# SheerID

SheerID (sheerid.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/sheerid
- Documents last verified: 2026-09-29
- Transparency rating: 76/100 (how much it publishes, not how secure it is)
- Cite as: SheerID, Third Party Index, https://thirdpartyindex.com/vendors/sheerid (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.sheerid.com/subprocessors/ | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.sheerid.com/dpa/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.sheerid.com/global-privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.sheerid.com/terms-of-use/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.sheerid.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (37)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| AARP | Data Verification Services | United States | 2026-09-29 |
| AccuZip | Data verification & address correction services | United States | 2026-09-29 |
| Agile Education Marketing | Data Verification Services | United States | 2026-09-29 |
| Altair | Data Verification Services | United States | 2026-09-29 |
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting, storage & infrastructure services for SheerID processing platform | United States | 2026-09-29 |
| American Association of Motor Vehicle Administrators (AAMVA) | Data Verification Services | United States | 2026-09-29 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Fraud detection & mitigation services | United States | 2026-09-29 |
| Conectys | Documentation & asset review, call center services | Romania, Portugal, Taiwan, Philippines, | 2026-09-29 |
| CreatorOS (d/b/a Reclaim Protocol) | Audience Verification Services | United States | 2026-09-29 |
| CVEC | Data Verification Services | France | 2026-09-29 |
| [Data Axle](https://thirdpartyindex.com/vendors/data-axle.md) | Data Verification Services | United States | 2026-09-29 |
| Entrust (formerly Onfido) | Photo-based identity document validation services | United States, United Kingdom | 2026-09-29 |
| Equifax | Data Verification Services | United States | 2026-09-29 |
| Fingerprint | Fraud detection & mitigation services | United States | 2026-09-29 |
| FinLocker | Data Verification Services | United States | 2026-09-29 |
| [Google Cloud Platform (GCP)](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud hosting, storage & infrastructure services for SheerID data and reporting platform | United States | 2026-09-29 |
| GovX | Data Verification Services | United States | 2026-09-29 |
| iMerit | Documentation & asset review, call center services | India | 2026-09-29 |
| International Student Identity Card (ISIC) | Data Verification Services | Denmark | 2026-09-29 |
| [IPQualityScore](https://thirdpartyindex.com/vendors/ipqualityscore-llc-ipqs.md) | Fraud detection & mitigation services | United States | 2026-09-29 |
| Language.io | Translation services | United States | 2026-09-29 |
| Lexipol | Data Verification Services | United States | 2026-09-29 |
| National Registry of Emergency Medical Technicians (NREMT) | Data Verification Services | United States | 2026-09-29 |
| National Student Clearinghouse (NSC) | Data Verification Services | United States | 2026-09-29 |
| OneBox | Data Verification Services | Brazil | 2026-09-29 |
| Open Access Marketing | Documentation & asset review, call center services | Philippines | 2026-09-29 |
| [Segment.io](https://thirdpartyindex.com/vendors/segment.md) | Data integration services | United States | 2026-09-29 |
| [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Platform communications, email messaging services | United States | 2026-09-29 |
| Synectics | Data Verification Services | United Kingdom | 2026-09-29 |
| [Telesign](https://thirdpartyindex.com/vendors/telesign.md) | Platform communications, SMS messaging services | United States | 2026-09-29 |
| TMT | Data Verification Services | United Kingdom | 2026-09-29 |
| TransUnion | Data Verification Services | United States | 2026-09-29 |
| TTEC Agility (formerly FCR) | Documentation & asset review, call center services | United States | 2026-09-29 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Platform communications, SMS messaging services | United States | 2026-09-29 |
| Ubiquity | Documentation & asset review, call center services | Philippines | 2026-09-29 |
| Veteran’s Administration | Data Verification Services | United States | 2026-09-29 |
| [ZenDesk](https://thirdpartyindex.com/vendors/zendesk.md) | Cloud-based customer support/ticketing application services | United States | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18559)). CSV: https://thirdpartyindex.com/vendors/sheerid/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (1 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 40 min
- 2026-08-28: Latency and Timeouts in API endpoints (major)
- 2026-07-21: My.SheerID login issues (no impact stated)
- 2026-05-29: Increased API latency (major)
- 2026-05-08: Increased API latency (minor)
- 2026-04-13: Increased API latency (minor)
- 2026-02-10: System degradation: Document review (major)
- 2026-01-28: API Latency (major)
- 2025-12-18: Increased API latency (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api