, and North California public probes (no impact stated)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor)
- 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported IRM Unable to Voice Call Brazil Numbers (major)
- 2026-11-01: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor)
- 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor)
- 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor)
- 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor)
- 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor)
- 2026-10-29: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Discord integration issues (no impact stated)
- 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor)
- 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Twilio Console Errors (no impact stated)
- 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor)
- 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Frontend Observability Outage in prod-eu-west-2 (critical)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor)
- 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Degraded Cloud Integrations (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor)
- 2026-10-26: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Data Ingestion Delays (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor)
- 2026-10-26: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported ingestion errors in mimir-prod-66 (no impact stated)
- 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor)
- 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor)
- 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor)
- 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor)
- 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor)
- 2026-10-24: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Delayed/Blocked Event Delivery to Amazon Kinesis Destination (no impact stated)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor)
- 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor)
- 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Some Grafana Instances Experiencing Issues Coming Online after Restart (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor)
- 2026-10-23: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Connection errors affecting Salesforce Pardot Zaps (major)
- 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany (major)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor)
- 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor)
- 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Streaming to External Destinations Unavailable (no impact stated)
- 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Amplitude Website Outage (no impact stated)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor)
- 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Notice: Amplitude not impacted by recent PHP vulnerabilities (no impact stated)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated 5xx Errors (major)
- 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Security updates in progress for third-party software components (no impact stated)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor)
- 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Assessment of recently reported PHP vulnerabilities (no impact stated)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported RCS Inbound Events Delayed (minor)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Billing Delays (no impact stated)
- 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported EU Agents disruption in SIP calls (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Marketing website (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Claude MCP connection not working (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Request failures with the V3 model (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Instant Voice Clone creation failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Website Slowness and API Request Latency (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Some TTS requests seeing increased latency (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Agent SIP Conversation Disruption (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Payment Issues (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Increased API error rate (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Increased error rate for Forced Alignment (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Transfer to Human not working correctly (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Elevated error rates querying voices (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor)
- 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Delayed real-time updates in Zapier Tables (no impact stated)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor)
- 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Upstream errors with the BambooHR integration (no impact stated)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2) (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Possible incorrect evaluation of Synthetic Monitoring alert rules in cluster prod-us-east-3 (no impact stated)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor)
- 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported DB issues in prod-sa-east-1 (no impact stated)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor)
- 2026-10-20: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Export API returns 500 errors across multiple organizations (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported IRM outage in the region prod-gb-south-0 and prod-eu-west-0 (no impact stated)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Grafana Cloud unavailibity in the prod-gb-south-0 region (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor)
- 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor)
- 2026-10-19: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Metrics: Evelvated Read and Ruler Errors. (major)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor)
- 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-18: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor)
- 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor)
- 2026-10-17: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported We are actively investigating an issue with our ingestion systems lagging (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor)
- 2026-10-16: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Metric reads and rule evaluations are degraded in mimir-prod-66 (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-16: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Errors publishing Zaps from Guided Templates with app approvals enabled (major)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor)
- 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor)
- 2026-10-15: [Moveworks](https://thirdpartyindex.com/vendors/moveworks#status), which ServiceNow lists as a subprocessor, reported Tool Studio Admins Unable to Edit Connectors or Script Actions (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Email suppression issues (no impact stated)
- 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Tempo Write Failures in prod-us-central-0 (major)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Tempo: High Latency in prod-eu-west-2 (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor)
- 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor)
- 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor)
- 2026-10-14: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Authentication errors in prod-us-west-0 (minor)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated)
- 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Permission errors affecting shared Forms, Canvas, and Tables (no impact stated)
- 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ServiceNow lists as a subprocessor, reported Zoom Team Chat App connection failure (no impact stated)
- 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor)
- 2026-10-13: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Errors when querying Prometheus datasource (minor)
- 2026-10-13: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which ServiceNow lists as a subprocessor, reported Degraded Performance- Funnel charts renders as white text on a white/near-white background in light theme (no impact stated)
- 2026-10-13: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which ServiceNow lists as a subprocessor, reported Elevated 503 errors for Aura-2 TTS (minor)
- 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor)
- 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor)
- 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor)
- 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor)
- 2026-10-13: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which ServiceNow lists as a subprocessor, reported Phone call notifications to numbers in Russia and Kazakhstan are blocked (minor)
- 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ServiceNow lists as a subprocessor, reported Multiple US endpoints experiencing timeouts and latency (major)
- 2026-10-13: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ServiceNow lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor)

## Federal contracts

U.S. government prime awards and reported subawards to its UEI (RRACXPKQJ918), from USAspending, by funding agency. Records show funding, not use.

| Agency | Department | Prime awards | Obligated | Subawards | Subaward total | First | Last |
|---|---|---|---|---|---|---|---|
| Transportation Security Administration | Department of Homeland Security | — | — | 3 | $5.3M | 2017-07-05 | 2022-12-20 |
| Smithsonian Institution | Smithsonian Institution | 2 | $4.5M | — | — | 2020-05-22 | 2026-07-16 |
| Centers for Medicare and Medicaid Services | Department of Health and Human Services | — | — | 4 | $2.1M | 2021-08-18 | 2022-12-22 |
| Department of Veterans Affairs | Department of Veterans Affairs | — | — | 1 | $1.8M | 2022-08-25 | 2022-08-25 |
| Office of Administrative Services | General Services Administration | — | — | 1 | $1.8M | 2021-12-27 | 2021-12-27 |
| Internal Revenue Service | Department of the Treasury | — | — | 7 | $1.4M | 2017-06-05 | 2019-08-16 |
| Bureau of Alcohol, Tobacco, Firearms and Explosives Acquisition and Property Management Division | Department of Justice | — | — | 1 | $618.0K | 2019-03-29 | 2019-03-29 |
| Department of the Navy | Department of Defense | 1 | $15.0K | 3 | $283.1K | 2013-05-14 | 2018-06-29 |
| Department of the Army | Department of Defense | 1 | $180.0K | — | — | 2011-07-08 | 2011-08-10 |
| Railroad Retirement Board | Railroad Retirement Board | 5 | $178.0K | — | — | 2009-11-16 | 2015-08-22 |
| Immediate Office of the Secretary of Defense | Department of Defense | — | — | 1 | $109.3K | 2018-03-30 | 2018-03-30 |
| Office of the Secretary | Department of Commerce | — | — | 1 | $80.5K | 2018-05-31 | 2018-05-31 |
| Food and Nutrition Service | Department of Agriculture | — | — | 1 | $72.0K | 2016-06-29 | 2016-06-29 |
| Department of State | Department of State | 2 | $15.6K | — | — | 2016-09-23 | 2017-08-28 |
| Agency for International Development | Agency for International Development | 1 | $4.2K | — | — | 2017-04-26 | 2017-04-26 |

And 1 more agencies.
36 records ([evidence](https://thirdpartyindex.com/evidence/167971)). Details: https://thirdpartyindex.com/vendors/servicenow/federal

## Recent changes

Changes to its documents and subprocessor list since monitoring began.

- 2026-10-22: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/141337))
- 2026-10-08: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/67847))
- 2026-10-07: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/61906))
- 2026-10-03: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/40338))
- 2026-10-01: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/30708))
- 2026-09-30: Changed registry listing: fedramp:F1305072116 ([evidence](https://thirdpartyindex.com/evidence/25653))

Feed: https://thirdpartyindex.com/vendors/servicenow/changes.atom

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/servicenow

## Security contact

From its security.txt (https://www.servicenow.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/1337)):

- Contact: https://hackerone.com/servicenow-disclosure
- Contact: mailto:disclosure@servicenow.com
- Disclosure policy: https://www.servicenow.com/company/trust/responsible-disclosure.html
- Acknowledgments: https://www.servicenow.com/company/trust/privacy/responsible-disclosure.html#hall+of%20Fame
- Security jobs: https://www.servicenow.com/careers.html
- Languages: en
- Valid until 2026-12-31

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api