# Silktide

Silktide (silktide.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/silktide
- Documents last verified: 2026-09-30
- Transparency rating: 82/100 (how much it publishes, not how secure it is)
- Cite as: Silktide, Third Party Index, https://thirdpartyindex.com/vendors/silktide (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://silktide.com/company/legal/sub-processors/ | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://silktide.com/company/legal/data-processing-agreement/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://silktide.com/company/legal/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://silktide.com/company/legal/terms-and-conditions-silktide-aps/ | 2026-09-30 | 2026-09-30 |
| security.txt | https://silktide.com/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.silktide.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc. (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Server infrastructure and data hosting | USA (Americas customers only) | 2026-09-30 |
| [Amazon Web Services Australia Pty Ltd (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Server infrastructure and data hosting | Australia (APAC customers only) | 2026-09-30 |
| [Amazon Web Services EMEA SARL (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Server infrastructure and data hosting | EU (EMEA/RoW customers only) | 2026-09-30 |
| [Auth0 (Okta)](https://thirdpartyindex.com/vendors/okta.md) | User authentication | Australia (APAC customers only); EU (EMEA/RoW customers only); USA (Americas customers only) | 2026-09-30 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Optional generative AI functionality, including PDF remediation | USA (processing may occur globally; Google gives no regional processing commitment for the Gemini API) | 2026-09-30 |
| [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Customer communication | USA, EU | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | Optional AI / generative AI functionality within the Silktide platform. Disabled by default and used only where an authorised customer account administrator enables the relevant AI feature. | USA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19188)). CSV: https://thirdpartyindex.com/vendors/silktide/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Security contact

From its security.txt (https://silktide.com/.well-known/security.txt):

- Contact: mailto:security@silktide.com

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api