# Skedda

Skedda (skedda.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/skedda
- Documents last verified: 2026-09-30
- Transparency rating: 72/100 (how much it publishes, not how secure it is)
- Cite as: Skedda, Third Party Index, https://thirdpartyindex.com/vendors/skedda (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.skedda.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.skedda.com/subprocessors | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://support.skedda.com/en/articles/663120-privacy-policy-for-venues | 2026-09-30 | 2026-09-30 |
| Status page | https://status.skedda.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (32)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| aircall | Sales; Skedda's sales team uses AirCall to make, receive, and record on-demand telephone calls with customers. Customers are informed at the beginning of the call that the call may be recorded. | USA | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Data analytics; Skedda uses Amplitude to collect and analyze data on how users interact with the platform. This includes monitoring usage patterns, feature adoption, and user navigation flows to support experimentation and enhance the overall user experience. These insights inform product development and operational decision-making, and all analytics are conducted in accordance with Skedda’s internal data governance framework and data protection requirements. | USA | 2026-09-30 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | — | — | 2026-09-30 |
| [Claap SAS](https://thirdpartyindex.com/vendors/claap.md) | AI transcript summary of Sales calls; Sales | France | 2026-09-30 |
| Clock Work Studio Pty Ltd | ("GoVisually" product) - Only when designing custom graphical floor plans and maps for customers, Skedda may in some cases invite venue owners only to review and make design adjustments to their drafted maps using the GoVisually tool.; Other | Australia | 2026-09-30 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Cloud monitoring; Provides Domain Name Server (DNS), content-delivery and web-security services for Skedda | Global | 2026-09-30 |
| [commonroom.io](https://thirdpartyindex.com/vendors/common-room.md) | Sales; Used for lead-engagement in Skedda's sales process | USA | 2026-09-30 |
| [G2.com, Inc.](https://thirdpartyindex.com/vendors/g2-com.md) | Advertising and lead-conversion; Marketing | USA | 2026-09-30 |
| Get Emails Inc - RB2B | Marketing; Skedda uses RB2B to help understand and engage leads when they visit the Skedda marketing-pages | USA | 2026-09-30 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Identity provider; Provides email services for the domain skedda.com and serves website fonts. | USA | 2026-09-30 |
| [Heap Inc](https://thirdpartyindex.com/vendors/heap.md) | Heap is a web analytics and behavioral/event tracking tool. Skedda uses Heap to better understand user behavior on marketing pages (www.skedda.com) and what actions lead to conversions or higher engagement.; Marketing | USA | 2026-09-30 |
| [HotJar](https://thirdpartyindex.com/vendors/hotjar.md) | Hotjar provides a suite of user behavior analytics and feedback tools that help Skedda understand how visitors interact with our marketing and sign up pages; Marketing | USA | 2026-09-30 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Marketing; Skedda uses HubSpot as its operational CRM platform for sales and marketing activities, including sending emails to existing and prospective customers regarding product updates and offers. | USA | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support; Provides customer support and customer-messaging services for venue system users via in-app, email, and social media channels. | USA | 2026-09-30 |
| Localize | Data storage and processing; Localization tool for translation of Skedda's web application and related resources (e.g. emails) from English into various other languages. Used only if the selected interface language is non-English. | USA | 2026-09-30 |
| [Loom, Inc](https://thirdpartyindex.com/vendors/atlassian.md) | Collaboration; Skedda uses Loom internally and externally for recording videos to share with colleagues, prospective customers, and customers. | USA | 2026-09-30 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Other; Transactional email service provider | USA | 2026-09-30 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud provider; Provides the hosting infrastructure for Skedda's primary application resources (web application firewalls, web application servers, database servers, content storage). | USA | 2026-09-30 |
| [OpenAI (ChatGPT)](https://thirdpartyindex.com/vendors/openai.md) | Other; Skedda will use OpenAI tools internally to automate operational workflows, provide summarization and analysis (e.g. phone calls, support tickets, internal data sets), and assist with content creation (e.g., documentation, communications). When used internally, the personal data involved will primarily relate to Skedda customer “owner” or “administrator” roles (e.g., names, organization details) and will be limited to that which is relevant to the task at hand, but may occasionally process personal data in data analysis use cases. | Global | 2026-09-30 |
| [PandaDoc, Inc](https://thirdpartyindex.com/vendors/pandadoc.md) | Document management; For certain types of prospective customers who are considering the use of our services, Skedda uses PandaDoc to generate and send proposal documents. | USA | 2026-09-30 |
| Paperform | Customer support; Used only by Skedda's customer teams to help collect the required information for the sales and onboarding process (for Skedda leads and other prospective Skedda customers - venue System admins and Owners). | Australia | 2026-09-30 |
| [Productboard, Inc.](https://thirdpartyindex.com/vendors/productboard.md) | Product and design; Skedda uses Productboard internally for managing individual votes for specific features (as shared with Skedda via unsolicited messages through support channels) and subsequently notifying the relevant individuals when the feature is available. | USA | 2026-09-30 |
| RevenueHero Inc | Meeting/demo-scheduling functionality to be used on Skedda's Book a Demo page on Skedda's website; Sales | USA | 2026-09-30 |
| Sequel.io | Marketing; This platform is used for our webinars, which collects webinar registrant information, which gets passed to Hubspot | USA | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Finance and payments; Provides billing- and subscription-management services (for venues that are subscribed to a paid Skedda plan). | USA | 2026-09-30 |
| [Trello](https://thirdpartyindex.com/vendors/trello.md) | Collaboration; Used only by the Skedda sales team to help manage the sales process with Skedda leads and other prospective Skedda customers (venue System admins and Owners). | USA | 2026-09-30 |
| Unwrap.AI | Data analytics; Skedda will use Unwrap’s technology to organize customer feedback at scale and help us prioritize future enhancement to our capabilities. Unwrap will have access to meeting notes and call transcripts in Hubspot along with any support conversations in Intercom in order to identify customer needs. The personal data involved will primarily relate to Skedda customer “owner”, “administrator”, and “billing contact” roles. | Global | 2026-09-30 |
| [Userflow Inc](https://thirdpartyindex.com/vendors/userflow.md) | Customer support; Provides in-app tours, setup/onboarding checklists, and similar resources designed to introduce new Skedda customers to the platform and guide them through the configuration of their accounts. | USA | 2026-09-30 |
| [Vanta](https://thirdpartyindex.com/vendors/vanta.md) | Security; Skedda use Vanta for continuous security and compliance monitoring | USA | 2026-09-30 |
| [Webflow](https://thirdpartyindex.com/vendors/webflow.md) | Marketing; Serves Skedda's static marketing pages | USA | 2026-09-30 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Customer support; Skedda uses Zapier to connect the services of some of our other sub-processors in order to automate specific low-scale workflows. The customer-relevant workflows configured in Zapier relate to 1) notifying venue owners about important issues with their Skedda account (e.g. payment failures), 2) improving the communication, proposal, and onboarding process for new Skedda customers/leads, and 3) supporting maintenance tasks requested by venue owners (e.g. requests for updates to account settings). | USA | 2026-09-30 |
| [ZoomInfo Technologies Inc](https://thirdpartyindex.com/vendors/zoominfo.md) | Data analytics; Skedda uses ZoomInfo to gather publicly available data for companies and business individuals. Skedda also uses ZoomInfo to record, summarise, and provide analytics on meetings between sales representatives and prospective customers. | USA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/25450)). CSV: https://thirdpartyindex.com/vendors/skedda/subprocessors.csv

## Compliance

As its trust center lists them.

- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/25448))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-02-25: Problems with transactional email delivery to Microsoft consumer inboxes (e.g. hotmail, outlook, live). (minor)
- 2025-12-05: Elevated errors on Skedda's marketing pages (www.skedda.com) (no impact stated)
- 2025-11-18: Elevated Web App Errors (minor)
- 2025-10-29: Elevated Web App Errors (minor)
- 2025-10-20: Marketing pages outage (www.skedda.com) (no impact stated)
- 2025-10-09: Elevated Web App Errors (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api