# SMART Technologies

SMART Technologies (smarttech.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/smart-technologies
- Documents last verified: 2026-10-04
- Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 40 within two hops, 192 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: SMART Technologies, Third Party Index, https://thirdpartyindex.com/vendors/smart-technologies (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.smarttech.com/legal/privacy-policies/iq4-privacy-policy#subprocessors | 2026-10-04 | 2026-10-04 |
| Data processing addendum | https://downloads.smarttech.com/website/legal/2025/SMART-EU-Data-Processing-Agreement-Precedent-2025-en.pdf | 2026-10-04 | 2026-10-04 |
| Privacy policy | https://www.smarttech.com/legal/privacy-policies/iq4-privacy-policy | 2026-10-04 | 2026-10-04 |
| Terms | https://www.smarttech.com/lumio/legal/terms | 2026-10-04 | 2026-10-04 |
| Status page | https://status.smarttech.com/ | 2026-10-04 | 2026-10-04 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc., Amazon Web Services EMEA SARL](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AWS GDPR; AWS Privacy; Can be turned off within product.; Optional usage analytics; data is stored and processed prior to being sent to MixPanel.; Optional usage analytics; data is stored and processed prior to being sent to MixPanel. Reports can be turned off within product.; Required for storage. We offer both an American and European data storage option. | USA or Germany | 2026-10-04 |
| Blue Ocean Contact Centers, Inc. | Live Customer Support | Canada | 2026-10-04 |
| Crashlytics (Google LLC) | Can be turned off within product.; Optional Crash data.; Optional crash data.; Reports can be turned off within product. | USA | 2026-10-04 |
| Google LLC, Google Germany GmbH | Firebase GDPR; Firebase Privacy; Google Cloud Datastore; Google Drive Integration; Google Firebase; Google GDPR; Google Memcache; Google Privacy; Google SSO; Google Single-Sign-On (SSO); Google Slides Integration; Optional and only used if you use Google as your single-sign-on (SSO) provider to access Lumio. Google provides SMART with the required account details.; Optional and used for browsing and editing Google Drive files in the Files Library.; Optional and used for opening/saving files from/to the Google Slides library from the Whiteboard application.; Required for basic functionality (Firebase is a Backend-as-a-Service (BaaS) cloud-computing solution we use for real-time (temporary) automated computer processing).; Required for login and account administration for SSO login with Google, Microsoft, Salesforce.; Required for sign-in process, short-term shared cache.; Required when accessing GMS certified applications on iQ4. Android connects to Google servers directly and depending on your Android privacy settings may provide information about your device and connection to Google services in accordance with Google’s Privacy Policy and Terms. | USA or Germany; USA or Germany and Belgium (Firebase) | 2026-10-04 |
| [HubSpot, Inc.](https://thirdpartyindex.com/vendors/hubspot.md) | Optional (express opt-in) marketing communications; Required customer communications | Germany | 2026-10-04 |
| Microsoft, Inc., Microsoft Deutschland GmbH | Microsoft GDPR; Microsoft Privacy; Microsoft SSO; Optional and only used if you use Microsoft as your single-sign-on (SSO) provider to access Lumio. Microsoft provides SMART with required account details. | USA or Germany | 2026-10-04 |
| [MixPanel, Inc.](https://thirdpartyindex.com/vendors/mixpanel.md) | Can be turned off within product.; Mixpanel GDPR; Mixpanel Privacy; Optional usage analytics and visualization.; Required for product improvement and service monitoring. MixPanel allows us to analyze how our de-identified users interact with Lumio. It is designed to identify trends, understand common aggregated usage behavior, and helps us make better decisions on how to improve the usability and features of our product. This data is also used to track how long it takes our servers to complete actions like open files, which helps us measure service health and up/downtime. | USA | 2026-10-04 |
| [MongoDB, Atlas](https://thirdpartyindex.com/vendors/mongodb.md) | Required for data processing | United States or Germany | 2026-10-04 |
| MongoDB, Inc., MongoDB Deutsche GmbH | MongoDB GDPR; MongoDB Privacy; Required. We use MongoDB Atlas for SMART ID mappings (Lumio teacher activation) and session management. | USA or Germany | 2026-10-04 |
| Radix | Optional remote management (allows remote controlling and configuration).; Privacy Policy | USA or Germany (uses AWS) | 2026-10-04 |
| Redis Ltd., Redis EMEA Ltd. | Redis GDPR; Redis Privacy; Required short-term shared cache, required for Lumio session management. | USA or Germany | 2026-10-04 |
| [Sentry.io (Functional Software, Inc.)](https://thirdpartyindex.com/vendors/sentry.md) | Optional self-error reporting: After automatic error reporting is complete, users are given the option to provide their name, e-mail address, and additional information about the error. Users are also asked if they wish SMART to follow up with them. This optional personal information is stored in Salesforce (located in the United States) and shared with our customer support team.; Required automatic error reporting: If a SMART application encounters an issue, the application automatically sends the following anonymous information to Sentry.io.; Sentry GDPR; Sentry Privacy | USA | 2026-10-04 |
| [Splunk Inc.](https://thirdpartyindex.com/vendors/splunk.md) | Required metadata including system logs and performance.; Splunk GDPR; Splunk Privacy | USA | 2026-10-04 |
| Third-party content providers like YouTube® (Google LLC) | By using YouTube videos or other YouTube API Clients (uses YouTube API Services), you are agreeing to be bound by YouTube’s Terms of Service and Privacy Policy.; Optional content or activity a teacher may add to a lesson. We cannot control what data a third party directly collects when a teacher or student decides to include it in a lesson. | Depends on third-party providers | 2026-10-04 |

Read from ([evidence](https://thirdpartyindex.com/evidence/41244)). CSV: https://thirdpartyindex.com/vendors/smart-technologies/subprocessors.csv

### Its own affiliates (1)

- SMART Technologies ULC (Canada)

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (3 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 10 h 8 min
- Status page last read: 2026-10-04
- 2026-09-15: Slowness loading lessons in My Library (minor)
- 2026-09-04: Firebase shard connectivity issue (major)
- 2026-08-07: Lumio credit card purchases are failing to process correctly. (critical)
- 2026-08-04: Video search is unavailable in SMART iQ and Notebook (major)
- 2026-05-11: Lumio and Canvas Integration Issue - Failure to Link to Canvas Resources (major)
- 2026-05-09: Users are unable to log into Lumio (critical)
- 2026-03-24: Lumio intermittent error (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api